{"id":"https://openalex.org/W3163457416","doi":"https://doi.org/10.1145/3411764.3445650","title":"Trust in Collaborative Automation in High Stakes Software Engineering Work: A Case Study at NASA","display_name":"Trust in Collaborative Automation in High Stakes Software Engineering Work: A Case Study at NASA","publication_year":2021,"publication_date":"2021-05-06","ids":{"openalex":"https://openalex.org/W3163457416","doi":"https://doi.org/10.1145/3411764.3445650","mag":"3163457416"},"language":"en","primary_location":{"id":"doi:10.1145/3411764.3445650","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3411764.3445650","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3411764.3445650","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3411764.3445650","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058174921","display_name":"David Gray Widder","orcid":"https://orcid.org/0000-0002-6912-8067"},"institutions":[{"id":"https://openalex.org/I74973139","display_name":"Carnegie Mellon University","ror":"https://ror.org/05x2bcf33","country_code":"US","type":"education","lineage":["https://openalex.org/I74973139"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David Gray Widder","raw_affiliation_strings":["Carnegie Mellon University, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Carnegie Mellon University, United States","institution_ids":["https://openalex.org/I74973139"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089412314","display_name":"Laura Dabbish","orcid":"https://orcid.org/0000-0001-9489-4188"},"institutions":[{"id":"https://openalex.org/I74973139","display_name":"Carnegie Mellon University","ror":"https://ror.org/05x2bcf33","country_code":"US","type":"education","lineage":["https://openalex.org/I74973139"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Laura Dabbish","raw_affiliation_strings":["Human-Computer Interaction Institute Carnegie Mellon University, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Human-Computer Interaction Institute Carnegie Mellon University, United States","institution_ids":["https://openalex.org/I74973139"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056032814","display_name":"James D. Herbsleb","orcid":"https://orcid.org/0000-0002-7159-7524"},"institutions":[{"id":"https://openalex.org/I74973139","display_name":"Carnegie Mellon University","ror":"https://ror.org/05x2bcf33","country_code":"US","type":"education","lineage":["https://openalex.org/I74973139"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"James D. Herbsleb","raw_affiliation_strings":["Carnegie Mellon University, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Carnegie Mellon University, United States","institution_ids":["https://openalex.org/I74973139"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048958611","display_name":"Alexandra Holloway","orcid":null},"institutions":[{"id":"https://openalex.org/I1334627681","display_name":"Jet Propulsion Laboratory","ror":"https://ror.org/027k65916","country_code":"US","type":"facility","lineage":["https://openalex.org/I122411786","https://openalex.org/I1334627681","https://openalex.org/I4210124779"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Alexandra Holloway","raw_affiliation_strings":["Jet Propulsion Laboratory, California Institute of Technology, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jet Propulsion Laboratory, California Institute of Technology, United States","institution_ids":["https://openalex.org/I1334627681"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007603754","display_name":"Scott Davidoff","orcid":"https://orcid.org/0000-0002-4417-7268"},"institutions":[{"id":"https://openalex.org/I1334627681","display_name":"Jet Propulsion Laboratory","ror":"https://ror.org/027k65916","country_code":"US","type":"facility","lineage":["https://openalex.org/I122411786","https://openalex.org/I1334627681","https://openalex.org/I4210124779"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Scott Davidoff","raw_affiliation_strings":["Jet Propulsion Laboratory, California Institute of Technology, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jet Propulsion Laboratory, California Institute of Technology, United States","institution_ids":["https://openalex.org/I1334627681"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.3967,"has_fulltext":true,"cited_by_count":17,"citation_normalized_percentile":{"value":0.88120624,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"13"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9915000200271606,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5321108102798462},{"id":"https://openalex.org/keywords/social-software-engineering","display_name":"Social