{"id":"https://openalex.org/W3213582162","doi":"https://doi.org/10.1145/3472307.3484686","title":"Perceptions of Anthropomorphism in a Chatbot Dialogue: The Role of Animacy and Intelligence","display_name":"Perceptions of Anthropomorphism in a Chatbot Dialogue: The Role of Animacy and Intelligence","publication_year":2021,"publication_date":"2021-11-09","ids":{"openalex":"https://openalex.org/W3213582162","doi":"https://doi.org/10.1145/3472307.3484686","mag":"3213582162"},"language":"en","primary_location":{"id":"doi:10.1145/3472307.3484686","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3472307.3484686","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 9th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://eprints.gla.ac.uk/258806/1/258806.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027666533","display_name":"Guy Laban","orcid":"https://orcid.org/0000-0002-3796-1804"},"institutions":[{"id":"https://openalex.org/I7882870","display_name":"University of Glasgow","ror":"https://ror.org/00vtgdb53","country_code":"GB","type":"education","lineage":["https://openalex.org/I7882870"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Guy Laban","raw_affiliation_strings":["Institute of Neuroscience and Psychology, University of Glasgow, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Institute of Neuroscience and Psychology, University of Glasgow, United Kingdom","institution_ids":["https://openalex.org/I7882870"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5027666533"],"corresponding_institution_ids":["https://openalex.org/I7882870"],"apc_list":null,"apc_paid":null,"fwci":2.6749,"has_fulltext":true,"cited_by_count":32,"citation_normalized_percentile":{"value":0.91750492,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"305","last_page":"310"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11148","display_name":"Language, Metaphor, and Cognition","score":0.9933000206947327,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/animacy","display_name":"Animacy","score":0.951117753982544},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9354144334793091},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6809194087982178},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5325481295585632},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.51116544008255},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3974623680114746},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.23838064074516296}],"concepts":[{"id":"https://openalex.org/C2778589607","wikidata":"https://www.wikidata.org/wiki/Q1250335","display_name":"Animacy","level":2,"score":0.951117753982544},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9354144334793091},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6809194087982178},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5325481295585632},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.51116544008255},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3974623680114746},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.23838064074516296},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3472307.3484686","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3472307.3484686","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 9th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},{"id":"pmh:oai:eprints.gla.ac.uk:258806","is_oa":true,"landing_page_url":"https://eprints.gla.ac.uk/view/author/50820.html>","pdf_url":"https://eprints.gla.ac.uk/258806/1/258806.pdf","source":{"id":"https://openalex.org/S4210235606","display_name":"ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam)","issn_l":"2622-8912","issn":["2622-8912","2622-8920"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"pmh:oai:eprints.gla.ac.uk:258806","is_oa":true,"landing_page_url":"https://eprints.gla.ac.uk/view/author/50820.html>","pdf_url":"https://eprints.gla.ac.uk/258806/1/258806.pdf","source":{"id":"https://openalex.org/S4210235606","display_name":"ENLIGHTEN (Jurnal Bimbingan dan Konseling