{"id":"https://openalex.org/W3169642408","doi":"https://doi.org/10.1145/3463677.3463681","title":"A Chatbot for Searching and Exploring Open Data: Implementation and Evaluation in E-Government","display_name":"A Chatbot for Searching and Exploring Open Data: Implementation and Evaluation in E-Government","publication_year":2021,"publication_date":"2021-06-09","ids":{"openalex":"https://openalex.org/W3169642408","doi":"https://doi.org/10.1145/3463677.3463681","mag":"3169642408"},"language":"en","primary_location":{"id":"doi:10.1145/3463677.3463681","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3463677.3463681","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"DG.O2021: The 22nd Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068239690","display_name":"Iv\u00e1n Cantador","orcid":"https://orcid.org/0000-0001-6663-4231"},"institutions":[{"id":"https://openalex.org/I63634437","display_name":"Universidad Aut\u00f3noma de Madrid","ror":"https://ror.org/01cby8j38","country_code":"ES","type":"education","lineage":["https://openalex.org/I63634437"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Iv\u00e1n Cantador","raw_affiliation_strings":["Universidad Aut\u00f3noma de Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"Universidad Aut\u00f3noma de Madrid, Spain","institution_ids":["https://openalex.org/I63634437"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007501172","display_name":"Jes\u00fas Viejo-Tard\u00edo","orcid":null},"institutions":[{"id":"https://openalex.org/I63634437","display_name":"Universidad Aut\u00f3noma de Madrid","ror":"https://ror.org/01cby8j38","country_code":"ES","type":"education","lineage":["https://openalex.org/I63634437"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Jes\u00fas Viejo-Tard\u00edo","raw_affiliation_strings":["Universidad Aut\u00f3noma de Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"Universidad Aut\u00f3noma de Madrid, Spain","institution_ids":["https://openalex.org/I63634437"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045147347","display_name":"Mar\u00eda E. Cort\u00e9s-Cediel","orcid":"https://orcid.org/0000-0001-8100-1336"},"institutions":[{"id":"https://openalex.org/I121748325","display_name":"Universidad Complutense de Madrid","ror":"https://ror.org/02p0gd045","country_code":"ES","type":"education","lineage":["https://openalex.org/I121748325"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Mar\u00eda E. Cort\u00e9s-Cediel","raw_affiliation_strings":["Universidad Complutense de Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"Universidad Complutense de Madrid, Spain","institution_ids":["https://openalex.org/I121748325"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046172799","display_name":"Manuel Pedro Rodr\u00edguez Bol\u00edvar","orcid":"https://orcid.org/0000-0001-8959-7664"},"institutions":[{"id":"https://openalex.org/I173304897","display_name":"Universidad de Granada","ror":"https://ror.org/04njjy449","country_code":"ES","type":"education","lineage":["https://openalex.org/I173304897"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Manuel Pedro Rodr\u00edguez Bol\u00edvar","raw_affiliation_strings":["Universidad de Granada, Spain"],"affiliations":[{"raw_affiliation_string":"Universidad de Granada, Spain","institution_ids":["https://openalex.org/I173304897"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5068239690"],"corresponding_institution_ids":["https://openalex.org/I63634437"],"apc_list":null,"apc_paid":null,"fwci":17.5697,"has_fulltext":false,"cited_by_count":33,"citation_normalized_percentile":{"value":0.98944417,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"168","last_page":"179"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11995","display_name":"FinTech, Crowdfunding, Digital Finance","score":0.9866999983787537,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9751929044723511},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8097242116928101},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.597333550453186},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5835285782814026},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5747968554496765},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5094080567359924},{"id":"https://openalex.org/keywords/natural-language","display_name":"Natural language","score":0.5037412047386169},{"id":"https://openalex.org/keywords/open-data","display_name":"Open data","score":0.44157540798187256},{"id":"https://openalex.org/keywords/open-research","display_name":"Open research","score":0.41241875290870667},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3821432590484619},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.3392467796802521},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2721482515335083}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9751929044723511},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8097242116928101},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.597333550453186},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5835285782814026},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5747968554496765},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5094080567359924},{"id":"https://openalex.org/C195324797","wikidata":"https://www.wikidata.org/wiki/Q33742","display_name":"Natural