software engineering","score":0.5187897086143494},{"id":"https://openalex.org/keywords/situated","display_name":"Situated","score":0.5028201937675476},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.4948989748954773},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.4862867295742035},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.45366978645324707},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.4315448999404907},{"id":"https://openalex.org/keywords/autonomy","display_name":"Autonomy","score":0.4196716547012329},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.3829735815525055},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32929420471191406},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.32750004529953003},{"id":"https://openalex.org/keywords/software-construction","display_name":"Software construction","score":0.31819212436676025},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3157230019569397},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.17783987522125244},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.12399166822433472}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5321108102798462},{"id":"https://openalex.org/C182500959","wikidata":"https://www.wikidata.org/wiki/Q7551380","display_name":"Social software engineering","level":5,"score":0.5187897086143494},{"id":"https://openalex.org/C132829578","wikidata":"https://www.wikidata.org/wiki/Q581151","display_name":"Situated","level":2,"score":0.5028201937675476},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.4948989748954773},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.4862867295742035},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.45366978645324707},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.4315448999404907},{"id":"https://openalex.org/C65414064","wikidata":"https://www.wikidata.org/wiki/Q484105","display_name":"Autonomy","level":2,"score":0.4196716547012329},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.3829735815525055},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32929420471191406},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.32750004529953003},{"id":"https://openalex.org/C186846655","wikidata":"https://www.wikidata.org/wiki/Q3398377","display_name":"Software construction","level":4,"score":0.31819212436676025},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3157230019569397},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.17783987522125244},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.12399166822433472},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3411764.3445650","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3411764.3445650","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3411764.3445650","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3411764.3445650","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3411764.3445650","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3411764.3445650","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G2676722403","display_name":null,"funder_award_id":"80NM0018D0004","funder_id":"https://openalex.org/F4320332375","funder_display_name":"Jet Propulsion Laboratory"},{"id":"https://openalex.org/G3648211085","display_name":null,"funder_award_id":"80NM0018D0004","funder_id":"https://openalex.org/F4320306101","funder_display_name":"National Aeronautics and Space Administration"},{"id":"https://openalex.org/G7336105542","display_name":null,"funder_award_id":"80NM0018D0004","funder_id":"https://openalex.org/F4320309398","funder_display_name":"California Institute of Technology"}],"funders":[{"id":"https://openalex.org/F4320306101","display_name":"National Aeronautics and Space Administration","ror":"https://ror.org/027ka1x80"},{"id":"https://openalex.org/F4320309398","display_name":"California Institute of Technology","ror":"https://ror.org/05dxps055"},{"id":"https://openalex.org/F4320332375","display_name":"Jet Propulsion