{"id":"https://openalex.org/W3161431768","doi":"https://doi.org/10.1145/3411764.3445446","title":"Effects of Support-Seekers\u2019 Community Knowledge on Their Expressed Satisfaction with the Received Comments in Mental Health Communities","display_name":"Effects of Support-Seekers\u2019 Community Knowledge on Their Expressed Satisfaction with the Received Comments in Mental Health Communities","publication_year":2021,"publication_date":"2021-05-06","ids":{"openalex":"https://openalex.org/W3161431768","doi":"https://doi.org/10.1145/3411764.3445446","mag":"3161431768"},"language":"en","primary_location":{"id":"doi:10.1145/3411764.3445446","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3411764.3445446","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://repository.ust.hk/ir/bitstream/1783.1-109738/1/109738-1.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5081718999","display_name":"Zhenhui Peng","orcid":"https://orcid.org/0000-0002-5700-3136"},"institutions":[{"id":"https://openalex.org/I200769079","display_name":"Hong Kong University of Science and Technology","ror":"https://ror.org/00q4vv597","country_code":"HK","type":"education","lineage":["https://openalex.org/I200769079"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Zhenhui Peng","raw_affiliation_strings":["Hong Kong University of Science and Technology, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hong Kong University of Science and Technology, China","institution_ids":["https://openalex.org/I200769079"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019663384","display_name":"Shuai Ma","orcid":"https://orcid.org/0000-0002-7658-292X"},"institutions":[{"id":"https://openalex.org/I200769079","display_name":"Hong Kong University of Science and Technology","ror":"https://ror.org/00q4vv597","country_code":"HK","type":"education","lineage":["https://openalex.org/I200769079"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Xiaojuan Ma","raw_affiliation_strings":["Hong Kong University of Science and Technology, Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hong Kong University of Science and Technology, Hong Kong","institution_ids":["https://openalex.org/I200769079"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089413311","display_name":"Diyi Yang","orcid":"https://orcid.org/0000-0003-1220-3983"},"institutions":[{"id":"https://openalex.org/I130701444","display_name":"Georgia Institute of Technology","ror":"https://ror.org/01zkghx44","country_code":"US","type":"education","lineage":["https://openalex.org/I130701444"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Diyi Yang","raw_affiliation_strings":["School of Interactive Computing Georgia Institute of Technology, United States"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Interactive Computing Georgia Institute of Technology, United States","institution_ids":["https://openalex.org/I130701444"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046534394","display_name":"Ka Wing Tsang","orcid":"https://orcid.org/0000-0003-0182-3255"},"institutions":[{"id":"https://openalex.org/I200769079","display_name":"Hong Kong University of Science and Technology","ror":"https://ror.org/00q4vv597","country_code":"HK","type":"education","lineage":["https://openalex.org/I200769079"]},{"id":"https://openalex.org/I889458895","display_name":"University of Hong Kong","ror":"https://ror.org/02zhqgq86","country_code":"HK","type":"education","lineage":["https://openalex.org/I889458895"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Ka Wing Tsang","raw_affiliation_strings":["School of Engineering The Hong Kong University of Science and Technology, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Engineering The Hong Kong University of Science and Technology, China","institution_ids":["https://openalex.org/I200769079","https://openalex.org/I889458895"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039548811","display_name":"Qingyu Guo","orcid":"https://orcid.org/0000-0002-8509-3933"},"institutions":[{"id":"https://openalex.org/I200769079","display_name":"Hong Kong University of Science and Technology","ror":"https://ror.org/00q4vv597","country_code":"HK","type":"education","lineage":["https://openalex.org/I200769079"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Qingyu Guo","raw_affiliation_strings":["Hong Kong University of Science and Technology, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Hong Kong University of Science