{"id":"https://openalex.org/W4229065495","doi":"https://doi.org/10.1145/3477314.3507255","title":"Automating the measurement of heterogeneous chatbot designs","display_name":"Automating the measurement of heterogeneous chatbot designs","publication_year":2022,"publication_date":"2022-04-25","ids":{"openalex":"https://openalex.org/W4229065495","doi":"https://doi.org/10.1145/3477314.3507255"},"language":"en","primary_location":{"id":"doi:10.1145/3477314.3507255","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3477314.3507255","pdf_url":null,"source":{"id":"https://openalex.org/S4363608665","display_name":"Proceedings of the 37th ACM/SIGAPP Symposium on Applied Computing","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 37th ACM/SIGAPP Symposium on Applied Computing","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5018868178","display_name":"Pablo C. Ca\u00f1izares","orcid":"https://orcid.org/0000-0002-2084-1558"},"institutions":[{"id":"https://openalex.org/I63634437","display_name":"Universidad Aut\u00f3noma de Madrid","ror":"https://ror.org/01cby8j38","country_code":"ES","type":"education","lineage":["https://openalex.org/I63634437"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Pablo C. Ca\u00f1izares","raw_affiliation_strings":["Universidad Aut\u00f3noma de Madrid, Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"Universidad Aut\u00f3noma de Madrid, Madrid, Spain","institution_ids":["https://openalex.org/I63634437"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014272848","display_name":"Sara P\u00e9rez-Soler","orcid":"https://orcid.org/0000-0002-4558-7111"},"institutions":[{"id":"https://openalex.org/I63634437","display_name":"Universidad Aut\u00f3noma de Madrid","ror":"https://ror.org/01cby8j38","country_code":"ES","type":"education","lineage":["https://openalex.org/I63634437"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Sara P\u00e9rez-Soler","raw_affiliation_strings":["Universidad Aut\u00f3noma de Madrid, Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"Universidad Aut\u00f3noma de Madrid, Madrid, Spain","institution_ids":["https://openalex.org/I63634437"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040491852","display_name":"Esther Guerra","orcid":"https://orcid.org/0000-0002-2818-2278"},"institutions":[{"id":"https://openalex.org/I63634437","display_name":"Universidad Aut\u00f3noma de Madrid","ror":"https://ror.org/01cby8j38","country_code":"ES","type":"education","lineage":["https://openalex.org/I63634437"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Esther Guerra","raw_affiliation_strings":["Universidad Aut\u00f3noma de Madrid, Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"Universidad Aut\u00f3noma de Madrid, Madrid, Spain","institution_ids":["https://openalex.org/I63634437"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007371727","display_name":"Juan de Lara","orcid":"https://orcid.org/0000-0001-9425-6362"},"institutions":[{"id":"https://openalex.org/I63634437","display_name":"Universidad Aut\u00f3noma de Madrid","ror":"https://ror.org/01cby8j38","country_code":"ES","type":"education","lineage":["https://openalex.org/I63634437"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Juan de Lara","raw_affiliation_strings":["Universidad Aut\u00f3noma de Madrid, Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"Universidad Aut\u00f3noma de Madrid, Madrid, Spain","institution_ids":["https://openalex.org/I63634437"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5018868178"],"corresponding_institution_ids":["https://openalex.org/I63634437"],"apc_list":null,"apc_paid":null,"fwci":1.2565,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.81321885,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1491","last_page":"1498"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13629","display_name":"Text Readability and Simplification","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13629","display_name":"Text Readability and Simplification","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9919999837875366,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9609724283218384},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.7910135984420776},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7535839080810547},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.5402822494506836},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.5088880062103271},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.48698315024375916},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.4785607159137726},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4145504832267761},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4108077585697174},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3440972566604614},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.2698700428009033},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.2120426893234253},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.10694971680641174}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9609724283218384},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7910135984420776},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7535839080810547},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.5402822494506836},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.5088880062103271},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.48698315024375916},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.4785607159137726},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4145504832267761},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4108077585697174},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3440972566604614},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.2698700428009033},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.2120426893234253},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.10694971680641174},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3477314.3507255","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3477314.3507255","pdf_url":null,"source":{"id":"https://openalex.org/S4363608665","display_name":"Proceedings of the 37th ACM/SIGAPP Symposium on Applied Computing","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 37th ACM/SIGAPP Symposium on Applied Computing","raw_type":"proceedings-article"},{"id":"pmh:oai:repositorio.uam.es:10486/711653","is_oa":false,"landing_page_url":"http://hdl.handle.net/10486/711653","pdf_url":null,"source":{"id":"https://openalex.org/S4306400963","display_name":"Biblos-e Archivo (Universidad Aut\u00f3noma de Madrid)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I63634437","host_organization_name":"Universidad Aut\u00f3noma de Madrid","host_organization_lineage":["https://openalex.org/I63634437"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5099999904632568,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W2019416425","https://openalex.org/W2123442489","https://openalex.org/W2316931181","https://openalex.org/W2781728735","https://openalex.org/W2890307675","https://openalex.org/W2891177506","https://openalex.org/W2943124083","https://openalex.org/W2950483141","https://openalex.org/W2953384591","https://openalex.org/W2963903950","https://openalex.org/W2966983573","https://openalex.org/W3005639702","https://openalex.org/W3035611740","https://openalex.org/W3043359018","https://openalex.org/W3081800120","https://openalex.org/W3093728963","https://openalex.org/W3097611063","https://openalex.org/W3126578471","https://openalex.org/W3134864076","https://openalex.org/W3181342329","https://openalex.org/W4212955756","https://openalex.org/W4236521339","https://openalex.org/W6780581545"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W1649706580","https://openalex.org/W3195608031"],"abstract_inverted_index":{"Chatbots":[0],"are":[1,20],"being":[2],"increasingly":[3],"used":[4],"to":[5,11,32],"provide":[6],"a":[7],"natural":[8],"language":[9],"interface":[10],"all":[12],"kinds":[13],"of":[14,36,42],"software":[15],"services.":[16],"However,":[17],"while":[18],"there":[19],"many":[21],"platforms":[22],"and":[23,49],"tools":[24],"for":[25],"chatbot":[26],"development,":[27],"they":[28],"typically":[29],"lack":[30],"support":[31],"statically":[33],"measure":[34],"properties":[35],"the":[37],"designed":[38],"chatbots,":[39],"as":[40],"indicators":[41],"their":[43],"size,":[44],"complexity,":[45],"quality":[46],"or":[47],"usability,":[48],"facilitating":[50],"comparison.":[51]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2022-05-08T00:00:00"}