{"id":"https://openalex.org/W3097594135","doi":"https://doi.org/10.1145/3428502.3428509","title":"Using chatbots and life events to provide public service information","display_name":"Using chatbots and life events to provide public service information","publication_year":2020,"publication_date":"2020-09-23","ids":{"openalex":"https://openalex.org/W3097594135","doi":"https://doi.org/10.1145/3428502.3428509","mag":"3097594135"},"language":"en","primary_location":{"id":"doi:10.1145/3428502.3428509","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3428502.3428509","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017961556","display_name":"Anestis Stamatis","orcid":null},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":true,"raw_author_name":"Anestis Stamatis","raw_affiliation_strings":["University of Macedonia Greece"],"affiliations":[{"raw_affiliation_string":"University of Macedonia Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053872557","display_name":"Alexandros Gerontas","orcid":"https://orcid.org/0000-0003-1786-9717"},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Alexandros Gerontas","raw_affiliation_strings":["University of Macedonia Greece"],"affiliations":[{"raw_affiliation_string":"University of Macedonia Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014818473","display_name":"Anastasios Dasyras","orcid":null},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Anastasios Dasyras","raw_affiliation_strings":["University of Macedonia Greece"],"affiliations":[{"raw_affiliation_string":"University of Macedonia Greece","institution_ids":["https://openalex.org/I192756129"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055442008","display_name":"Efthimios Tambouris","orcid":"https://orcid.org/0000-0001-8036-9788"},"institutions":[{"id":"https://openalex.org/I192756129","display_name":"University of Macedonia","ror":"https://ror.org/05fg6gr82","country_code":"GR","type":"education","lineage":["https://openalex.org/I192756129"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Efthimios Tambouris","raw_affiliation_strings":["University of Macedonia Greece"],"affiliations":[{"raw_affiliation_string":"University of Macedonia Greece","institution_ids":["https://openalex.org/I192756129"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5017961556"],"corresponding_institution_ids":["https://openalex.org/I192756129"],"apc_list":null,"apc_paid":null,"fwci":1.5907,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.87070525,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"54","last_page":"61"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9842000007629395,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9761000275611877,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9882410764694214},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6728886365890503},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.6050620079040527},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.5956085324287415},{"id":"https://openalex.org/keywords/architecture","display_name":"Architecture","score":0.5830593705177307},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5719358921051025},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.5442382097244263},{"id":"https://openalex.org/keywords/exploit","display_name":"Exploit","score":0.5281838178634644},{"id":"https://openalex.org/keywords/graphical-user-interface","display_name":"Graphical user interface","score":0.5050435662269592},{"id":"https://openalex.org/keywords/ontology","display_name":"Ontology","score":0.44329869747161865},{"id":"https://openalex.org/keywords/application-programming-interface","display_name":"Application programming interface","score":0.4409422278404236},{"id":"https://openalex.org/keywords/service-layer","display_name":"Service layer","score":0.4275001287460327},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3792998194694519},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.22865936160087585},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.0946391224861145},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.09144997596740723}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9882410764694214},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6728886365890503},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.6050620079040527},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.5956085324287415},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.5830593705177307},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5719358921051025},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.5442382097244263},{"id":"https://openalex.org/C165696696","wikidata":"https://www.wikidata.org/wiki/Q11287","display_name":"Exploit","level":2,"score":0.5281838178634644},{"id":"https://openalex.org/C37789001","wikidata":"https://www.wikidata.org/wiki/Q782543","display_name":"Graphical user interface","level":2,"score":0.5050435662269592},{"id":"https://openalex.org/C25810664","wikidata":"https://www.wikidata.org/wiki/Q44325","display_name":"Ontology","level":2,"score":0.44329869747161865},{"id":"https://openalex.org/C99613125","wikidata":"https://www.wikidata.org/wiki/Q165194","display_name":"Application programming interface","level":2,"score":0.4409422278404236},{"id":"https://openalex.org/C108548466","wikidata":"https://www.wikidata.org/wiki/Q7455767","display_name":"Service layer","level":3,"score":0.4275001287460327},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3792998194694519},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.22865936160087585},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0946391224861145},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.09144997596740723},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3428502.3428509","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3428502.3428509","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W1490965566","https://openalex.org/W1837665728","https://openalex.org/W2065502371","https://openalex.org/W2096302349","https://openalex.org/W2493457341","https://openalex.org/W2798302980","https://openalex.org/W2886483404","https://openalex.org/W2896640274","https://openalex.org/W2971471607","https://openalex.org/W6712655770"],"related_works":["https://openalex.org/W3180179400","https://openalex.org/W2118366689","https://openalex.org/W2154998455","https://openalex.org/W2116888309","https://openalex.org/W2039055059","https://openalex.org/W2281900275","https://openalex.org/W2268684599","https://openalex.org/W2477652530","https://openalex.org/W2381088774","https://openalex.org/W963721989"],"abstract_inverted_index":{"A":[0,35,124],"main":[1],"objective":[2],"of":[3,8,57,70,108,137],"eGovernment":[4,96],"is":[5,48,52,60,127],"the":[6,68,94,131],"provision":[7,79],"user-centric":[9],"public":[10],"services":[11],"(PS)":[12],"in":[13],"a":[14,84,100,104,145],"personalized":[15],"and":[16,31,45,73,80,120,142,150],"user-friendly":[17],"way.":[18],"Life":[19],"events":[20],"(LE)":[21],"have":[22],"been":[23],"proposed":[24,132],"as":[25],"an":[26,65],"intuitive":[27],"method":[28],"for":[29,41,67,75],"personalised":[30,43],"integrated":[32],"PS":[33,44,77],"provision.":[34],"technology":[36,72],"that":[37,88],"could":[38],"be":[39],"employed":[40],"providing":[42],"LE":[46,74,90],"information":[47,78,91],"chatbots,":[49],"which":[50],"however":[51],"currently":[53],"unexploited.":[54],"The":[55],"aim":[56],"this":[58,138],"paper":[59],"twofold:":[61],"(a)":[62],"to":[63,82],"present":[64],"architecture":[66,106],"integration":[69],"chatbot":[71,86,115,125],"better":[76],"(b)":[81],"implement":[83],"proof-of-concept":[85],"prototype":[87],"exploits":[89],"available":[92],"at":[93],"Greek":[95],"portal":[97],"ERMIS.":[98],"As":[99],"result,":[101],"we":[102],"propose":[103],"layered":[105],"consisting":[107],"four":[109],"layers,":[110],"namely":[111],"graphical":[112],"user":[113],"interface,":[114],"engine,":[116],"application":[117],"programming":[118],"interface":[119],"linked":[121],"data":[122],"repositories.":[123],"pilot":[126,139],"implemented":[128],"based":[129,147],"on":[130],"architecture.":[133],"Two":[134],"usage":[135],"scenarios":[136],"are":[140,152],"demonstrated":[141],"evaluated":[143],"using":[144],"TAM":[146],"questionnaire.":[148],"Benefits":[149],"challenges":[151],"also":[153],"discussed.":[154]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