and Technology, China","institution_ids":["https://openalex.org/I200769079"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":27,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"12"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.973800003528595,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9539999961853027,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/seekers","display_name":"Seekers","score":0.946674108505249},{"id":"https://openalex.org/keywords/contentment","display_name":"Contentment","score":0.6963030695915222},{"id":"https://openalex.org/keywords/mental-health","display_name":"Mental health","score":0.5646733641624451},{"id":"https://openalex.org/keywords/matching","display_name":"Matching (statistics)","score":0.5253586173057556},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5009396076202393},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3666382431983948},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.1807011365890503},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.14299944043159485}],"concepts":[{"id":"https://openalex.org/C2776493517","wikidata":"https://www.wikidata.org/wiki/Q1479542","display_name":"Seekers","level":2,"score":0.946674108505249},{"id":"https://openalex.org/C2776243918","wikidata":"https://www.wikidata.org/wiki/Q352126","display_name":"Contentment","level":2,"score":0.6963030695915222},{"id":"https://openalex.org/C134362201","wikidata":"https://www.wikidata.org/wiki/Q317309","display_name":"Mental health","level":2,"score":0.5646733641624451},{"id":"https://openalex.org/C165064840","wikidata":"https://www.wikidata.org/wiki/Q1321061","display_name":"Matching (statistics)","level":2,"score":0.5253586173057556},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5009396076202393},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3666382431983948},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.1807011365890503},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.14299944043159485},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3411764.3445446","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3411764.3445446","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:repository.ust.hk:1783.1-109738","is_oa":true,"landing_page_url":"http://repository.ust.hk/ir/Record/1783.1-109738","pdf_url":"http://repository.ust.hk/ir/bitstream/1783.1-109738/1/109738-1.pdf","source":{"id":"https://openalex.org/S4306401796","display_name":"Rare & Special e-Zone (The Hong Kong University of Science and Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I200769079","host_organization_name":"Hong Kong University of Science and Technology","host_organization_lineage":["https://openalex.org/I200769079"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"},{"id":"pmh:oai:repository.hkust.edu.hk:1783.1-109738","is_oa":false,"landing_page_url":"http://www.scopus.com/record/display.url?eid=2-s2.0-85106725816&origin=inward","pdf_url":null,"source":{"id":"https://openalex.org/S4306401796","display_name":"Rare & Special e-Zone (The Hong Kong University of Science and Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I200769079","host_organization_name":"Hong Kong University of Science and Technology","host_organization_lineage":["https://openalex.org/I200769079"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"}],"best_oa_location":{"id":"pmh:oai:repository.ust.hk:1783.1-109738","is_oa":true,"landing_page_url":"http://repository.ust.hk/ir/Record/1783.1-109738","pdf_url":"http://repository.ust.hk/ir/bitstream/1783.1-109738/1/109738-1.pdf","source":{"id":"https://openalex.org/S4306401796","display_name":"Rare & Special e-Zone (The Hong Kong University of Science and Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I200769079","host_organization_name":"Hong Kong University of Science and