{"id":"https://openalex.org/W3201520513","doi":"https://doi.org/10.1145/3473856.3474227","title":"\u201cIt's okay, honey\u2026 shhh\u2026\u201d - The Media Equation and Computers-Are-Social-Actors-Hypothesis in Acute Care","display_name":"\u201cIt's okay, honey\u2026 shhh\u2026\u201d - The Media Equation and Computers-Are-Social-Actors-Hypothesis in Acute Care","publication_year":2021,"publication_date":"2021-09-05","ids":{"openalex":"https://openalex.org/W3201520513","doi":"https://doi.org/10.1145/3473856.3474227","mag":"3201520513"},"language":"en","primary_location":{"id":"doi:10.1145/3473856.3474227","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3473856.3474227","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Mensch und Computer 2021","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042624539","display_name":"Anna Hohm","orcid":"https://orcid.org/0000-0002-2663-7486"},"institutions":[{"id":"https://openalex.org/I25974101","display_name":"University of W\u00fcrzburg","ror":"https://ror.org/00fbnyb24","country_code":"DE","type":"education","lineage":["https://openalex.org/I25974101"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Anna Hohm","raw_affiliation_strings":["Julius-Maximilians-Universit\u00e4t W\u00fcrzburg, Germany"],"affiliations":[{"raw_affiliation_string":"Julius-Maximilians-Universit\u00e4t W\u00fcrzburg, Germany","institution_ids":["https://openalex.org/I25974101"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031874748","display_name":"Oliver Happel","orcid":"https://orcid.org/0000-0001-7320-8521"},"institutions":[{"id":"https://openalex.org/I4210126310","display_name":"Universit\u00e4tsklinikum W\u00fcrzburg","ror":"https://ror.org/03pvr2g57","country_code":"DE","type":"healthcare","lineage":["https://openalex.org/I4210126310"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Oliver Happel","raw_affiliation_strings":["Universit\u00e4tsklinikum W\u00fcrzburg, Germany"],"affiliations":[{"raw_affiliation_string":"Universit\u00e4tsklinikum W\u00fcrzburg, Germany","institution_ids":["https://openalex.org/I4210126310"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067803774","display_name":"J\u00f6rn Hurtienne","orcid":"https://orcid.org/0000-0001-5295-9772"},"institutions":[{"id":"https://openalex.org/I25974101","display_name":"University of W\u00fcrzburg","ror":"https://ror.org/00fbnyb24","country_code":"DE","type":"education","lineage":["https://openalex.org/I25974101"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"J\u00f6rn Hurtienne","raw_affiliation_strings":["Julius-Maximilians-Universit\u00e4t W\u00fcrzburg, Germany"],"affiliations":[{"raw_affiliation_string":"Julius-Maximilians-Universit\u00e4t W\u00fcrzburg, Germany","institution_ids":["https://openalex.org/I25974101"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091044852","display_name":"Tobias Grundgeiger","orcid":"https://orcid.org/0000-0002-3471-2343"},"institutions":[{"id":"https://openalex.org/I25974101","display_name":"University of W\u00fcrzburg","ror":"https://ror.org/00fbnyb24","country_code":"DE","type":"education","lineage":["https://openalex.org/I25974101"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Tobias Grundgeiger","raw_affiliation_strings":["Julius-Maximilians-Universit\u00e4t W\u00fcrzburg, Germany"],"affiliations":[{"raw_affiliation_string":"Julius-Maximilians-Universit\u00e4t W\u00fcrzburg, Germany","institution_ids":["https://openalex.org/I25974101"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5042624539"],"corresponding_institution_ids":["https://openalex.org/I25974101"],"apc_list":null,"apc_paid":null,"fwci":0.2719,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.6353954,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"265","last_page":"269"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9879999756813049,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9768999814987183,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.722858190536499},{"id":"https://openalex.org/keywords/teamwork","display_name":"Teamwork","score":0.7089179754257202},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6089438199996948},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.5498629808425903},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4705132842063904},{"id":"https://openalex.org/keywords/qualitative-property","display_name":"Qualitative property","score":0.44201308488845825},{"id":"https://openalex.org/keywords/data-source","display_name":"Data source","score":0.43996116518974304},{"id":"https://openalex.org/keywords/acute-care","display_name":"Acute care","score":0.41918861865997314},{"id":"https://openalex.org/keywords/data-collection","display_name":"Data