{"id":"https://openalex.org/W3176910022","doi":"https://doi.org/10.1145/3461778.3462082","title":"Understanding How Users Experience the Physiological Expression of Non-humanoid Voice-based Conversational Agent in Healthcare Services","display_name":"Understanding How Users Experience the Physiological Expression of Non-humanoid Voice-based Conversational Agent in Healthcare Services","publication_year":2021,"publication_date":"2021-06-28","ids":{"openalex":"https://openalex.org/W3176910022","doi":"https://doi.org/10.1145/3461778.3462082","mag":"3176910022"},"language":"en","primary_location":{"id":"doi:10.1145/3461778.3462082","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3461778.3462082","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Designing Interactive Systems Conference 2021","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035850241","display_name":"Inchan Jung","orcid":null},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Inchan Jung","raw_affiliation_strings":["Dept. of Industrial Design KAIST, Korea, Republic of"],"affiliations":[{"raw_affiliation_string":"Dept. of Industrial Design KAIST, Korea, Republic of","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022787263","display_name":"Hankyung Kim","orcid":"https://orcid.org/0000-0001-6621-9126"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Hankyung Kim","raw_affiliation_strings":["Dept. of Industrial Design KAIST, Korea, Republic of"],"affiliations":[{"raw_affiliation_string":"Dept. of Industrial Design KAIST, Korea, Republic of","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027914358","display_name":"Youn-kyung Lim","orcid":"https://orcid.org/0000-0003-3238-9404"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Youn-kyung Lim","raw_affiliation_strings":["Dept. of Industrial Design KAIST, Korea, Republic of"],"affiliations":[{"raw_affiliation_string":"Dept. of Industrial Design KAIST, Korea, Republic of","institution_ids":["https://openalex.org/I157485424"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5035850241"],"corresponding_institution_ids":["https://openalex.org/I157485424"],"apc_list":null,"apc_paid":null,"fwci":0.42,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.68947313,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1433","last_page":"1446"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6171510219573975},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5439075231552124},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5124736428260803},{"id":"https://openalex.org/keywords/expression","display_name":"Expression (computer science)","score":0.4314681589603424},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.37323153018951416},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.10081848502159119}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6171510219573975},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5439075231552124},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5124736428260803},{"id":"https://openalex.org/C90559484","wikidata":"https://www.wikidata.org/wiki/Q778379","display_name":"Expression (computer science)","level":2,"score":0.4314681589603424},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.37323153018951416},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10081848502159119},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3461778.3462082","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3461778.3462082","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Designing Interactive Systems Conference 2021","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","score":0.6100000143051147,"id":"https://metadata.un.org/sdg/4"}],"awards":[{"id":"https://openalex.org/G7529887913","display_name":null,"funder_award_id":"No.NRF-2021R1A2C2004263","funder_id":"https://openalex.org/F4320322120","funder_display_name":"National Research Foundation of Korea"}],"funders":[{"id":"https://openalex.org/F4320322120","display_name":"National Research Foundation of Korea","ror":"https://ror.org/013aysd81"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W1663984431","https://openalex.org/W1905557847","https://openalex.org/W1931726171","https://openalex.org/W1945377227","https://openalex.org/W1976660112","https://openalex.org/W1979290264","https://openalex.org/W1984735274","https://openalex.org/W1990158654","https://openalex.org/W1991978548","https://openalex.org/W1999184850","https://openalex.org/W2015186586","https://openalex.org/W2017187889","https://openalex.org/W2044323136","https://openalex.org/W2052790362","https://openalex.org/W2059350187","https://openalex.org/W2085081981","https://openalex.org/W2088219847","https://openalex.org/W2104354423","https://openalex.org/W2115040353","https://openalex.org/W2124614678","https://openalex.org/W2136471504","https://openalex.org/W2148142846","https://openalex.org/W2161742217","https://openalex.org/W2168747479","https://openalex.org/W2293723806","https://openalex.org/W2338228070","https://openalex.org/W2461308752","https://openalex.org/W2464286251","https://openalex.org/W2760160110","https://openalex.org/W2772320796","https://openalex.org/W2775296923","https://openalex.org/W2787712888","https://openalex.org/W2797920662","https://openalex.org/W2843010082","https://openalex.org/W2941327948","https://openalex.org/W2941857004","https://openalex.org/W2943791821","https://openalex.org/W2969836364","https://openalex.org/W2982865155","https://openalex.org/W2991302471","https://openalex.org/W2996664720","https://openalex.org/W3003387143","https://openalex.org/W3082827059","https://openalex.org/W3090128560","https://openalex.org/W3128019607","https://openalex.org/W3184295504","https://openalex.org/W4254114958","https://openalex.org/W4288359812"],"related_works":["https://openalex.org/W2623347760","https://openalex.org/W2076610045","https://openalex.org/W4246426965","https://openalex.org/W3034138874","https://openalex.org/W2743342830","https://openalex.org/W2362192218","https://openalex.org/W3106945349","https://openalex.org/W2278205256","https://openalex.org/W1571048958","https://openalex.org/W1991466308"],"abstract_inverted_index":{"Interactions":[0],"with":[1],"voice-based":[2],"conversational":[3],"agents":[4],"(VCAs)":[5],"in":[6,60,96],"non-humanoid":[7,16],"forms":[8],"are":[9],"becoming":[10],"increasingly":[11],"pervasive,":[12],"and":[13,88,114,133,140],"researches":[14],"on":[15,127],"VCAs":[17,45,52,95,113],"engaging":[18],"diverse":[19],"human":[20],"traits":[21],"have":[22,27,54],"been":[23,29],"conducted.":[24],"However,":[25],"there":[26],"never":[28],"studies":[30],"employing":[31],"living":[32],"body's":[33],"physiological":[34,48,138],"states":[35],"to":[36],"be":[37],"expressed":[38],"solely":[39],"through":[40],"the":[41,92,97,106,123],"voice":[42],"of":[43,50,109,136],"such":[44,51],"yet.":[46],"As":[47],"expressions":[49],"can":[53,78],"potential":[55],"for":[56,71,84,91,144],"manifesting":[57],"health-related":[58],"issues":[59],"a":[61,69,116],"human-like":[62],"way,":[63],"we":[64,104,121],"selected":[65],"healthcare":[66,98,112,131],"scenarios":[67],"as":[68],"case":[70],"exploring":[72],"novel":[73],"user":[74,118,125,134],"experiences":[75,126],"that":[76],"they":[77],"induce.":[79],"We":[80],"conducted":[81,115],"design":[82,86,89,142],"workshops":[83],"identifying":[85],"considerations":[87],"opportunities":[90],"physiologically":[93,110,128,145],"expressible":[94,111,129,146],"service":[99],"domain.":[100],"Following":[101],"these":[102],"findings,":[103],"designed":[105],"new":[107],"concept":[108],"Wizard-of-Oz":[117],"study.":[119],"Finally,":[120],"summarize":[122],"unique":[124],"VCA's":[130],"services":[132],"perceptions":[135],"its":[137],"expressions,":[139],"discuss":[141],"implications":[143],"VCAs.":[147]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}