Technology","host_organization_lineage":["https://openalex.org/I200769079"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W3161431768.pdf"},"referenced_works_count":79,"referenced_works":["https://openalex.org/W1867547390","https://openalex.org/W1969052573","https://openalex.org/W1982487742","https://openalex.org/W1989050951","https://openalex.org/W1989140318","https://openalex.org/W1991208598","https://openalex.org/W2016569561","https://openalex.org/W2023001671","https://openalex.org/W2023136091","https://openalex.org/W2045496034","https://openalex.org/W2060907561","https://openalex.org/W2063974176","https://openalex.org/W2068206958","https://openalex.org/W2087198683","https://openalex.org/W2094553285","https://openalex.org/W2106069978","https://openalex.org/W2106212012","https://openalex.org/W2107617465","https://openalex.org/W2110426501","https://openalex.org/W2119797455","https://openalex.org/W2123628668","https://openalex.org/W2125740856","https://openalex.org/W2130602313","https://openalex.org/W2135498674","https://openalex.org/W2140910804","https://openalex.org/W2152159779","https://openalex.org/W2159035740","https://openalex.org/W2167299310","https://openalex.org/W2169123492","https://openalex.org/W2290683883","https://openalex.org/W2291972323","https://openalex.org/W2292070666","https://openalex.org/W2292462824","https://openalex.org/W2315849398","https://openalex.org/W2399480376","https://openalex.org/W2405042511","https://openalex.org/W2547084175","https://openalex.org/W2588050621","https://openalex.org/W2588847508","https://openalex.org/W2588888822","https://openalex.org/W2603861002","https://openalex.org/W2610548719","https://openalex.org/W2611167769","https://openalex.org/W2757655375","https://openalex.org/W2772743714","https://openalex.org/W2775336929","https://openalex.org/W2793601628","https://openalex.org/W2795668206","https://openalex.org/W2795743556","https://openalex.org/W2796361000","https://openalex.org/W2804494603","https://openalex.org/W2891104294","https://openalex.org/W2894631352","https://openalex.org/W2899446783","https://openalex.org/W2905378509","https://openalex.org/W2925141363","https://openalex.org/W2940648399","https://openalex.org/W2941152297","https://openalex.org/W2941456504","https://openalex.org/W2941513909","https://openalex.org/W2941540847","https://openalex.org/W2941601021","https://openalex.org/W2941915841","https://openalex.org/W2942199679","https://openalex.org/W2977809306","https://openalex.org/W2984485371","https://openalex.org/W2988207158","https://openalex.org/W3015278215","https://openalex.org/W3019793035","https://openalex.org/W3026768119","https://openalex.org/W3029595001","https://openalex.org/W3029662682","https://openalex.org/W3029922759","https://openalex.org/W3031532441","https://openalex.org/W3031640004","https://openalex.org/W3049104485","https://openalex.org/W3104806062","https://openalex.org/W4231533450","https://openalex.org/W4301866639"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2351102927","https://openalex.org/W2146683837","https://openalex.org/W3142257907","https://openalex.org/W2890038060","https://openalex.org/W1489263010","https://openalex.org/W2765316354","https://openalex.org/W3149572812","https://openalex.org/W3124838578","https://openalex.org/W1500637420"],"abstract_inverted_index":{"Online":[0],"mental":[1,11],"health":[2],"communities":[3],"(OMHCs)":[4],"are":[5],"prominent":[6],"resources":[7],"for":[8,141],"improving":[9],"people\u2019s":[10],"wellbeing.":[12],"An":[13],"immediate":[14],"cue":[15],"of":[16,61,133],"such":[17],"improvement":[18],"is":[19,80],"support-seekers\u2019":[20,66],"satisfaction":[21,62,79,117,131],"expressed":[22,78],"in":[23,50,64,90],"their":[24,40,83,134,147],"replies":[25,67],"to":[26,68,105,110,143],"the":[27,31,59,65,69,106],"received":[28,70,88,107],"comments.":[29,71,108],"However,":[30],"comments":[32],"that":[33,51,95,125],"seekers":[34],"find":[35],"satisfying":[36],"may":[37],"change":[38],"with":[39,97],"community":[41,84,135,148],"knowledge,":[42,85],"e.g.,":[43],"measured":[44],"by":[45,82],"tenure":[46],"and":[47,87],"posting":[48,99],"experience":[49,100],"community.":[52],"In":[53],"this":[54],"paper,":[55],"we":[56,73],"first":[57],"model":[58],"amount":[60],"conveyed":[63],"Then":[72],"quantitatively":[74],"examine":[75],"how":[76],"seekers\u2019":[77,130],"affected":[81],"sought":[86],"support":[89,126],"an":[91],"OMHC.":[92],"Results":[93],"show":[94],"support-seekers":[96,145],"more":[98],"generally":[101],"display":[102],"less":[103,116],"contentment":[104],"Compared":[109],"newcomers,":[111],"higher":[112],"tenured":[113],"members":[114],"express":[115],"when":[118],"receiving":[119],"informational":[120],"support.":[121],"We":[122],"also":[123],"found":[124],"matching":[127],"positively":[128],"predicts":[129],"regardless":[132],"knowledge.":[136,149],"Our":[137],"findings":[138],"have":[139],"implications":[140],"OMHCs":[142],"satisfy":[144],"through":[146]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":6}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}