{"id":"https://openalex.org/W3131618283","doi":"https://doi.org/10.1145/3441000.3441042","title":"Development of a framework for UX KPIs in Industry - a case study","display_name":"Development of a framework for UX KPIs in Industry - a case study","publication_year":2020,"publication_date":"2020-12-02","ids":{"openalex":"https://openalex.org/W3131618283","doi":"https://doi.org/10.1145/3441000.3441042","mag":"3131618283"},"language":"en","primary_location":{"id":"doi:10.1145/3441000.3441042","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3441000.3441042","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"32nd Australian Conference on Human-Computer Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048451920","display_name":"Tina \u00d8vad","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Tina \u00d8vad","raw_affiliation_strings":["Preely, Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Preely, Denmark","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056199016","display_name":"Kashmiri Stec","orcid":"https://orcid.org/0000-0003-2393-1126"},"institutions":[{"id":"https://openalex.org/I4210159307","display_name":"Bang & Olufsen (Denmark)","ror":"https://ror.org/05ex5rg26","country_code":"DK","type":"company","lineage":["https://openalex.org/I4210159307"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Kashmiri Stec","raw_affiliation_strings":["Bang and Olufsen, Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bang and Olufsen, Denmark","institution_ids":["https://openalex.org/I4210159307"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024928408","display_name":"Lars Bo Larsen","orcid":"https://orcid.org/0000-0002-0509-2165"},"institutions":[{"id":"https://openalex.org/I891191580","display_name":"Aalborg University","ror":"https://ror.org/04m5j1k67","country_code":"DK","type":"education","lineage":["https://openalex.org/I891191580"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Lars Bo Larsen","raw_affiliation_strings":["Aalborg University, Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Aalborg University, Denmark","institution_ids":["https://openalex.org/I891191580"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014105189","display_name":"Lucca Julie Nellemann","orcid":null},"institutions":[{"id":"https://openalex.org/I4210091381","display_name":"William Demant Holding (Denmark)","ror":"https://ror.org/00an7pj80","country_code":"DK","type":"company","lineage":["https://openalex.org/I4210091381"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Lucca Julie Nellemann","raw_affiliation_strings":["Demant, Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Demant, Denmark","institution_ids":["https://openalex.org/I4210091381"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5012441400","display_name":"J\u0119drzej Jacek Czapla","orcid":null},"institutions":[{"id":"https://openalex.org/I891191580","display_name":"Aalborg University","ror":"https://ror.org/04m5j1k67","country_code":"DK","type":"education","lineage":["https://openalex.org/I891191580"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"J\u0119drzej Czapla","raw_affiliation_strings":["Aalborg University, Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Aalborg University, Denmark","institution_ids":["https://openalex.org/I891191580"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.1488,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.52661857,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"141","last_page":"147"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9886999726295471,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9886999726295471,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9782999753952026,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9760000109672546,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/benchmarking","display_name":"Benchmarking","score":0.9294586181640625},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6188598275184631},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5794745683670044},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5748092532157898},{"id":"https://openalex.org/keywords/performance-indicator","display_name":"Performance indicator","score":0.5674135088920593},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5019257068634033},{"id":"https://openalex.org/keywords/face","display_name":"Face (sociological concept)","score":0.4675670266151428},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3209453821182251},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.20734822750091553},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.11071926355361938}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.9294586181640625},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6188598275184631},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5794745683670044},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5748092532157898},{"id":"https://openalex.org/C135510737","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Performance indicator","level":2,"score":0.5674135088920593},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5019257068634033},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.4675670266151428},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3209453821182251},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20734822750091553},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11071926355361938},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3441000.3441042","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3441000.3441042","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"32nd Australian Conference on Human-Computer Interaction","raw_type":"proceedings-article"},{"id":"pmh:oai:pure.atira.dk:publications/8c903bf3-d74c-4a14-bf80-9d67a5b9c5af","is_oa":false,"landing_page_url":"https://vbn.aau.dk/da/publications/8c903bf3-d74c-4a14-bf80-9d67a5b9c5af","pdf_url":null,"source":{"id":"https://openalex.org/S4306401731","display_name":"VBN Forskningsportal (Aalborg Universitet)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I891191580","host_organization_name":"Aalborg University","host_organization_lineage":["https://openalex.org/I891191580"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"\u00d8vad , T , Stec , K , Larsen , L B , Nellemann , L J & Czapla , J 2021 , Development of a framework for UX KPIs in Industry - a case study . in N Ahmadpour , T Leong , B Ploderer , C Parker , S Webber , D Munoz , L Loke & M Tomitsch (eds) , OzCHI 2020 : 32nd Australian Conference on Human-Computer Interaction (HCI) . Association for Computing Machinery (ACM) , pp. 141-147 , OzCHI '20: 32nd Australian Conference on Human-Computer Interaction , Sydney , Australia , 01/12/2020 . https://doi.org/10.1145/3441000.3441042","raw_type":"contributionToPeriodical"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6100000143051147,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W95067517","https://openalex.org/W645135512","https://openalex.org/W1568657496","https://openalex.org/W2088028234","https://openalex.org/W2099473180","https://openalex.org/W2147443002","https://openalex.org/W2337625034","https://openalex.org/W2565206647","https://openalex.org/W2582743722","https://openalex.org/W2992906311","https://openalex.org/W6603229541"],"related_works":["https://openalex.org/W4251235798","https://openalex.org/W2482748152","https://openalex.org/W4386357229","https://openalex.org/W603922534","https://openalex.org/W2888599401","https://openalex.org/W4367280974","https://openalex.org/W4386356940","https://openalex.org/W2991365942","https://openalex.org/W4252572615","https://openalex.org/W2049246391"],"abstract_inverted_index":{"This":[0],"work":[1],"addresses":[2],"the":[3,11,23],"needs":[4],"companies":[5],"face":[6],"when":[7],"assessing":[8],"and":[9,35],"tracking":[10],"UX":[12],"quality":[13,27],"of":[14,26,33],"their":[15],"products,":[16],"which":[17],"is":[18,28],"necessary":[19],"to":[20],"ensure":[21],"that":[22],"desired":[24],"level":[25],"met,":[29],"clarify":[30],"potential":[31],"areas":[32],"improvement,":[34],"compare":[36],"competitor":[37],"products":[38],"via":[39],"benchmarking.":[40]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}