collection","score":0.4157010316848755},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.36567965149879456},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.36421120166778564},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.3607909679412842},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3241267800331116},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.2532144784927368},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.18988466262817383},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.14588478207588196},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.1110427975654602},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.09533977508544922},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.0949968695640564}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.722858190536499},{"id":"https://openalex.org/C111226992","wikidata":"https://www.wikidata.org/wiki/Q626225","display_name":"Teamwork","level":2,"score":0.7089179754257202},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6089438199996948},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.5498629808425903},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4705132842063904},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.44201308488845825},{"id":"https://openalex.org/C2983685735","wikidata":"https://www.wikidata.org/wiki/Q5227355","display_name":"Data source","level":2,"score":0.43996116518974304},{"id":"https://openalex.org/C2781385661","wikidata":"https://www.wikidata.org/wiki/Q4677918","display_name":"Acute care","level":3,"score":0.41918861865997314},{"id":"https://openalex.org/C133462117","wikidata":"https://www.wikidata.org/wiki/Q4929239","display_name":"Data collection","level":2,"score":0.4157010316848755},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.36567965149879456},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36421120166778564},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.3607909679412842},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3241267800331116},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2532144784927368},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.18988466262817383},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.14588478207588196},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.1110427975654602},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09533977508544922},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.0949968695640564},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3473856.3474227","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3473856.3474227","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Mensch und Computer 2021","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G7203748400","display_name":null,"funder_award_id":"425868361","funder_id":"https://openalex.org/F4320320879","funder_display_name":"Deutsche Forschungsgemeinschaft"}],"funders":[{"id":"https://openalex.org/F4320320879","display_name":"Deutsche Forschungsgemeinschaft","ror":"https://ror.org/018mejw64"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W1964044925","https://openalex.org/W1979290264","https://openalex.org/W1991015565","https://openalex.org/W2006642849","https://openalex.org/W2070558619","https://openalex.org/W2073183165","https://openalex.org/W2082490605","https://openalex.org/W2084016497","https://openalex.org/W2156897926","https://openalex.org/W2773152657","https://openalex.org/W2785018824","https://openalex.org/W3005655862","https://openalex.org/W3048560297","https://openalex.org/W3093840653"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4302320272","https://openalex.org/W4292397157","https://openalex.org/W1774155268","https://openalex.org/W3198060826","https://openalex.org/W1919394735","https://openalex.org/W2333697551","https://openalex.org/W2564278754","https://openalex.org/W4324135860","https://openalex.org/W3121094534"],"abstract_inverted_index":{"Technology":[0],"is":[1,7],"indispensable":[2],"in":[3,51,96],"acute":[4,52,97],"care":[5,53],"and":[6,23,41,79,92,99],"seen":[8],"primarily":[9],"as":[10,27,58],"a":[11],"tool.":[12],"However,":[13],"media":[14,69],"equation":[15,70],"research":[16],"shows":[17],"that":[18,49],"people":[19],"also":[20,55],"respond":[21],"socially":[22],"naturally":[24],"to":[25,102],"machines":[26],"if":[28],"they":[29],"were":[30],"other":[31,64],"people.":[32,65],"Using":[33],"qualitative":[34,88],"data":[35,89],"from":[36],"participant":[37],"observations":[38],"(130":[39],"hours)":[40],"retrospective":[42],"interviews":[43],"(N":[44],"=":[45],"9),":[46],"we":[47,72,84],"show":[48],"technology":[50,95],"settings":[54],"elicits":[56],"reactions":[57],"one":[59],"would":[60],"typically":[61],"exhibit":[62],"towards":[63],"Based":[66],"on":[67],"existing":[68],"research,":[71],"address":[73],"four":[74],"aspects:":[75],"source":[76],"orientation,":[77],"specialization,":[78],"the":[80],"computers-are-social-actors":[81],"hypothesis.":[82],"Finally,":[83],"draw":[85],"conclusions":[86],"for":[87],"collection,":[90],"design,":[91],"evaluation":[93],"of":[94],"care,":[98],"discuss":[100],"how":[101],"support":[103],"human-machine":[104],"teamwork.":[105]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}