language","level":2,"score":0.5037412047386169},{"id":"https://openalex.org/C2780535194","wikidata":"https://www.wikidata.org/wiki/Q309901","display_name":"Open data","level":2,"score":0.44157540798187256},{"id":"https://openalex.org/C2778464652","wikidata":"https://www.wikidata.org/wiki/Q309849","display_name":"Open research","level":2,"score":0.41241875290870667},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3821432590484619},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3392467796802521},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2721482515335083},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3463677.3463681","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3463677.3463681","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"DG.O2021: The 22nd Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},{"id":"pmh:oai:repositorio.uam.es:10486/705156","is_oa":false,"landing_page_url":"http://hdl.handle.net/10486/705156","pdf_url":null,"source":{"id":"https://openalex.org/S4306400963","display_name":"Biblos-e Archivo (Universidad Aut\u00f3noma de Madrid)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I63634437","host_organization_name":"Universidad Aut\u00f3noma de Madrid","host_organization_lineage":["https://openalex.org/I63634437"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1419670400","display_name":null,"funder_award_id":"GB-I00","funder_id":"https://openalex.org/F4320322930","funder_display_name":"Ministerio de Ciencia e Innovaci\u00f3n"},{"id":"https://openalex.org/G1650125035","display_name":null,"funder_award_id":"B-I00","funder_id":"https://openalex.org/F4320322930","funder_display_name":"Ministerio de Ciencia e Innovaci\u00f3n"},{"id":"https://openalex.org/G3074988931","display_name":null,"funder_award_id":"PID2019-108965GB-I00","funder_id":"https://openalex.org/F4320322930","funder_display_name":"Ministerio de Ciencia e Innovaci\u00f3n"},{"id":"https://openalex.org/G3690828678","display_name":null,"funder_award_id":"PID2019","funder_id":"https://openalex.org/F4320322930","funder_display_name":"Ministerio de Ciencia e Innovaci\u00f3n"}],"funders":[{"id":"https://openalex.org/F4320322930","display_name":"Ministerio de Ciencia e Innovaci\u00f3n","ror":"https://ror.org/034900433"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W17456617","https://openalex.org/W94947340","https://openalex.org/W2171527181","https://openalex.org/W2485821267","https://openalex.org/W2519974261","https://openalex.org/W2562566391","https://openalex.org/W2607649737","https://openalex.org/W2764019605","https://openalex.org/W2787069589","https://openalex.org/W2788339737","https://openalex.org/W2790522464","https://openalex.org/W2806578271","https://openalex.org/W2896640274","https://openalex.org/W2947017203","https://openalex.org/W2949818574","https://openalex.org/W2964153720","https://openalex.org/W2967393852","https://openalex.org/W2979776380","https://openalex.org/W2980075747","https://openalex.org/W3002763890","https://openalex.org/W3005639702","https://openalex.org/W3007086630","https://openalex.org/W3026913660","https://openalex.org/W3064053140","https://openalex.org/W3081071836","https://openalex.org/W3109333223"],"related_works":["https://openalex.org/W2066382519","https://openalex.org/W2345835657","https://openalex.org/W2031110820","https://openalex.org/W2900566742","https://openalex.org/W2210650702","https://openalex.org/W4379535647","https://openalex.org/W2914314700","https://openalex.org/W3176772666","https://openalex.org/W4200142686","https://openalex.org/W4205614190"],"abstract_inverted_index":{"In":[0],"this":[1],"paper,":[2],"we":[3,63],"present":[4],"a":[5,53,65,79],"chatbot":[6,23,73],"to":[7,13,70,75],"access":[8],"open":[9,106],"government":[10],"data.":[11],"Differently":[12],"similar":[14],"systems":[15],"reported":[16],"in":[17,105],"the":[18,21,36,72,76,98],"research":[19],"literature,":[20],"developed":[22],"not":[24],"only":[25],"allows":[26],"searching":[27],"for":[28],"data":[29,107],"collections,":[30],"but":[31],"also":[32],"exploring":[33],"information":[34],"within":[35],"collections.":[37],"The":[38],"exploration":[39],"is":[40],"done":[41],"via":[42],"complex":[43],"queries":[44],"that":[45,97],"are":[46],"easily":[47],"built":[48],"by":[49],"non-expert":[50],"users":[51],"through":[52],"natural":[54],"language":[55],"conversation.":[56],"Moreover,":[57],"as":[58,85,87],"another":[59],"novel,":[60],"differentiating":[61],"contribution,":[62],"report":[64],"conducted":[66],"user":[67],"study":[68],"aimed":[69],"evaluate":[71],"according":[74],"achievement":[77],"of":[78,81],"number":[80],"public":[82],"service":[83],"values,":[84],"well":[86],"measuring":[88],"distinct":[89],"objective":[90],"and":[91],"subjective":[92],"metrics.":[93],"Experimental":[94],"results":[95],"show":[96],"proposed":[99],"system":[100],"outperforms":[101],"traditional":[102],"methods":[103],"followed":[104],"portals.":[108]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":4}],"updated_date":"2026-04-10T15:06:20.359241","created_date":"2021-06-22T00:00:00"}