Islam)","issn_l":"2622-8912","issn":["2622-8912","2622-8920"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3213582162.pdf","grobid_xml":"https://content.openalex.org/works/W3213582162.grobid-xml"},"referenced_works_count":51,"referenced_works":["https://openalex.org/W1980112203","https://openalex.org/W1991015565","https://openalex.org/W1995031937","https://openalex.org/W2004078975","https://openalex.org/W2029226667","https://openalex.org/W2032568497","https://openalex.org/W2039133058","https://openalex.org/W2050474946","https://openalex.org/W2064266903","https://openalex.org/W2080192128","https://openalex.org/W2080966367","https://openalex.org/W2082979385","https://openalex.org/W2100827418","https://openalex.org/W2108616861","https://openalex.org/W2108752510","https://openalex.org/W2114622107","https://openalex.org/W2114993507","https://openalex.org/W2115040353","https://openalex.org/W2123393961","https://openalex.org/W2131730780","https://openalex.org/W2156897926","https://openalex.org/W2165542916","https://openalex.org/W2190764285","https://openalex.org/W2337611797","https://openalex.org/W2430044221","https://openalex.org/W2521535695","https://openalex.org/W2613869211","https://openalex.org/W2744904120","https://openalex.org/W2791549227","https://openalex.org/W2795037203","https://openalex.org/W2799638175","https://openalex.org/W2801888051","https://openalex.org/W2811286408","https://openalex.org/W2839599958","https://openalex.org/W2914188784","https://openalex.org/W2920375850","https://openalex.org/W2920980830","https://openalex.org/W2933190547","https://openalex.org/W2950852593","https://openalex.org/W2967024383","https://openalex.org/W2998954378","https://openalex.org/W2999377038","https://openalex.org/W3006273443","https://openalex.org/W3014303519","https://openalex.org/W3036187971","https://openalex.org/W3036824120","https://openalex.org/W3087187902","https://openalex.org/W3093761638","https://openalex.org/W3113432594","https://openalex.org/W3119084295","https://openalex.org/W4211127804"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2353480757","https://openalex.org/W3182050739","https://openalex.org/W4207016018","https://openalex.org/W4383501580","https://openalex.org/W2504389339","https://openalex.org/W4205148837","https://openalex.org/W1922010453","https://openalex.org/W4224442514","https://openalex.org/W2118874044"],"abstract_inverted_index":{"When":[0],"interacting":[1],"with":[2,79],"embodied":[3],"agents,":[4],"users":[5,89],"often":[6],"rely":[7],"on":[8,44,67],"a":[9,36,80,83,95,132],"variety":[10],"of":[11,20,35,48,60,62,70,106,131,163,179],"cues":[12],"from":[13],"the":[14,45,49,57,71,100,118,137,145,157,182,185],"agent\u2019s":[15],"embodiment":[16],"to":[17,30,55,125],"form":[18],"perceptions":[19,34,61,69,122,162,178],"animacy":[21,38,66,164],"and":[22,27,39,65,82,111,148,184],"intelligence,":[23],"including":[24],"its":[25],"appearance":[26],"behaviour.":[28],"Due":[29],"chatbots\u2019":[31],"disembodiment,":[32],"users\u2019":[33,68,161,177],"chatbot\u2019s":[37,63,72],"intelligence":[40,64,180],"are":[41],"mostly":[42],"dependent":[43],"textual":[46],"properties":[47],"dialogue.":[50],"The":[51,129],"current":[52],"study":[53,116],"aims":[54],"investigate":[56],"mediating":[58],"role":[59],"anthropomorphism.":[73],"An":[74],"online":[75],"experiment":[76],"was":[77,139,151],"conducted":[78],"chatbot":[81,138,183],"web":[84,113,127,146,158,186],"platform.":[85,187],"Both":[86],"systems":[87],"asked":[88],"three":[90],"basic":[91],"questions":[92],"for":[93,174],"providing":[94],"restaurant":[96],"recommendation.":[97],"By":[98],"communicating":[99],"same":[101],"content":[102],"via":[103],"different":[104],"modalities":[105],"communication":[107],"(i.e.,":[108],"flowing":[109],"dialogue":[110],"traditional":[112,126],"interface);":[114],"this":[115,167],"compares":[117],"differences":[119,175],"in":[120,176],"these":[121],"between":[123,181],"chatbots":[124],"platforms.":[128],"results":[130],"mediation":[133],"analysis":[134],"entail":[135],"that":[136],"perceived":[140,152],"as":[141,153,160],"more":[142,154],"animate":[143],"than":[144,156],"platform,":[147],"accordingly,":[149],"it":[150],"anthropomorphic":[155],"platform":[159],"fully":[165],"mediated":[166],"effect.":[168],"Also,":[169],"there":[170],"is":[171],"no":[172],"evidence":[173]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":3}],"updated_date":"2026-04-01T17:29:45.350535","created_date":"2025-10-10T00:00:00"}