{"id":"https://openalex.org/W3122811336","doi":"https://doi.org/10.1145/3428757.3429137","title":"Augmentation of Local Government FAQs using Community-based Question-answering Data","display_name":"Augmentation of Local Government FAQs using Community-based Question-answering Data","publication_year":2020,"publication_date":"2020-11-30","ids":{"openalex":"https://openalex.org/W3122811336","doi":"https://doi.org/10.1145/3428757.3429137","mag":"3122811336"},"language":"en","primary_location":{"id":"doi:10.1145/3428757.3429137","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3428757.3429137","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 22nd International Conference on Information Integration and Web-based Applications & Services","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078878706","display_name":"Yohei Seki","orcid":"https://orcid.org/0000-0001-6388-1480"},"institutions":[{"id":"https://openalex.org/I146399215","display_name":"University of Tsukuba","ror":"https://ror.org/02956yf07","country_code":"JP","type":"education","lineage":["https://openalex.org/I146399215"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Yohei Seki","raw_affiliation_strings":["University of Tsukuba, Tsukuba, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tsukuba, Tsukuba, Japan","institution_ids":["https://openalex.org/I146399215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079458704","display_name":"Masaki Oguni","orcid":null},"institutions":[{"id":"https://openalex.org/I146399215","display_name":"University of Tsukuba","ror":"https://ror.org/02956yf07","country_code":"JP","type":"education","lineage":["https://openalex.org/I146399215"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Masaki Oguni","raw_affiliation_strings":["University of Tsukuba, Tsukuba, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tsukuba, Tsukuba, Japan","institution_ids":["https://openalex.org/I146399215"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082125155","display_name":"Sumio Fujita","orcid":"https://orcid.org/0000-0002-1282-386X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sumio Fujita","raw_affiliation_strings":["Yahoo Japan Corporation, Tokyo, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Yahoo Japan Corporation, Tokyo, Japan","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.115,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.42207143,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"362","last_page":"366"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/frequently-asked-questions","display_name":"Frequently asked questions","score":0.7768390774726868},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.7045511603355408},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6877700686454773},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6267392635345459},{"id":"https://openalex.org/keywords/encoder","display_name":"Encoder","score":0.6250510811805725},{"id":"https://openalex.org/keywords/local-government","display_name":"Local government","score":0.5695863366127014},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.5001282691955566},{"id":"https://openalex.org/keywords/local-community","display_name":"Local community","score":0.49072086811065674},{"id":"https://openalex.org/keywords/question-answering","display_name":"Question answering","score":0.44575783610343933},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.41356804966926575},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4129677414894104},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.39440253376960754},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.19499114155769348},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.14595583081245422},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11041191220283508},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.11018037796020508},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.07891640067100525}],"concepts":[{"id":"https://openalex.org/C3018615553","wikidata":"https://www.wikidata.org/wiki/Q189293","display_name":"Frequently asked questions","level":2,"score":0.7768390774726868},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.7045511603355408},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6877700686454773},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6267392635345459},{"id":"https://openalex.org/C118505674","wikidata":"https://www.wikidata.org/wiki/Q42586063","display_name":"Encoder","level":2,"score":0.6250510811805725},{"id":"https://openalex.org/C2778719706","wikidata":"https://www.wikidata.org/wiki/Q6501447","display_name":"Local government","level":2,"score":0.5695863366127014},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.5001282691955566},{"id":"https://openalex.org/C2779455803","wikidata":"https://www.wikidata.org/wiki/Q490933","display_name":"Local community","level":2,"score":0.49072086811065674},{"id":"https://openalex.org/C44291984","wikidata":"https://www.wikidata.org/wiki/Q1074173","display_name":"Question answering","level":2,"score":0.44575783610343933},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.41356804966926575},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4129677414894104},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.39440253376960754},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.19499114155769348},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14595583081245422},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11041191220283508},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.11018037796020508},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.07891640067100525},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3428757.3429137","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3428757.3429137","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 22nd International Conference on Information Integration and Web-based Applications & Services","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3622086010","display_name":"Automatic Evaluation of Indicators for City Services Using Citizen Sentiments in Social Media","funder_award_id":"19H04420","funder_id":"https://openalex.org/F4320334764","funder_display_name":"Japan Society for the Promotion of Science"}],"funders":[{"id":"https://openalex.org/F4320334764","display_name":"Japan Society for the Promotion of Science","ror":"https://ror.org/00hhkn466"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W165283731","https://openalex.org/W1970875273","https://openalex.org/W1975879668","https://openalex.org/W2120284981","https://openalex.org/W2164777277","https://openalex.org/W2604580630","https://openalex.org/W2791277079","https://openalex.org/W2888329843","https://openalex.org/W2892181857","https://openalex.org/W2945465473","https://openalex.org/W2948947170","https://openalex.org/W2962784628","https://openalex.org/W2963341956","https://openalex.org/W3000983017"],"related_works":["https://openalex.org/W2001939411","https://openalex.org/W380145657","https://openalex.org/W4385195624","https://openalex.org/W3115185982","https://openalex.org/W2077138927","https://openalex.org/W2495698254","https://openalex.org/W2618466436","https://openalex.org/W2182071807","https://openalex.org/W2275487041","https://openalex.org/W4390543730"],"abstract_inverted_index":{"To":[0,50],"reduce":[1],"the":[2,22,39,47,80,87,96,116,130,133,142],"cost":[3],"of":[4,34,83,119],"administrative":[5],"services,":[6],"many":[7],"local":[8,26,48,60],"governments":[9],"provide":[10],"a":[11,56,65,73,108],"frequently":[12],"asked":[13],"questions":[14,23],"(FAQ)":[15],"page":[16],"on":[17,38,46],"their":[18,29],"websites":[19],"that":[20,115],"lists":[21],"received":[24],"from":[25,100],"inhabitants":[27],"with":[28,124,138],"official":[30],"responses.":[31],"The":[32],"number":[33],"Q&A":[35,67,84],"items":[36],"posted":[37],"FAQ":[40,75,111],"page,":[41],"however,":[42],"will":[43],"vary":[44],"depending":[45],"government.":[49],"address":[51],"this":[52,105],"issue,":[53],"we":[54,94],"propose":[55,72],"method":[57],"for":[58,104,141],"augmenting":[59],"government":[61],"FAQs":[62],"by":[63,127],"using":[64,107,128],"community-based":[66],"(cQA)":[68],"service.":[69],"We":[70,113],"also":[71],"new":[74],"augmentation":[76],"task":[77],"to":[78,85],"identify":[79],"regional":[81,117],"dependence":[82,118],"achieve":[86],"goal":[88],"mentioned":[89],"above.":[90],"In":[91],"our":[92],"experiments,":[93],"fine-tuned":[95],"bidirectional":[97],"encoder":[98],"representations":[99],"transformers":[101],"(BERT)":[102],"model":[103],"task,":[106],"labeled":[109],"local-government":[110],"dataset.":[112],"found":[114],"Q&As":[120],"can":[121],"be":[122],"identified":[123],"high":[125],"accuracy":[126],"both":[129],"question":[131],"and":[132,137],"answer":[134],"as":[135],"clues":[136],"fine":[139],"tuning":[140],"deeper":[143],"layers":[144],"in":[145],"BERT.":[146]},"counts_by_year":[{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}