{"id":"https://openalex.org/W3192981436","doi":"https://doi.org/10.1145/3457784.3457794","title":"ISO 9241-11 and SUS Measurement for Usability Assessment of Dropshipping Sales Management Application","display_name":"ISO 9241-11 and SUS Measurement for Usability Assessment of Dropshipping Sales Management Application","publication_year":2021,"publication_date":"2021-02-23","ids":{"openalex":"https://openalex.org/W3192981436","doi":"https://doi.org/10.1145/3457784.3457794","mag":"3192981436"},"language":"en","primary_location":{"id":"doi:10.1145/3457784.3457794","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3457784.3457794","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 10th International Conference on Software and Computer Applications","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019551736","display_name":"Nik Nazli Nik Ahmad","orcid":"https://orcid.org/0000-0002-3593-4204"},"institutions":[{"id":"https://openalex.org/I4528857","display_name":"University of Kuala Lumpur","ror":"https://ror.org/026wwrx19","country_code":"MY","type":"education","lineage":["https://openalex.org/I4528857"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Nik Azlina Nik Ahmad","raw_affiliation_strings":["Universiti Kuala Lumpur, Malaysia"],"affiliations":[{"raw_affiliation_string":"Universiti Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I4528857"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041770155","display_name":"Nabilah Safra Hasni","orcid":null},"institutions":[{"id":"https://openalex.org/I4528857","display_name":"University of Kuala Lumpur","ror":"https://ror.org/026wwrx19","country_code":"MY","type":"education","lineage":["https://openalex.org/I4528857"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Nabilah Safra Hasni","raw_affiliation_strings":["Universiti Kuala Lumpur, Malaysia"],"affiliations":[{"raw_affiliation_string":"Universiti Kuala Lumpur, Malaysia","institution_ids":["https://openalex.org/I4528857"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5019551736"],"corresponding_institution_ids":["https://openalex.org/I4528857"],"apc_list":null,"apc_paid":null,"fwci":4.5152,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.94242535,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"70","last_page":"74"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9222000241279602,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9222000241279602,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8637614846229553},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48001474142074585},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.1578913927078247}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8637614846229553},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48001474142074585},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.1578913927078247}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3457784.3457794","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3457784.3457794","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 10th International Conference on Software and Computer Applications","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.47999998927116394}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":16,"referenced_works":["https://openalex.org/W172711948","https://openalex.org/W1993283895","https://openalex.org/W1998715974","https://openalex.org/W2056267725","https://openalex.org/W2188019621","https://openalex.org/W2230766017","https://openalex.org/W2337098135","https://openalex.org/W2343891880","https://openalex.org/W2476583829","https://openalex.org/W2765714776","https://openalex.org/W2777599091","https://openalex.org/W2789197016","https://openalex.org/W2807201812","https://openalex.org/W2892272285","https://openalex.org/W2901798348","https://openalex.org/W2994011281"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2429057255","https://openalex.org/W2187546663","https://openalex.org/W148745890","https://openalex.org/W4389670110","https://openalex.org/W2611942503","https://openalex.org/W4315621326","https://openalex.org/W2899790217"],"abstract_inverted_index":{"The":[0,147],"growth":[1],"of":[2,89,135],"digital":[3],"marketing":[4],"or":[5],"e-commerce":[6],"opens":[7],"up":[8],"opportunity":[9],"and":[10,43,54,63,105,159],"increase":[11],"the":[12,23,40,80,94,97,114,118,123,128,136],"possibilities":[13],"for":[14,79],"any":[15],"individual":[16],"to":[17,30,34],"start":[18],"a":[19,48],"business.":[20],"This":[21,45,72],"fits":[22],"current":[24],"trends":[25],"where":[26,96],"online":[27],"shopping":[28],"seems":[29],"be":[31],"more":[32],"comfortable":[33],"many":[35],"people":[36],"as":[37],"it":[38],"cuts":[39],"hassle,":[41],"cost,":[42],"time.":[44],"study":[46,73,152],"endorsed":[47],"mobile":[49],"dropshipping":[50],"sales":[51],"management":[52],"application":[53,81,119],"investigates":[55],"its":[56],"usability":[57],"evaluation":[58],"by":[59,126],"assessing":[60],"task":[61],"performance":[62],"measuring":[64],"their":[65],"satisfaction":[66,106,125],"using":[67,83,107],"System":[68],"Usability":[69],"Scale":[70],"(SUS).":[71],"closely":[74],"worked":[75],"with":[76],"actual":[77],"users":[78],"assessment":[82],"ISO":[84],"9241-11":[85],"standard.":[86],"A":[87],"number":[88],"17":[90],"dropshippers":[91],"involved":[92],"in":[93,139,150],"assessment,":[95],"effectiveness":[98],"(task":[99],"completion":[100],"rate),":[101],"efficiency":[102],"(time":[103],"spent),":[104],"SUS":[108],"instrument":[109],"were":[110],"performed.":[111],"In":[112],"general,":[113],"results":[115],"disclose":[116],"that":[117,142],"has":[120],"agreeably":[121],"met":[122],"users\u2019":[124],"passing":[127],"acceptable":[129],"marginal":[130],"level,":[131],"but":[132],"dissatisfied":[133],"11.8%":[134],"participants,":[137],"which":[138],"turn":[140],"indicates":[141,153],"severe":[143],"improvements":[144],"are":[145],"necessary.":[146],"approach":[148],"used":[149],"this":[151],"further":[154],"research":[155],"from":[156],"multiple":[157],"perspectives":[158],"contexts.":[160]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
