{"id":"https://openalex.org/W4225000971","doi":"https://doi.org/10.1145/3477495.3531798","title":"Understanding User Satisfaction with Task-oriented Dialogue Systems","display_name":"Understanding User Satisfaction with Task-oriented Dialogue Systems","publication_year":2022,"publication_date":"2022-07-06","ids":{"openalex":"https://openalex.org/W4225000971","doi":"https://doi.org/10.1145/3477495.3531798"},"language":"en","primary_location":{"id":"doi:10.1145/3477495.3531798","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3477495.3531798","pdf_url":null,"source":{"id":"https://openalex.org/S4363608773","display_name":"Proceedings of the 45th International ACM SIGIR Conference on Research and Development in Information Retrieval","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 45th International ACM SIGIR Conference on Research and Development in Information Retrieval","raw_type":"proceedings-article"},"type":"article","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/2204.12195","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052291325","display_name":"Clemencia Siro","orcid":"https://orcid.org/0000-0001-5301-4244"},"institutions":[{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":true,"raw_author_name":"Clemencia Siro","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands"],"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063466614","display_name":"Mohammad Aliannejadi","orcid":"https://orcid.org/0000-0002-9447-4172"},"institutions":[{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Mohammad Aliannejadi","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands"],"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031439294","display_name":"Maarten de Rijke","orcid":"https://orcid.org/0000-0002-1086-0202"},"institutions":[{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]},{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Maarten de Rijke","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands"],"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5052291325"],"corresponding_institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"],"apc_list":null,"apc_paid":null,"fwci":1.5706,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.84862458,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"2018","last_page":"2023"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11902","display_name":"Intelligent Tutoring Systems and Adaptive Learning","score":0.9944000244140625,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8382596969604492},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.7576730847358704},{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.6735687851905823},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.6205503940582275},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.5480622053146362},{"id":"https://openalex.org/keywords/annotation","display_name":"Annotation","score":0.5417054891586304},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5208742618560791},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.4724096357822418},{"id":"https://openalex.org/keywords/open-domain","display_name":"Open domain","score":0.42229825258255005},{"id":"https://openalex.org/keywords/computer-user-satisfaction","display_name":"Computer user satisfaction","score":0.411370187997818},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.4111441373825073},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.4071381986141205},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.4059640169143677},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.30843716859817505},{"id":"https://openalex.org/keywords/user-interface-design","display_name":"User interface design","score":0.18140220642089844},{"id":"https://openalex.org/keywords/question-answering","display_name":"Question answering","score":0.07013553380966187}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8382596969604492},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.7576730847358704},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.6735687851905823},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.6205503940582275},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.5480622053146362},{"id":"https://openalex.org/C2776321320","wikidata":"https://www.wikidata.org/wiki/Q857525","display_name":"Annotation","level":2,"score":0.5417054891586304},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5208742618560791},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.4724096357822418},{"id":"https://openalex.org/C2993776861","wikidata":"https://www.wikidata.org/wiki/Q1074173","display_name":"Open domain","level":3,"score":0.42229825258255005},{"id":"https://openalex.org/C63880386","wikidata":"https://www.wikidata.org/wiki/Q5157592","display_name":"Computer user satisfaction","level":4,"score":0.411370187997818},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.4111441373825073},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.4071381986141205},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.4059640169143677},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.30843716859817505},{"id":"https://openalex.org/C149229913","wikidata":"https://www.wikidata.org/wiki/Q135707","display_name":"User interface design","level":3,"score":0.18140220642089844},{"id":"https://openalex.org/C44291984","wikidata":"https://www.wikidata.org/wiki/Q1074173","display_name":"Question answering","level":2,"score":0.07013553380966187},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3477495.3531798","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3477495.3531798","pdf_url":null,"source":{"id":"https://openalex.org/S4363608773","display_name":"Proceedings