{"id":"https://openalex.org/W3096307225","doi":"https://doi.org/10.1145/3428502.3428544","title":"Assessment of organizational interoperability in e-Government","display_name":"Assessment of organizational interoperability in e-Government","publication_year":2020,"publication_date":"2020-09-23","ids":{"openalex":"https://openalex.org/W3096307225","doi":"https://doi.org/10.1145/3428502.3428544","mag":"3096307225"},"language":"en","primary_location":{"id":"doi:10.1145/3428502.3428544","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3428502.3428544","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068073022","display_name":"Vicky Margariti","orcid":null},"institutions":[{"id":"https://openalex.org/I32762134","display_name":"Harokopio University of Athens","ror":"https://ror.org/02k5gp281","country_code":"GR","type":"education","lineage":["https://openalex.org/I32762134"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Vicky Margariti","raw_affiliation_strings":["Harokopio University of Athens, Greece"],"affiliations":[{"raw_affiliation_string":"Harokopio University of Athens, Greece","institution_ids":["https://openalex.org/I32762134"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023717678","display_name":"Dimosthenis Anagnostopoulos","orcid":"https://orcid.org/0000-0003-0747-4252"},"institutions":[{"id":"https://openalex.org/I32762134","display_name":"Harokopio University of Athens","ror":"https://ror.org/02k5gp281","country_code":"GR","type":"education","lineage":["https://openalex.org/I32762134"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Dimosthenis Anagnostopoulos","raw_affiliation_strings":["Harokopio University of Athens, Greece"],"affiliations":[{"raw_affiliation_string":"Harokopio University of Athens, Greece","institution_ids":["https://openalex.org/I32762134"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087114111","display_name":"Anastasia Papastilianou","orcid":"https://orcid.org/0000-0003-1646-2149"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Anastasia Papastilianou","raw_affiliation_strings":["National Centre for Public Administration and Local Government Greece"],"affiliations":[{"raw_affiliation_string":"National Centre for Public Administration and Local Government Greece","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047640851","display_name":"Teta Stamati","orcid":"https://orcid.org/0000-0001-6971-3832"},"institutions":[{"id":"https://openalex.org/I200777214","display_name":"National and Kapodistrian University of Athens","ror":"https://ror.org/04gnjpq42","country_code":"GR","type":"education","lineage":["https://openalex.org/I200777214"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Teta Stamati","raw_affiliation_strings":["University of Athens, Greece"],"affiliations":[{"raw_affiliation_string":"University of Athens, Greece","institution_ids":["https://openalex.org/I200777214"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5008126798","display_name":"Sofia Angeli","orcid":"https://orcid.org/0000-0001-8623-047X"},"institutions":[{"id":"https://openalex.org/I231025917","display_name":"Hellenic Open University","ror":"https://ror.org/02kq26x23","country_code":"GR","type":"education","lineage":["https://openalex.org/I231025917"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Sofia Angeli","raw_affiliation_strings":["Hellenic Open University, Greece"],"affiliations":[{"raw_affiliation_string":"Hellenic Open University, Greece","institution_ids":["https://openalex.org/I231025917"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5068073022"],"corresponding_institution_ids":["https://openalex.org/I32762134"],"apc_list":null,"apc_paid":null,"fwci":7.5242,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.96991764,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"298","last_page":"308"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9891999959945679,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9749000072479248,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/interoperability","display_name":"Interoperability","score":0.8575780391693115},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6217178702354431},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.6035318374633789},{"id":"https://openalex.org/keywords/cross-domain-interoperability","display_name":"Cross-domain interoperability","score":0.5550861954689026},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.51756352186203},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.44105881452560425},{"id":"https://openalex.org/keywords/semantic-interoperability","display_name":"Semantic