{"id":"https://openalex.org/W3094056363","doi":"https://doi.org/10.1145/3411564.3411647","title":"Creating an Academic Conversational Agent for Dynamic\u00a0Information\u00a0Retrieval","display_name":"Creating an Academic Conversational Agent for Dynamic\u00a0Information\u00a0Retrieval","publication_year":2020,"publication_date":"2020-10-21","ids":{"openalex":"https://openalex.org/W3094056363","doi":"https://doi.org/10.1145/3411564.3411647","mag":"3094056363"},"language":"en","primary_location":{"id":"doi:10.1145/3411564.3411647","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3411564.3411647","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"XVI Brazilian Symposium on Information Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075909904","display_name":"Jo\u00e3o Augusto da Cruz","orcid":null},"institutions":[{"id":"https://openalex.org/I166595947","display_name":"Federal University of S\u00e3o Jo\u00e3o del-Rei","ror":"https://ror.org/03vrj4p82","country_code":"BR","type":"education","lineage":["https://openalex.org/I166595947"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Jo\u00e3o Augusto da Cruz","raw_affiliation_strings":["Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil","institution_ids":["https://openalex.org/I166595947"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043902137","display_name":"Millas Nasser","orcid":null},"institutions":[{"id":"https://openalex.org/I166595947","display_name":"Federal University of S\u00e3o Jo\u00e3o del-Rei","ror":"https://ror.org/03vrj4p82","country_code":"BR","type":"education","lineage":["https://openalex.org/I166595947"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Millas Nasser","raw_affiliation_strings":["Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil","institution_ids":["https://openalex.org/I166595947"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111325459","display_name":"Elisa Tuler","orcid":null},"institutions":[{"id":"https://openalex.org/I166595947","display_name":"Federal University of S\u00e3o Jo\u00e3o del-Rei","ror":"https://ror.org/03vrj4p82","country_code":"BR","type":"education","lineage":["https://openalex.org/I166595947"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Elisa Tuler","raw_affiliation_strings":["Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil","institution_ids":["https://openalex.org/I166595947"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037191631","display_name":"D\u00e1rlinton Barbosa Feres Carvalho","orcid":"https://orcid.org/0000-0003-3844-0178"},"institutions":[{"id":"https://openalex.org/I166595947","display_name":"Federal University of S\u00e3o Jo\u00e3o del-Rei","ror":"https://ror.org/03vrj4p82","country_code":"BR","type":"education","lineage":["https://openalex.org/I166595947"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"D\u00e1rlinton Carvalho","raw_affiliation_strings":["Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil","institution_ids":["https://openalex.org/I166595947"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087565388","display_name":"Leonardo Rocha","orcid":"https://orcid.org/0000-0002-4913-4902"},"institutions":[{"id":"https://openalex.org/I166595947","display_name":"Federal University of S\u00e3o Jo\u00e3o del-Rei","ror":"https://ror.org/03vrj4p82","country_code":"BR","type":"education","lineage":["https://openalex.org/I166595947"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Leonardo Rocha","raw_affiliation_strings":["Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil","institution_ids":["https://openalex.org/I166595947"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010224873","display_name":"Matheus Carvalho Viana","orcid":null},"institutions":[{"id":"https://openalex.org/I166595947","display_name":"Federal University of S\u00e3o Jo\u00e3o del-Rei","ror":"https://ror.org/03vrj4p82","country_code":"BR","type":"education","lineage":["https://openalex.org/I166595947"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Matheus Viana","raw_affiliation_strings":["Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidade Federal de S\u00e3o Jo\u00e3o del-Rei, Brazil","institution_ids":["https://openalex.org/I166595947"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I166595947"],"apc_list":null,"apc_paid":null,"fwci":0.115,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.381508,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8593689799308777},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8100171685218811},{"id":"https://openalex.org/keywords/legislation","display_name":"Legislation","score":0.5034865736961365},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4815676212310791},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.45724228024482727},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3962032198905945},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.37840479612350464}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8593689799308777},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8100171685218811},{"id":"https://openalex.org/C2777351106","wikidata":"https://www.wikidata.org/wiki/Q49371","display_name":"Legislation","level":2,"score":0.5034865736961365},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4815676212310791},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.45724228024482727},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3962032198905945},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.37840479612350464},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3411564.3411647","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3411564.3411647","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"XVI Brazilian Symposium on Information Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6399999856948853,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W1574901103","https://openalex.org/W2018996117","https://openalex.org/W2045812729","https://openalex.org/W2054156261","https://openalex.org/W2229941360","https://openalex.org/W2772103329","https://openalex.org/W2888047309","https://openalex.org/W3000642371","https://openalex.org/W3002355578","https://openalex.org/W4236521339","https://openalex.org/W4252076394","https://openalex.org/W6759325025"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"The":[0],"popularization":[1],"and":[2,20,38,85,92,130,135],"evolution":[3],"of":[4,46],"online":[5],"conversational":[6,56,73,113],"agents,":[7],"also":[8],"known":[9],"as":[10,41,43,117],"chatbots,":[11],"provoked":[12],"disruptive":[13],"changes":[14],"in":[15,59,82],"the":[16,24,83,104,123,133],"communication":[17],"between":[18],"institutions":[19],"people.":[21],"Motivated":[22],"by":[23],"growing":[25],"need":[26],"to":[27,80,90],"provide":[28],"more":[29],"efficient":[30],"mechanisms":[31],"for":[32,55,87,137],"information":[33,61,88],"retrieval":[34,62,136],"from":[35,63,76],"legislation,":[36],"manuals,":[37],"operational":[39],"procedures,":[40],"well":[42],"taking":[44],"advantage":[45],"recent":[47],"technological":[48],"developments,":[49],"we":[50,70],"propose":[51],"an":[52,118],"architectural":[53,78],"model":[54],"agents":[57],"specialized":[58],"institutional":[60,138],"unstructured":[64],"documents":[65],"(e.g.,":[66],"PDFs,":[67],"DOCX).":[68],"Besides,":[69],"present":[71],"a":[72],"agent,":[74],"created":[75],"our":[77,96,112],"model,":[79],"assist":[81],"search":[84,134],"retrieve":[86],"related":[89],"resolutions":[91],"internal":[93],"regulations":[94],"at":[95],"university.":[97],"An":[98],"evaluation":[99],"performed":[100],"with":[101],"users":[102],"using":[103],"System":[105],"Usability":[106],"Score":[107,128],"(SUS)":[108],"method":[109],"revealed":[110],"that":[111],"agent":[114],"presented":[115],"itself":[116],"effective":[119],"alternative,":[120],"achieving":[121],"almost":[122],"best":[124],"imaginable":[125],"usability":[126],"(SUS":[127],"89),":[129],"speeding":[131],"up":[132],"information.":[139]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-30T17:31:21.811387","created_date":"2025-10-10T00:00:00"}