{"id":"https://openalex.org/W3178428872","doi":"https://doi.org/10.1145/3448696.3448743","title":"From Research to Practice: The Operationalisation of Human-Computer Interaction and Service Design in an African Context","display_name":"From Research to Practice: The Operationalisation of Human-Computer Interaction and Service Design in an African Context","publication_year":2021,"publication_date":"2021-03-08","ids":{"openalex":"https://openalex.org/W3178428872","doi":"https://doi.org/10.1145/3448696.3448743","mag":"3178428872"},"language":"en","primary_location":{"id":"doi:10.1145/3448696.3448743","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3448696.3448743","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 3rd African Human-Computer Interaction Conference: Inclusiveness and Empowerment","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026775199","display_name":"Edward Peter Greenwood White","orcid":"https://orcid.org/0000-0002-7046-2740"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Edward Peter Greenwood White","raw_affiliation_strings":["Independent, Finland"],"affiliations":[{"raw_affiliation_string":"Independent, Finland","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103441209","display_name":"Nathan Anderson","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nathan Anderson","raw_affiliation_strings":["Independent, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Independent, United Kingdom","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046596291","display_name":"Hannah Morenike Adebanjo","orcid":null},"institutions":[{"id":"https://openalex.org/I177181097","display_name":"Durban University of Technology","ror":"https://ror.org/0303y7a51","country_code":"ZA","type":"education","lineage":["https://openalex.org/I177181097"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Hannah Morenike Adebanjo","raw_affiliation_strings":["Durban University of Technology, South Africa"],"affiliations":[{"raw_affiliation_string":"Durban University of Technology, South Africa","institution_ids":["https://openalex.org/I177181097"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074692646","display_name":"Chelsea-Joy Wardle","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Chelsea-Joy Wardle","raw_affiliation_strings":["Independent, South Africa"],"affiliations":[{"raw_affiliation_string":"Independent, South Africa","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068503776","display_name":"Melissa Densmore","orcid":"https://orcid.org/0000-0003-1733-2653"},"institutions":[{"id":"https://openalex.org/I157614274","display_name":"University of Cape Town","ror":"https://ror.org/03p74gp79","country_code":"ZA","type":"education","lineage":["https://openalex.org/I157614274"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Melissa Densmore","raw_affiliation_strings":["University of Cape Town, South Africa"],"affiliations":[{"raw_affiliation_string":"University of Cape Town, South Africa","institution_ids":["https://openalex.org/I157614274"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061663598","display_name":"Malet\u0161abisa Molapo","orcid":"https://orcid.org/0000-0002-1638-2301"},"institutions":[{"id":"https://openalex.org/I4210162937","display_name":"IBM Research - Africa","ror":"https://ror.org/05c0m9m16","country_code":"ZA","type":"facility","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210162937"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Maletsabisa Molapo","raw_affiliation_strings":["IBM Research, South Africa"],"affiliations":[{"raw_affiliation_string":"IBM Research, South Africa","institution_ids":["https://openalex.org/I4210162937"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083567528","display_name":"Derrick Cooks","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Derrick Cooks","raw_affiliation_strings":["Spot on Consulting, South Africa"],"affiliations":[{"raw_affiliation_string":"Spot on Consulting, South Africa","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5026775199"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.2822,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.66093934,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"174","last_page":"175"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9610000252723694,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9610000252723694,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9164000153541565,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/charter","display_name":"Charter","score":0.7447565793991089},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5722452402114868},{"id":"https://openalex.org/keywords/robustness","display_name":"Robustness (evolution)","score":0.5615008473396301},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.48625195026397705},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4808255434036255},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.45459771156311035},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.35859057307243347},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.3397518992424011},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.260878324508667},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.14463332295417786},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.13607776165008545},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.08851483464241028}],"concepts":[{"id":"https://openalex.org/C2777596936","wikidata":"https://www.wikidata.org/wiki/Q727002","display_name":"Charter","level":2,"score":0.7447565793991089},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5722452402114868},{"id":"https://openalex.org/C63479239","wikidata":"https://www.wikidata.org/wiki/Q7353546","display_name":"Robustness (evolution)","level":3,"score":0.5615008473396301},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.48625195026397705},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4808255434036255},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.45459771156311035},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35859057307243347},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.3397518992424011},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.260878324508667},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14463332295417786},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.13607776165008545},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08851483464241028},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3448696.3448743","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3448696.3448743","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 3rd African Human-Computer Interaction Conference: Inclusiveness and Empowerment","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2133079869","https://openalex.org/W2269539645","https://openalex.org/W2301887030","https://openalex.org/W2808736867","https://openalex.org/W2327300226","https://openalex.org/W4243713506","https://openalex.org/W2349829537","https://openalex.org/W2393746581","https://openalex.org/W4220762673","https://openalex.org/W2549510740"],"abstract_inverted_index":{"To":[0],"increase":[1,45],"the":[2,20,35,38,46,59],"reception,":[3],"adoption":[4],"and":[5,10,48],"implementation":[6],"of":[7,37,50],"human-computer":[8],"interaction":[9],"service":[11],"design":[12],"within":[13],"Africa,":[14],"this":[15],"panel":[16,33],"hopes":[17],"to":[18,22,44],"unpack":[19],"obstacles":[21],"its":[23],"achievement":[24],"as":[25,53,55],"well":[26,54],"help":[27],"charter":[28],"a":[29],"way":[30],"forward.":[31],"This":[32],"was":[34],"initiative":[36],"South":[39],"African":[40],"Protea":[41],"SIGCHI":[42],"chapter,":[43],"robustness":[47],"operationalisation":[49],"both":[51],"areas":[52],"their":[56],"reception":[57],"with":[58],"region.":[60]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}