{"id":"https://openalex.org/W3210946942","doi":"https://doi.org/10.1145/3459637.3482208","title":"Understanding Multi-channel Customer Behavior in Retail","display_name":"Understanding Multi-channel Customer Behavior in Retail","publication_year":2021,"publication_date":"2021-10-26","ids":{"openalex":"https://openalex.org/W3210946942","doi":"https://doi.org/10.1145/3459637.3482208","mag":"3210946942"},"language":"en","primary_location":{"id":"doi:10.1145/3459637.3482208","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3459637.3482208","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th ACM International Conference on Information &amp; Knowledge Management","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032426533","display_name":"Mozhdeh Ariannezhad","orcid":"https://orcid.org/0000-0002-1113-8094"},"institutions":[{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Mozhdeh Ariannezhad","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020170776","display_name":"Sami Jullien","orcid":"https://orcid.org/0000-0003-4507-6335"},"institutions":[{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Sami Jullien","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015111748","display_name":"Pim Nauts","orcid":null},"institutions":[{"id":"https://openalex.org/I4210140221","display_name":"D.H. Heijne Stichting","ror":"https://ror.org/0452c3x52","country_code":"NL","type":"other","lineage":["https://openalex.org/I4210140221"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Pim Nauts","raw_affiliation_strings":["Albert Heijn, Zaandam, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Albert Heijn, Zaandam, Netherlands","institution_ids":["https://openalex.org/I4210140221"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111172632","display_name":"Min Fang","orcid":"https://orcid.org/0000-0001-8060-1321"},"institutions":[{"id":"https://openalex.org/I4210140221","display_name":"D.H. Heijne Stichting","ror":"https://ror.org/0452c3x52","country_code":"NL","type":"other","lineage":["https://openalex.org/I4210140221"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Min Fang","raw_affiliation_strings":["Albert Heijn, Zaandam, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Albert Heijn, Zaandam, Netherlands","institution_ids":["https://openalex.org/I4210140221"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090934117","display_name":"Sebastian Schelter","orcid":"https://orcid.org/0000-0003-4722-5840"},"institutions":[{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Sebastian Schelter","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031439294","display_name":"Maarten de Rijke","orcid":"https://orcid.org/0000-0002-1086-0202"},"institutions":[{"id":"https://openalex.org/I4210135670","display_name":"Amsterdam University of the Arts","ror":"https://ror.org/04dde1554","country_code":"NL","type":"education","lineage":["https://openalex.org/I4210135670"]},{"id":"https://openalex.org/I887064364","display_name":"University of Amsterdam","ror":"https://ror.org/04dkp9463","country_code":"NL","type":"education","lineage":["https://openalex.org/I887064364"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Maarten de Rijke","raw_affiliation_strings":["University of Amsterdam, Amsterdam, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Amsterdam, Amsterdam, Netherlands","institution_ids":["https://openalex.org/I4210135670","https://openalex.org/I887064364"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4534,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.84643842,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"2867","last_page":"2871"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10203","display_name":"Recommender Systems and Techniques","score":0.9836999773979187,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.7755385637283325},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6618236303329468},{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.6354109048843384},{"id":"https://openalex.org/keywords/downstream","display_name":"Downstream (manufacturing)","score":0.4556248188018799},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.45218437910079956},{"id":"https://openalex.org/keywords/consumer-behaviour","display_name":"Consumer behaviour","score":0.43202292919158936},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.426870733499527},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3390249013900757},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2237919569015503},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.12271752953529358}],"concepts":[{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.7755385637283325},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6618236303329468},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.6354109048843384},{"id":"https://openalex.org/C2776207758","wikidata":"https://www.wikidata.org/wiki/Q5303302","display_name":"Downstream (manufacturing)","level":2,"score":0.4556248188018799},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.45218437910079956},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.43202292919158936},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.426870733499527},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3390249013900757},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2237919569015503},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.12271752953529358},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3459637.3482208","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3459637.3482208","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 30th ACM International Conference on Information &amp; Knowledge Management","raw_type":"proceedings-article"},{"id":"pmh:oai:dare.uva.nl:openaire_cris_publications/7e91d19a-5b4f-4eac-851c-0ded17970a29","is_oa":false,"landing_page_url":"https://handle.uba.uva.nl/personal/pure/en/publications/understanding-multichannel-customer-behavior-in-retail(7e91d19a-5b4f-4eac-851c-0ded17970a29).html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400088","display_name":"UvA-DARE (University of Amsterdam)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I887064364","host_organization_name":"University of Amsterdam","host_organization_lineage":["https://openalex.org/I887064364"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Ariannezhad, M, Jullien, S, Nauts, P, Fang, M, Schelter, S & de Rijke, M 2021, Understanding Multi-Channel Customer Behavior in Retail. in CIKM '21 : proceedings of the 30th ACM International Conference on Information & Knowledge Management : November 1-5, 2021, virtual event, Australia. New York, NY, pp. 2867\u20132871, 30th ACM International Conference on Information and Knowledge Management, CIKM 2021, Virtual, Online, Australia, 1/11/21. https://doi.org/10.1145/3459637.3482208","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:uvapub:oai:dare.uva.nl:publications/7e91d19a-5b4f-4eac-851c-0ded17970a29","is_oa":false,"landing_page_url":"https://dare.uva.nl/personal/pure/en/publications/understanding-multichannel-customer-behavior-in-retail(7e91d19a-5b4f-4eac-851c-0ded17970a29).html","pdf_url":null,"source":{"id":"https://openalex.org/S4306401843","display_name":"Data Archiving and Networked Services (DANS)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1322597698","host_organization_name":"Royal Netherlands Academy of Arts and Sciences","host_organization_lineage":["https://openalex.org/I1322597698"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"CIKM '21: proceedings of the 30th ACM International Conference on Information &amp; Knowledge Management : November 1-5, 2021, virtual event, Australia","raw_type":"info:eu-repo/semantics/conferencepaper"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W2076971320","https://openalex.org/W2084448031","https://openalex.org/W2215853537","https://openalex.org/W2336991691","https://openalex.org/W2474909202","https://openalex.org/W2515413370","https://openalex.org/W2517957495","https://openalex.org/W2783031613","https://openalex.org/W2783118243","https://openalex.org/W2783175414","https://openalex.org/W2896552432","https://openalex.org/W2896962583","https://openalex.org/W2897950433","https://openalex.org/W2901240514","https://openalex.org/W3016240471","https://openalex.org/W3034352512","https://openalex.org/W3036125691","https://openalex.org/W3094582778","https://openalex.org/W3112190610","https://openalex.org/W3135921809"],"related_works":["https://openalex.org/W2368605798","https://openalex.org/W2518037665","https://openalex.org/W2348524959","https://openalex.org/W2477036161","https://openalex.org/W2368049389","https://openalex.org/W2384861574","https://openalex.org/W4294565801","https://openalex.org/W2170801710","https://openalex.org/W2952704802","https://openalex.org/W2741781807"],"abstract_inverted_index":{"Online":[0],"shopping":[1,35,47],"is":[2,49,71],"gaining":[3],"popularity.":[4],"Traditional":[5],"retailers":[6],"with":[7],"physical":[8],"stores":[9],"adjust":[10],"to":[11,18,42,73],"this":[12,69],"trend":[13],"by":[14],"allowing":[15],"their":[16],"customers":[17,27],"shop":[19],"online":[20],"as":[21,23,60],"well":[22],"offline,":[24],"in-store.":[25],"Increasingly,":[26],"can":[28],"browse":[29],"and":[30,62],"purchase":[31,63],"products":[32],"across":[33],"multiple":[34,46],"channels.":[36],"Understanding":[37],"how":[38],"customer":[39],"behavior":[40,76],"relates":[41],"the":[43],"availability":[44],"of":[45],"channels":[48],"an":[50],"important":[51],"prerequisite":[52],"for":[53],"many":[54],"downstream":[55],"machine":[56],"learning":[57],"tasks,":[58],"such":[59],"recommendation":[61],"prediction.":[64],"However,":[65],"previous":[66],"work":[67],"in":[68],"domain":[70],"limited":[72],"analyzing":[74],"single-channel":[75],"only.":[77]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":5}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