interoperability","score":0.44056493043899536},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4172128140926361},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3539895713329315},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.13713282346725464},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.08289331197738647}],"concepts":[{"id":"https://openalex.org/C20136886","wikidata":"https://www.wikidata.org/wiki/Q749647","display_name":"Interoperability","level":2,"score":0.8575780391693115},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6217178702354431},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.6035318374633789},{"id":"https://openalex.org/C26805982","wikidata":"https://www.wikidata.org/wiki/Q17008183","display_name":"Cross-domain interoperability","level":4,"score":0.5550861954689026},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.51756352186203},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.44105881452560425},{"id":"https://openalex.org/C192800085","wikidata":"https://www.wikidata.org/wiki/Q5258530","display_name":"Semantic interoperability","level":3,"score":0.44056493043899536},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4172128140926361},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3539895713329315},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.13713282346725464},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.08289331197738647},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3428502.3428544","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3428502.3428544","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.5}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W349531429","https://openalex.org/W1559046713","https://openalex.org/W1966751322","https://openalex.org/W2005860970","https://openalex.org/W2028136914","https://openalex.org/W2050566016","https://openalex.org/W2085018420","https://openalex.org/W2095364633","https://openalex.org/W2099360146","https://openalex.org/W2125806346","https://openalex.org/W2128694621","https://openalex.org/W2263439487","https://openalex.org/W2343507777","https://openalex.org/W2406252811","https://openalex.org/W2478148222","https://openalex.org/W2585206336","https://openalex.org/W2754042477"],"related_works":["https://openalex.org/W2109385585","https://openalex.org/W3209454962","https://openalex.org/W2913525168","https://openalex.org/W939442210","https://openalex.org/W2621382554","https://openalex.org/W3179006481","https://openalex.org/W2885367039","https://openalex.org/W2529808481","https://openalex.org/W3036438062","https://openalex.org/W2531681040"],"abstract_inverted_index":{"The":[0,44,140,172],"achievement":[1],"of":[2,19,46,72,90,107,124,142,151,155,186],"interoperability":[3,48,109,153],"between":[4],"public":[5,24,77,158],"administrations":[6],"across":[7],"Europe":[8],"is":[9,138,169],"considered":[10],"to":[11,33,37,69,87,115,120],"be":[12,34,176],"a":[13,143,156,162],"crucial":[14],"factor":[15],"for":[16,55,148],"the":[17,70,76,88,105,113,122,149,184,194],"delivery":[18],"efficient,":[20],"cost-effective":[21],"and":[22,31,41,64,98,112,136,146],"transparent":[23],"services.":[25],"There":[26],"are":[27],"still":[28,59],"many":[29],"challenges":[30],"limitations":[32],"faced,":[35],"due":[36,68,86],"technical,":[38],"semantic,":[39],"legal":[40],"organizational":[42,47,73,108,125,152,187],"factors.":[43],"importance":[45,106],"towards":[49],"information":[50],"integration":[51],"has":[52],"been":[53],"known":[54],"years.":[56],"Nowadays,":[57],"it":[58,190],"remains":[60],"an":[61,179],"enduring":[62],"challenge":[63],"undoubtedly":[65],"gains":[66],"momentum":[67],"complexity":[71],"aspect":[74],"as":[75,83,85,94,178],"organizations":[78],"move":[79],"toward":[80],"inter-organizational":[81],"governance":[82],"well":[84],"enforcement":[89],"new":[91,144,173],"policies":[92],"such":[93],"Once":[95],"Only":[96],"principle":[97],"Open":[99],"data.":[100],"This":[101],"paper":[102],"initially":[103],"highlights":[104],"in":[110,118,183],"e-Government":[111],"need":[114],"define":[116],"metrics":[117],"order":[119],"assess":[121],"degree":[123],"interoperability.":[126],"A":[127],"brief":[128],"literature":[129],"review":[130],"on":[131,161],"existing":[132],"assessment":[133,150,181],"tools,":[134],"frameworks":[135],"models":[137],"presented.":[139,171],"development":[141],"model":[145,164],"tool":[147],"maturity":[154],"digital":[157],"service,":[159],"based":[160],"referential":[163],"along":[165],"with":[166],"conceptual":[167],"attributes,":[168],"thoroughly":[170],"approach":[174],"can":[175],"used":[177],"independent":[180],"model/tool":[182],"area":[185],"interoperability,":[188],"while":[189],"could":[191],"furthermore":[192],"extend":[193],"IMAPS":[195],"tool.":[196]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}