of the 45th International ACM SIGIR Conference on Research and Development in Information Retrieval","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 45th International ACM SIGIR Conference on Research and Development in Information Retrieval","raw_type":"proceedings-article"},{"id":"pmh:oai:dare.uva.nl:openaire_cris_publications/d6b7ea86-7f03-46e9-b520-1dd74983e9e2","is_oa":false,"landing_page_url":"https://handle.uba.uva.nl/personal/pure/en/publications/understanding-user-satisfaction-with-taskoriented-dialogue-systems(d6b7ea86-7f03-46e9-b520-1dd74983e9e2).html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400088","display_name":"UvA-DARE (University of Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I887064364","host_organization_name":"University of Amsterdam","host_organization_lineage":["https://openalex.org/I887064364"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Siro, C, Aliannejadi, M & de Rijke, M 2022, Understanding User Satisfaction with Task-oriented Dialogue Systems. in SIGIR '22 : proceedings of the 45th International ACM SIGIR Conference on Research and Development in Information Retrieval : July 11-15, 2022, Madrid, Spain. New York, NY, pp. 2018-2023, 45th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2022, Madrid, Spain, 11/07/22. https://doi.org/10.1145/3477495.3531798","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:arXiv.org:2204.12195","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2204.12195","pdf_url":"https://arxiv.org/pdf/2204.12195","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:2204.12195","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2204.12195","pdf_url":"https://arxiv.org/pdf/2204.12195","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W1605309745","https://openalex.org/W2035569891","https://openalex.org/W2058169200","https://openalex.org/W2106576032","https://openalex.org/W2151814822","https://openalex.org/W2158254843","https://openalex.org/W2331728731","https://openalex.org/W2341328702","https://openalex.org/W2617339792","https://openalex.org/W2750779823","https://openalex.org/W2918008835","https://openalex.org/W2944069152","https://openalex.org/W2963640662","https://openalex.org/W2963825865","https://openalex.org/W2963903950","https://openalex.org/W2997771882","https://openalex.org/W3006279131","https://openalex.org/W3015593963","https://openalex.org/W3034808773","https://openalex.org/W3043024875","https://openalex.org/W3043886961","https://openalex.org/W3102862020","https://openalex.org/W3104405162","https://openalex.org/W3163474636","https://openalex.org/W3166143260","https://openalex.org/W3185784178"],"related_works":["https://openalex.org/W2172342304","https://openalex.org/W4251188927","https://openalex.org/W1592408533","https://openalex.org/W2094610220","https://openalex.org/W2000269362","https://openalex.org/W2004938492","https://openalex.org/W1505679156","https://openalex.org/W2022452544","https://openalex.org/W1583873799","https://openalex.org/W2914310705"],"abstract_inverted_index":{"\\beginabstract":[0],"\\AcpDS":[1],"are":[2,12,19,37],"evaluated":[3,21,38],"depending":[4],"on":[5,22,39,45,60,113],"their":[6,25,46],"type":[7],"and":[8,32,110,123,170,172],"purpose.":[9],"Two":[10],"categories":[11],"often":[13],"distinguished:":[14],"\\beginenumerate*":[15],"\\item":[16,33],"\\acpTDS,":[17],"which":[18,36],"typically":[20],"utility,":[23],"i.e.,":[24,43],"ability":[26,47],"to":[27,48,130],"complete":[28],"a":[29,50,92,141,175,203,214],"specified":[30],"task,":[31],"open-domain":[34],"chat-bots,":[35],"the":[40,55,61,89,103,108,150,163,197],"user":[41,58,62,137,145,199,207],"experience,":[42],"based":[44],"engage":[49],"person.":[51],"\\endenumerate*":[52],"What":[53],"is":[54,178,189,210],"influence":[56,136,156],"of":[57,65,144,165,206],"experience":[59,146,200],"satisfaction":[63,166,208],"rating":[64],"\\acpTDS":[66],"as":[67],"opposed":[68],"to,":[69,73],"or":[70],"in":[71],"addition":[72],"utility":[74],"?":[75],"We":[76,139,160],"collect":[77],"data":[78],"by":[79,213],"providing":[80],"an":[81,186],"additional":[82],"annotation":[83],"layer":[84],"for":[85,180,184],"dialogues":[86,105],"sampled":[87,104],"from":[88,149],"ReDial":[90],"dataset,":[91],"widely":[93],"used":[94],"conversational":[95],"recommendation":[96],"dataset.":[97],"Unlike":[98],"prior":[99],"work,":[100],"we":[101],"annotate":[102],"at":[106],"both":[107],"turn":[109,177,188],"dialogue":[111,115,134],"level":[112],"six":[114],"aspects:":[116],"relevance,":[117],"interestingness,":[118],"understanding,":[119],"task":[120],"completion,":[121],"efficiency,":[122],"interest":[124],"arousal.":[125],"The":[126],"annotations":[127],"allow":[128],"us":[129],"study":[131],"how":[132],"different":[133],"aspects":[135,147,201],"satisfaction.":[138],"introduce":[140],"comprehensive":[142],"set":[143],"derived":[148],"annotators'":[151],"open":[152],"comments":[153],"that":[154,162,174,196,209],"can":[155],"users'":[157],"overall":[158,216],"impression.":[159],"find":[161],"concept":[164],"varies":[167],"across":[168],"annotators":[169],"dialogues,":[171],"show":[173],"relevant":[176],"significant":[179],"some":[181],"annotators,":[182],"while":[183],"others,":[185],"interesting":[187],"all":[190],"they":[191],"need.":[192],"Our":[193],"analysis":[194,205],"indicates":[195],"proposed":[198],"provide":[202],"fine-grained":[204],"not":[211],"captured":[212],"monolithic":[215],"human":[217],"rating.":[218],"\\endabstract":[219]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":7}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}