Laboratory","ror":"https://ror.org/027k65916"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3163457416.pdf","grobid_xml":"https://content.openalex.org/works/W3163457416.grobid-xml"},"referenced_works_count":68,"referenced_works":["https://openalex.org/W1368350","https://openalex.org/W602710656","https://openalex.org/W824092051","https://openalex.org/W1512366833","https://openalex.org/W1564363189","https://openalex.org/W1596984000","https://openalex.org/W1966769823","https://openalex.org/W1967147317","https://openalex.org/W1974655094","https://openalex.org/W1979344564","https://openalex.org/W1993904780","https://openalex.org/W1995514296","https://openalex.org/W1996728935","https://openalex.org/W1999673860","https://openalex.org/W1999851503","https://openalex.org/W2000254368","https://openalex.org/W2003850833","https://openalex.org/W2006870009","https://openalex.org/W2010158189","https://openalex.org/W2016289761","https://openalex.org/W2016364797","https://openalex.org/W2017085231","https://openalex.org/W2019585945","https://openalex.org/W2044181400","https://openalex.org/W2057366964","https://openalex.org/W2059379647","https://openalex.org/W2074903381","https://openalex.org/W2078393527","https://openalex.org/W2096329812","https://openalex.org/W2106735660","https://openalex.org/W2110171129","https://openalex.org/W2113157806","https://openalex.org/W2121984483","https://openalex.org/W2126533186","https://openalex.org/W2135907989","https://openalex.org/W2143074722","https://openalex.org/W2145373440","https://openalex.org/W2157922094","https://openalex.org/W2165280976","https://openalex.org/W2301050748","https://openalex.org/W2344158095","https://openalex.org/W2380271241","https://openalex.org/W2403343111","https://openalex.org/W2470712504","https://openalex.org/W2514084604","https://openalex.org/W2580929216","https://openalex.org/W2786004891","https://openalex.org/W2786242872","https://openalex.org/W2796133875","https://openalex.org/W2796410451","https://openalex.org/W2898676909","https://openalex.org/W2905931456","https://openalex.org/W2925515791","https://openalex.org/W2940680165","https://openalex.org/W2954112064","https://openalex.org/W2966985943","https://openalex.org/W2990460995","https://openalex.org/W2990518706","https://openalex.org/W2994181367","https://openalex.org/W3099361686","https://openalex.org/W3100046612","https://openalex.org/W4230208970","https://openalex.org/W4233410239","https://openalex.org/W4243342770","https://openalex.org/W4245021490","https://openalex.org/W4288359825","https://openalex.org/W4296978576","https://openalex.org/W4388138358"],"related_works":["https://openalex.org/W246089850","https://openalex.org/W2520111506","https://openalex.org/W4312927049","https://openalex.org/W2757929269","https://openalex.org/W39186842","https://openalex.org/W2183585111","https://openalex.org/W2032832792","https://openalex.org/W2167467693","https://openalex.org/W2562660387","https://openalex.org/W4254637097"],"abstract_inverted_index":{"The":[0],"amount":[1],"of":[2,57,64,142,156],"autonomy":[3],"in":[4,23,28,35,46,91,97,131,152],"software":[5,20,74,94,157],"engineering":[6,95,158],"tools":[7,48],"is":[8],"increasing":[9],"as":[10,125],"developers":[11],"build":[12],"increasingly":[13],"complex":[14],"systems.":[15],"We":[16,53,87],"study":[17,63],"factors":[18],"influencing":[19],"engineers\u2019":[21],"trust":[22,45,90,124,151],"an":[24,68,92],"autonomous":[25,47,69,93,153],"tool":[26,70,96],"situated":[27],"a":[29,58,126],"high":[30,84,163],"stakes":[31,85,164],"workplace,":[32],"because":[33],"research":[34],"other":[36,146],"contexts":[37],"shows":[38],"that":[39,89],"too":[40,43],"much":[41],"or":[42],"little":[44],"can":[49],"have":[50],"negative":[51],"consequences.":[52],"present":[54],"the":[55,76,106,114,128,135],"results":[56,147],"ten":[59],"week":[60],"ethnographic":[61],"case":[62],"engineers":[65],"collaborating":[66],"with":[67,134,166],"to":[71,82,122],"write":[72],"control":[73],"at":[75],"National":[77],"Aeronautics":[78],"and":[79,113,138,145,160],"Space":[80],"Administration":[81],"support":[83],"missions.":[86],"find":[88],"this":[98,143],"setting":[99],"was":[100],"influenced":[101],"by":[102],"four":[103],"main":[104],"factors:":[105],"tool\u2019s":[107],"transparency,":[108],"usability,":[109],"its":[110],"social":[111],"context,":[112],"organization\u2019s":[115],"associated":[116],"processes.":[117],"Our":[118],"observations":[119],"lead":[120],"us":[121],"frame":[123],"quality":[127],"operator":[129],"places":[130],"their":[132],"collaboration":[133],"automated":[136],"system,":[137],"we":[139],"outline":[140],"implications":[141],"framing":[144],"for":[148],"researchers":[149],"studying":[150],"systems,":[154],"designers":[155],"tools,":[159],"organizations":[161],"conducting":[162],"work":[165],"these":[167],"tools.":[168]},"counts_by_year":[{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
