{"id":"https://openalex.org/W3203529630","doi":"https://doi.org/10.1145/3460112.3471981","title":"Demo: A WhatsApp Bot for Citizen Journalism in Rural India","display_name":"Demo: A WhatsApp Bot for Citizen Journalism in Rural India","publication_year":2021,"publication_date":"2021-06-28","ids":{"openalex":"https://openalex.org/W3203529630","doi":"https://doi.org/10.1145/3460112.3471981","mag":"3203529630"},"language":"en","primary_location":{"id":"doi:10.1145/3460112.3471981","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3460112.3471981","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGCAS Conference on Computing and Sustainable Societies","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000658375","display_name":"Priyanka Verma","orcid":"https://orcid.org/0000-0001-5803-6899"},"institutions":[{"id":"https://openalex.org/I74796645","display_name":"Birla Institute of Technology and Science, Pilani","ror":"https://ror.org/001p3jz28","country_code":"IN","type":"education","lineage":["https://openalex.org/I74796645"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Priyanka Verma","raw_affiliation_strings":["Birla Institute of Technology and Science (BITS), Pilani, India"],"affiliations":[{"raw_affiliation_string":"Birla Institute of Technology and Science (BITS), Pilani, India","institution_ids":["https://openalex.org/I74796645"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029014332","display_name":"Ananya Saxena","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ananya Saxena","raw_affiliation_strings":["IIIT Raipur, India"],"affiliations":[{"raw_affiliation_string":"IIIT Raipur, India","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081371508","display_name":"Alok Sharma","orcid":"https://orcid.org/0000-0002-7248-3254"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Alok Sharma","raw_affiliation_strings":["DN Developers, India"],"affiliations":[{"raw_affiliation_string":"DN Developers, India","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070652521","display_name":"Bill Thies","orcid":null},"institutions":[{"id":"https://openalex.org/I4210124949","display_name":"Microsoft Research (India)","ror":"https://ror.org/02w7f3w92","country_code":"IN","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210124949"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Bill Thies","raw_affiliation_strings":["Microsoft Research, India"],"affiliations":[{"raw_affiliation_string":"Microsoft Research, India","institution_ids":["https://openalex.org/I4210124949"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072984284","display_name":"Devansh Mehta","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Devansh Mehta","raw_affiliation_strings":["Voicedeck Technologies, India"],"affiliations":[{"raw_affiliation_string":"Voicedeck Technologies, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5000658375"],"corresponding_institution_ids":["https://openalex.org/I74796645"],"apc_list":null,"apc_paid":null,"fwci":1.1016,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.82881296,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"423","last_page":"427"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9847999811172485,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12943","display_name":"COVID-19 Digital Contact Tracing","score":0.97079998254776,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6773066520690918},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.661941647529602},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.6262547969818115},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.5962928533554077},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5306714177131653},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5210534930229187},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.500450611114502},{"id":"https://openalex.org/keywords/journalism","display_name":"Journalism","score":0.4699523448944092},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.4298836886882782},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.2040868103504181},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.14750242233276367},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.13668611645698547}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6773066520690918},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.661941647529602},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.6262547969818115},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.5962928533554077},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5306714177131653},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5210534930229187},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.500450611114502},{"id":"https://openalex.org/C119513131","wikidata":"https://www.wikidata.org/wiki/Q11030","display_name":"Journalism","level":2,"score":0.4699523448944092},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.4298836886882782},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.2040868103504181},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14750242233276367},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.13668611645698547},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3460112.3471981","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3460112.3471981","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"ACM SIGCAS Conference on Computing and Sustainable Societies","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.47999998927116394,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W1495984854","https://openalex.org/W1978595934","https://openalex.org/W2056472456","https://openalex.org/W2067910686","https://openalex.org/W2911740166","https://openalex.org/W3017870778","https://openalex.org/W3022620161","https://openalex.org/W3026764588","https://openalex.org/W4297970680"],"related_works":["https://openalex.org/W96612179","https://openalex.org/W2770234245","https://openalex.org/W4389670110","https://openalex.org/W2187546663","https://openalex.org/W2429057255","https://openalex.org/W2987774938","https://openalex.org/W148745890","https://openalex.org/W2566006169","https://openalex.org/W2611942503","https://openalex.org/W4315621326"],"abstract_inverted_index":{"Increasing":[0],"penetration":[1],"of":[2,60,98,105,123],"Internet-enabled":[3],"smartphones":[4],"in":[5,29,136],"low-resource":[6],"areas":[7],"makes":[8],"them":[9],"an":[10,35],"attractive":[11],"platform":[12],"for":[13,26],"engaging":[14],"emerging":[15],"users.":[16,142],"In":[17,118],"this":[18],"paper,":[19],"we":[20],"demonstrate":[21],"how":[22],"a":[23,48,78,124],"voice":[24],"forum":[25],"citizen":[27],"journalism":[28],"rural":[30],"India\u2013":[31],"previously":[32],"accessible":[33],"via":[34],"Interactive":[36],"Voice":[37],"Response":[38],"(IVR)":[39],"system\u2013":[40],"can":[41,85],"be":[42,87],"naturally":[43],"supported":[44],"and":[45,67,80,84,103,132,134],"enriched":[46],"using":[47,51,90],"chatbot.":[49],"Implemented":[50],"the":[52,56,91,101,119,127],"WhatsApp":[53,92,107],"Business":[54],"API,":[55],"bot":[57,128],"enables":[58],"submission":[59],"both":[61],"audio":[62],"(with":[63],"or":[64],"without":[65],"image)":[66],"video":[68],"stories.":[69],"Following":[70],"review":[71],"by":[72],"moderators,":[73],"stories":[74,139],"are":[75],"published":[76,138],"on":[77],"website":[79],"social":[81],"media":[82],"sites,":[83],"also":[86],"browsed":[88],"interactively":[89],"bot.":[93],"This":[94],"multi-way,":[95],"intermediated":[96],"model":[97],"communication":[99],"expands":[100],"scope":[102],"functionality":[104],"typical":[106],"groups":[108],"while":[109],"offering":[110],"significant":[111],"cost":[112],"savings":[113],"relative":[114],"to":[115],"IVR":[116],"systems.":[117],"first":[120],"9":[121],"weeks":[122],"long-term":[125],"deployment,":[126],"demonstrated":[129],"high":[130],"usability":[131],"acceptance":[133],"resulted":[135],"218":[137],"from":[140],"27":[141]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}