{"id":"https://openalex.org/W3167769983","doi":"https://doi.org/10.1145/3463677.3463726","title":"Towards Inclusive Integrated Public Service (IPS) Co-Creation and Provision","display_name":"Towards Inclusive Integrated Public Service (IPS) Co-Creation and Provision","publication_year":2021,"publication_date":"2021-06-09","ids":{"openalex":"https://openalex.org/W3167769983","doi":"https://doi.org/10.1145/3463677.3463726","mag":"3167769983"},"language":"en","primary_location":{"id":"doi:10.1145/3463677.3463726","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3463677.3463726","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"DG.O2021: The 22nd Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055442008","display_name":"Efthimios Tambouris","orcid":"https://orcid.org/0000-0001-8036-9788"},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Efthimios Tambouris","raw_affiliation_strings":["University of Macedonia, Greece"],"affiliations":[{"raw_affiliation_string":"University of Macedonia, Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5071366959","display_name":"Konstantinos Tarabanis","orcid":"https://orcid.org/0000-0002-4663-2113"},"institutions":[{"id":"https://openalex.org/I4210134249","display_name":"Centre for Research and Technology Hellas","ror":"https://ror.org/03bndpq63","country_code":"GR","type":"facility","lineage":["https://openalex.org/I4210134249"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Konstantinos Tarabanis","raw_affiliation_strings":["Centre for Research & Technology Hellas (CERTH), Greece"],"affiliations":[{"raw_affiliation_string":"Centre for Research & Technology Hellas (CERTH), Greece","institution_ids":["https://openalex.org/I4210134249"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5055442008"],"corresponding_institution_ids":["https://openalex.org/I192756129"],"apc_list":null,"apc_paid":null,"fwci":6.4259,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.9633816,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"458","last_page":"462"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9860000014305115,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9782999753952026,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/interoperability","display_name":"Interoperability","score":0.7645717859268188},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.6056557893753052},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4886065125465393},{"id":"https://openalex.org/keywords/emerging-technologies","display_name":"Emerging technologies","score":0.4525255262851715},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4446740448474884},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.4392620027065277},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4347987771034241},{"id":"https://openalex.org/keywords/co-creation","display_name":"Co-creation","score":0.42648977041244507},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.41006213426589966},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.36674609780311584},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.33314380049705505},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.33248037099838257},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.17944151163101196},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17222797870635986},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.15961739420890808},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.14187049865722656}],"concepts":[{"id":"https://openalex.org/C20136886","wikidata":"https://www.wikidata.org/wiki/Q749647","display_name":"Interoperability","level":2,"score":0.7645717859268188},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.6056557893753052},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4886065125465393},{"id":"https://openalex.org/C207267971","wikidata":"https://www.wikidata.org/wiki/Q120208","display_name":"Emerging technologies","level":2,"score":0.4525255262851715},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4446740448474884},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.4392620027065277},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4347987771034241},{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.42648977041244507},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.41006213426589966},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.36674609780311584},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33314380049705505},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.33248037099838257},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17944151163101196},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17222797870635986},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15961739420890808},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.14187049865722656},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3463677.3463726","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3463677.3463726","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"DG.O2021: The 22nd Annual International Conference on Digital Government Research","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals","score":0.5299999713897705}],"awards":[{"id":"https://openalex.org/G8630968658","display_name":null,"funder_award_id":"962563","funder_id":"https://openalex.org/F4320337662","funder_display_name":"H2020 Excellent Science"}],"funders":[{"id":"https://openalex.org/F4320337662","display_name":"H2020 Excellent Science","ror":null}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W1798332816","https://openalex.org/W1965258521","https://openalex.org/W1988196389","https://openalex.org/W2050566016","https://openalex.org/W2401596992","https://openalex.org/W2478148222","https://openalex.org/W2785413673","https://openalex.org/W2902643333","https://openalex.org/W2971471607","https://openalex.org/W3080381209"],"related_works":["https://openalex.org/W2093262417","https://openalex.org/W2123131699","https://openalex.org/W913131694","https://openalex.org/W650116260","https://openalex.org/W2378329187","https://openalex.org/W4390790060","https://openalex.org/W1603423477","https://openalex.org/W3209454962","https://openalex.org/W2314257840","https://openalex.org/W4390266631"],"abstract_inverted_index":{"Today,":[0],"public":[1,18,34,76],"authorities":[2],"need":[3],"to":[4,88,153],"provide":[5,151],"better":[6],"services":[7,19],"with":[8],"fewer":[9],"resources.":[10],"Citizens":[11],"require":[12],"accessible,":[13],"user-friendly,":[14],"personalized,":[15],"and":[16,25,48,72,79,96,98,130,157,163],"integrated":[17],"(IPS)":[20],"that":[21,147],"match":[22],"their":[23],"needs":[24],"circumstances.":[26],"At":[27],"the":[28,33,42,53,69,105],"same":[29],"time,":[30],"trust":[31],"in":[32,75,160],"sector":[35],"deteriorates.":[36],"In":[37],"Europe,":[38],"for":[39,109,132],"many":[40],"years,":[41],"EU":[43],"is":[44,87,145],"devising":[45],"relevant":[46,123],"policies":[47],"practical":[49],"advice,":[50],"such":[51],"as":[52,64,114],"European":[54],"Interoperability":[55],"Framework":[56],"(EIF).":[57],"These,":[58],"however,":[59],"are":[60],"no":[61],"longer":[62],"sufficient":[63],"they":[65],"do":[66],"not":[67],"consider":[68],"latest":[70],"research":[71,140],"practice,":[73],"e.g.":[74],"service":[77],"co-creation":[78,95,162],"mobile":[80],"technologies.":[81,165],"The":[82],"aim":[83],"of":[84,118],"this":[85,103,139],"paper":[86],"propose":[89],"an":[90],"approach":[91],"towards":[92],"inclusive":[93],"IPS":[94,110,161],"provision":[97],"new":[99,164],"technologies":[100],"exploitation.":[101],"For":[102],"purpose,":[104],"EIF":[106],"conceptual":[107],"model":[108],"will":[111,120,127,135,141],"be":[112,121,128,136,142],"used":[113],"a":[115],"basis.":[116],"Areas":[117],"improvement":[119],"identified,":[122],"literature":[124],"per":[125],"area":[126],"reviewed":[129],"guidelines":[131],"future":[133],"work":[134],"provided.":[137],"When":[138],"concluded,":[143],"it":[144],"anticipated":[146],"its":[148],"results":[149],"would":[150],"guidance":[152],"policy":[154],"makers,":[155],"researchers":[156],"practitioners":[158],"interested":[159]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1}],"updated_date":"2026-01-03T23:08:47.215875","created_date":"2025-10-10T00:00:00"}