{"id":"https://openalex.org/W3083370427","doi":"https://doi.org/10.1145/3411840","title":"What If Conversational Agents Became Invisible?","display_name":"What If Conversational Agents Became Invisible?","publication_year":2020,"publication_date":"2020-09-04","ids":{"openalex":"https://openalex.org/W3083370427","doi":"https://doi.org/10.1145/3411840","mag":"3083370427"},"language":"en","primary_location":{"id":"doi:10.1145/3411840","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3411840","pdf_url":null,"source":{"id":"https://openalex.org/S4210219751","display_name":"Proceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies","issn_l":"2474-9567","issn":["2474-9567"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008639484","display_name":"Sunok Lee","orcid":"https://orcid.org/0000-0002-8518-7315"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Sunok Lee","raw_affiliation_strings":["Department of Industrial Design, KAIST, Republic of Korea, Daejeon, Republic of Korea"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Design, KAIST, Republic of Korea, Daejeon, Republic of Korea","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057184844","display_name":"Minji Cho","orcid":null},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Minji Cho","raw_affiliation_strings":["Department of Industrial Design, KAIST, Republic of Korea, Daejeon, Republic of Korea"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Design, KAIST, Republic of Korea, Daejeon, Republic of Korea","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101475291","display_name":"Sangsu Lee","orcid":"https://orcid.org/0000-0002-3348-3163"},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Sangsu Lee","raw_affiliation_strings":["Department of Industrial Design, KAIST, Republic of Korea, Daejeon, Republic of Korea"],"affiliations":[{"raw_affiliation_string":"Department of Industrial Design, KAIST, Republic of Korea, Daejeon, Republic of Korea","institution_ids":["https://openalex.org/I157485424"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5008639484"],"corresponding_institution_ids":["https://openalex.org/I157485424"],"apc_list":null,"apc_paid":null,"fwci":1.3256,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.84917,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"4","issue":"3","first_page":"1","last_page":"24"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.8232601881027222},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6678894758224487},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5771753787994385},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.498823881149292},{"id":"https://openalex.org/keywords/feature","display_name":"Feature (linguistics)","score":0.4947440028190613},{"id":"https://openalex.org/keywords/mental-model","display_name":"Mental model","score":0.44146183133125305},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.38556331396102905},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.1649426519870758},{"id":"https://openalex.org/keywords/cognitive-science","display_name":"Cognitive science","score":0.1529325246810913},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.11296388506889343}],"concepts":[{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.8232601881027222},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6678894758224487},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5771753787994385},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.498823881149292},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.4947440028190613},{"id":"https://openalex.org/C2982912361","wikidata":"https://www.wikidata.org/wiki/Q1851867","display_name":"Mental model","level":2,"score":0.44146183133125305},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.38556331396102905},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1649426519870758},{"id":"https://openalex.org/C188147891","wikidata":"https://www.wikidata.org/wiki/Q147638","display_name":"Cognitive science","level":1,"score":0.1529325246810913},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.11296388506889343},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3411840","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3411840","pdf_url":null,"source":{"id":"https://openalex.org/S4210219751","display_name":"Proceedings of the ACM on Interactive Mobile Wearable and Ubiquitous Technologies","issn_l":"2474-9567","issn":["2474-9567"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","score":0.5699999928474426,"id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W582628586","https://openalex.org/W645791822","https://openalex.org/W1964951887","https://openalex.org/W1985371810","https://openalex.org/W2023406890","https://openalex.org/W2042295811","https://openalex.org/W2043853407","https://openalex.org/W2083514219","https://openalex.org/W2103865647","https://openalex.org/W2153074717","https://openalex.org/W2155456580","https://openalex.org/W2405187948","https://openalex.org/W2514025902","https://openalex.org/W2611961900","https://openalex.org/W2654569425","https://openalex.org/W2751379218","https://openalex.org/W2787712888","https://openalex.org/W2796265406","https://openalex.org/W2808512042","https://openalex.org/W2899225656","https://openalex.org/W2941327948","https://openalex.org/W2942109448","https://openalex.org/W2942177402","https://openalex.org/W2943686508","https://openalex.org/W2943791821","https://openalex.org/W2950546661","https://openalex.org/W2951846435","https://openalex.org/W2953163902","https://openalex.org/W3012272918","https://openalex.org/W3029463573","https://openalex.org/W3030252691","https://openalex.org/W3030624795","https://openalex.org/W3031942796","https://openalex.org/W3109343085","https://openalex.org/W4242511075","https://openalex.org/W6739736577"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2133515697","https://openalex.org/W2011403129","https://openalex.org/W2327857945","https://openalex.org/W4318769188","https://openalex.org/W2104700403","https://openalex.org/W2018160926","https://openalex.org/W4281681791","https://openalex.org/W3014662300"],"abstract_inverted_index":{"The":[0],"popularity":[1],"of":[2,9,20,32,50,55,140],"conversational":[3],"agents":[4,42],"(CAs)":[5],"in":[6,76,94],"the":[7,30,53,73,122,138,157],"form":[8],"AI":[10,33,96],"speakers":[11,34],"that":[12,29,40,71,146],"support":[13,46],"ubiquitous":[14],"smart":[15,47,77],"homes":[16],"has":[17,63],"increased":[18],"because":[19],"their":[21],"seamless":[22],"interaction.":[23],"However,":[24],"recent":[25],"studies":[26],"have":[27],"revealed":[28],"use":[31],"decreases":[35],"over":[36],"time,":[37],"which":[38],"shows":[39],"current":[41],"do":[43],"not":[44],"fully":[45],"homes.":[48],"Because":[49],"this":[51],"problem,":[52],"possibility":[54],"unobtrusive,":[56],"invisible":[57,88,119],"intelligence":[58],"without":[59],"a":[60,100,141,147],"physical":[61,114,142,148],"device":[62],"been":[64],"suggested.":[65],"To":[66],"explore":[67],"CA":[68],"design":[69],"direction":[70],"enhances":[72],"user":[74],"experience":[75],"homes,":[78],"we":[79,127],"aimed":[80],"to":[81,103],"understand":[82],"each":[83],"feature":[84],"by":[85],"comparing":[86],"an":[87],"agent":[89],"with":[90,111],"visible":[91,117],"ones":[92],"embedded":[93],"stand-alone":[95],"speakers.":[97],"We":[98,144],"conducted":[99],"drawing":[101],"study":[102],"examine":[104],"users'":[105,130,151],"mental":[106,131],"models":[107,132],"formed":[108],"through":[109],"communicating":[110],"two":[112],"different":[113],"entities":[115],"(i.e.,":[116],"and":[118,125,133,154],"CAs).":[120],"From":[121],"drawings,":[123],"interviews,":[124],"surveys,":[126],"identified":[128],"how":[129],"interactions":[134,155],"differed":[135],"depending":[136],"on":[137],"presence":[139],"entity.":[143],"found":[145],"entity":[149],"affected":[150],"perceptions,":[152],"expectations,":[153],"toward":[156],"agent.":[158]},"counts_by_year":[{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":4}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
