{"id":"https://openalex.org/W3194513249","doi":"https://doi.org/10.1145/3469213.3470417","title":"Research on the Architecture and Key Technologies of the Ubiquitous Customer Service Operating System for State Grid","display_name":"Research on the Architecture and Key Technologies of the Ubiquitous Customer Service Operating System for State Grid","publication_year":2021,"publication_date":"2021-05-28","ids":{"openalex":"https://openalex.org/W3194513249","doi":"https://doi.org/10.1145/3469213.3470417","mag":"3194513249"},"language":"en","primary_location":{"id":"doi:10.1145/3469213.3470417","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3469213.3470417","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 2nd International Conference on Artificial Intelligence and Information Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103126355","display_name":"Bin Xu","orcid":"https://orcid.org/0000-0001-7704-0738"},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Bin Xu","raw_affiliation_strings":["Customer Service Center of State Grid Corporation of China, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Customer Service Center of State Grid Corporation of China, China","institution_ids":["https://openalex.org/I17442442"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056265565","display_name":"Xusheng Liu","orcid":"https://orcid.org/0000-0002-6922-282X"},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xusheng Liu","raw_affiliation_strings":["Customer Service Center of State Grid Corporation of China, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Customer Service Center of State Grid Corporation of China, China","institution_ids":["https://openalex.org/I17442442"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101768494","display_name":"Wei Zhao","orcid":"https://orcid.org/0009-0003-7951-5807"},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Wei Zhao","raw_affiliation_strings":["Customer Service Center of State Grid Corporation of China, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Customer Service Center of State Grid Corporation of China, China","institution_ids":["https://openalex.org/I17442442"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089096717","display_name":"Ziqian Li","orcid":"https://orcid.org/0000-0002-3419-2333"},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ziqian Li","raw_affiliation_strings":["Customer Service Center of State Grid Corporation of China, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Customer Service Center of State Grid Corporation of China, China","institution_ids":["https://openalex.org/I17442442"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081174724","display_name":"Chenfei Wang","orcid":"https://orcid.org/0009-0004-8423-1136"},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chenfei Wang","raw_affiliation_strings":["Customer Service Center of State Grid Corporation of China, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Customer Service Center of State Grid Corporation of China, China","institution_ids":["https://openalex.org/I17442442"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046744673","display_name":"Qing Zhu","orcid":"https://orcid.org/0000-0002-0485-4965"},"institutions":[{"id":"https://openalex.org/I17442442","display_name":"State Grid Corporation of China (China)","ror":"https://ror.org/05twwhs70","country_code":"CN","type":"company","lineage":["https://openalex.org/I17442442"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qing Zhu","raw_affiliation_strings":["Customer Service Center of State Grid Corporation of China, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Customer Service Center of State Grid Corporation of China, China","institution_ids":["https://openalex.org/I17442442"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I17442442"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.14069948,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.9438999891281128,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.9438999891281128,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14280","display_name":"Big Data Technologies and Applications","score":0.9391999840736389,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6735150814056396},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5225281715393066},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.49889278411865234},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.44145336747169495},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4226612448692322},{"id":"https://openalex.org/keywords/customer-service-assurance","display_name":"Customer Service Assurance","score":0.41586410999298096},{"id":"https://openalex.org/keywords/grid","display_name":"Grid","score":0.41124987602233887},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.20357251167297363},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.20076465606689453},{"id":"https://openalex.org/keywords/power","display_name":"Power (physics)","score":0.1443823277950287}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6735150814056396},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5225281715393066},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.49889278411865234},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.44145336747169495},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4226612448692322},{"id":"https://openalex.org/C61974975","wikidata":"https://www.wikidata.org/wiki/Q5196436","display_name":"Customer Service Assurance","level":5,"score":0.41586410999298096},{"id":"https://openalex.org/C187691185","wikidata":"https://www.wikidata.org/wiki/Q2020720","display_name":"Grid","level":2,"score":0.41124987602233887},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.20357251167297363},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.20076465606689453},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.1443823277950287},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3469213.3470417","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3469213.3470417","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 2nd International Conference on Artificial Intelligence and Information Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5699999928474426,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W2157222526","https://openalex.org/W2358938419","https://openalex.org/W2741321799","https://openalex.org/W2759348285","https://openalex.org/W2765448079","https://openalex.org/W2784466664","https://openalex.org/W2786472750","https://openalex.org/W2802539019","https://openalex.org/W2907983438","https://openalex.org/W2908285010","https://openalex.org/W2923136550","https://openalex.org/W2930789748","https://openalex.org/W2971974760","https://openalex.org/W2972535098","https://openalex.org/W3012220842"],"related_works":["https://openalex.org/W4234297950","https://openalex.org/W1578929229","https://openalex.org/W2748947480","https://openalex.org/W2051313492","https://openalex.org/W2066158911","https://openalex.org/W3164264417","https://openalex.org/W4384939826","https://openalex.org/W2031657411","https://openalex.org/W2519925545","https://openalex.org/W3097713172"],"abstract_inverted_index":{"Traditional":[0],"customer":[1,46,57,66,84,129,161],"service":[2,47,58,67,85,130,162],"systems":[3],"can":[4,153],"hardly":[5],"satisfy":[6],"the":[7,14,36,43,63,77,95,98,101,110,117,120,139,144,156,160],"high":[8],"quality":[9],"and":[10,16,25,41,74,89,100,105,122,147,164,167],"efficiency":[11,158],"requirements":[12],"in":[13,86,138],"digital":[15],"intelligent":[17,56,90],"era,":[18],"to":[19,31,82],"tackle":[20],"this":[21,52,151],"issue,":[22],"advanced":[23],"data":[24,79],"artificial":[26],"intelligence":[27],"technology":[28],"are":[29],"required":[30],"be":[32],"integrated.":[33],"Based":[34],"on":[35],"ubiquitous":[37,64],"operating":[38,68,131],"system":[39,69,121,135,152],"theory":[40],"take":[42],"State":[44,145],"Grid":[45],"as":[48,70],"a":[49,87,124],"business":[50],"scenario,":[51],"paper":[53,93,114],"proposes":[54],"an":[55],"platform.":[59],"The":[60,113,133],"platform":[61,99],"takes":[62],"power":[65],"its":[71],"core,":[72],"manages":[73],"information":[75],"multiplexes":[76],"massive":[78],"resources":[80],"systematically":[81],"support":[83],"high-efficiency":[88],"manner.":[91],"This":[92],"studies":[94],"architecture":[96],"of":[97,119,143,159],"key":[102],"technologies":[103],"involved,":[104],"implemented":[106],"core":[107],"applications":[108],"at":[109],"industrial":[111],"level.":[112],"also":[115],"discusses":[116],"reliability":[118,125],"proposed":[123],"guarantee":[126],"mechanism":[127],"for":[128],"system.":[132],"demonstration":[134],"was":[136],"verified":[137],"actual":[140],"production":[141],"environment":[142],"Grid,":[146],"finally":[148],"proved":[149],"that":[150],"effectively":[154],"improve":[155],"work":[157],"team":[163],"reduce":[165],"operation":[166],"maintenance":[168],"costs.":[169]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}