{"id":"https://openalex.org/W3094895408","doi":"https://doi.org/10.1145/3406499.3415064","title":"Investigating the Effects of (Empty) Promises on Human-Automation Interaction and Trust Repair","display_name":"Investigating the Effects of (Empty) Promises on Human-Automation Interaction and Trust Repair","publication_year":2020,"publication_date":"2020-11-02","ids":{"openalex":"https://openalex.org/W3094895408","doi":"https://doi.org/10.1145/3406499.3415064","mag":"3094895408"},"language":"en","primary_location":{"id":"doi:10.1145/3406499.3415064","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3406499.3415064","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 8th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004915588","display_name":"Yusuf Albayram","orcid":null},"institutions":[{"id":"https://openalex.org/I140172145","display_name":"University of Connecticut","ror":"https://ror.org/02der9h97","country_code":"US","type":"education","lineage":["https://openalex.org/I140172145"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Yusuf Albayram","raw_affiliation_strings":["University of Connecticut, Storrs, CT, USA"],"affiliations":[{"raw_affiliation_string":"University of Connecticut, Storrs, CT, USA","institution_ids":["https://openalex.org/I140172145"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013318451","display_name":"Theodore Jensen","orcid":"https://orcid.org/0000-0003-4969-4456"},"institutions":[{"id":"https://openalex.org/I140172145","display_name":"University of Connecticut","ror":"https://ror.org/02der9h97","country_code":"US","type":"education","lineage":["https://openalex.org/I140172145"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Theodore Jensen","raw_affiliation_strings":["University of Connecticut, Storrs, CT, USA"],"affiliations":[{"raw_affiliation_string":"University of Connecticut, Storrs, CT, USA","institution_ids":["https://openalex.org/I140172145"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5030524188","display_name":"Mohammad Maifi Hasan Khan","orcid":"https://orcid.org/0000-0001-5046-4100"},"institutions":[{"id":"https://openalex.org/I140172145","display_name":"University of Connecticut","ror":"https://ror.org/02der9h97","country_code":"US","type":"education","lineage":["https://openalex.org/I140172145"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mohammad Maifi Hasan Khan","raw_affiliation_strings":["University of Connecticut, Storrs, CT, USA"],"affiliations":[{"raw_affiliation_string":"University of Connecticut, Storrs, CT, USA","institution_ids":["https://openalex.org/I140172145"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031527193","display_name":"Md Fahim","orcid":"https://orcid.org/0000-0002-5401-3689"},"institutions":[{"id":"https://openalex.org/I140172145","display_name":"University of Connecticut","ror":"https://ror.org/02der9h97","country_code":"US","type":"education","lineage":["https://openalex.org/I140172145"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Md Abdullah Al Fahim","raw_affiliation_strings":["University of Connecticut, Storrs, CT, USA"],"affiliations":[{"raw_affiliation_string":"University of Connecticut, Storrs, CT, USA","institution_ids":["https://openalex.org/I140172145"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075068905","display_name":"Ross Buck","orcid":"https://orcid.org/0000-0001-7196-7794"},"institutions":[{"id":"https://openalex.org/I140172145","display_name":"University of Connecticut","ror":"https://ror.org/02der9h97","country_code":"US","type":"education","lineage":["https://openalex.org/I140172145"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ross Buck","raw_affiliation_strings":["University of Connecticut, Storrs, CT, USA"],"affiliations":[{"raw_affiliation_string":"University of Connecticut, Storrs, CT, USA","institution_ids":["https://openalex.org/I140172145"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5046658816","display_name":"Emil Coman","orcid":"https://orcid.org/0000-0002-1644-8219"},"institutions":[{"id":"https://openalex.org/I75929689","display_name":"UConn Health","ror":"https://ror.org/02kzs4y22","country_code":"US","type":"funder","lineage":["https://openalex.org/I75929689"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Emil Coman","raw_affiliation_strings":["University of Connecticut Health Center, Farmington, CT, USA"],"affiliations":[{"raw_affiliation_string":"University of Connecticut Health Center, Farmington, CT, USA","institution_ids":["https://openalex.org/I75929689"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5004915588"],"corresponding_institution_ids":["https://openalex.org/I140172145"],"apc_list":null,"apc_paid":null,"fwci":3.0167,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.91512926,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"6","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12268","display_name":"Deception detection and forensic psychology","score":0.9728000164031982,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10042","display_name":"Neural and Behavioral Psychology Studies","score":0.9710999727249146,"subfield":{"id":"https://openalex.org/subfields/2805","display_name":"Cognitive Neuroscience"},"field":{"id":"https://openalex.org/fields/28","display_name":"Neuroscience"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.7624341249465942},{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.7546535730361938},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"Trustworthiness","score":0.6706210970878601},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6072008609771729},{"id":"https://openalex.org/keywords/term","display_name":"Term (time)","score":0.4449472427368164},{"id":"https://openalex.org/keywords/human-interaction","display_name":"Human interaction","score":0.44353336095809937},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.42386576533317566},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4008304476737976},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.29253727197647095},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.21944543719291687}],"concepts":[{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.7624341249465942},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.7546535730361938},{"id":"https://openalex.org/C153701036","wikidata":"https://www.wikidata.org/wiki/Q659974","display_name":"Trustworthiness","level":2,"score":0.6706210970878601},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6072008609771729},{"id":"https://openalex.org/C61797465","wikidata":"https://www.wikidata.org/wiki/Q1188986","display_name":"Term (time)","level":2,"score":0.4449472427368164},{"id":"https://openalex.org/C2987082051","wikidata":"https://www.wikidata.org/wiki/Q223642","display_name":"Human interaction","level":2,"score":0.44353336095809937},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.42386576533317566},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4008304476737976},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.29253727197647095},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21944543719291687},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3406499.3415064","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3406499.3415064","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 8th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.6299999952316284}],"awards":[{"id":"https://openalex.org/G7948946508","display_name":null,"funder_award_id":"FA9550-15-1-0490","funder_id":"https://openalex.org/F4320338279","funder_display_name":"Air Force Office of Scientific Research"}],"funders":[{"id":"https://openalex.org/F4320338279","display_name":"Air Force Office of Scientific Research","ror":"https://ror.org/011e9bt93"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W16182129","https://openalex.org/W1518839662","https://openalex.org/W1556808170","https://openalex.org/W1701983757","https://openalex.org/W1841352775","https://openalex.org/W1973213502","https://openalex.org/W1977049125","https://openalex.org/W1984277034","https://openalex.org/W1989918382","https://openalex.org/W1991015565","https://openalex.org/W2004896013","https://openalex.org/W2007567868","https://openalex.org/W2019160338","https://openalex.org/W2080966367","https://openalex.org/W2099889974","https://openalex.org/W2105753174","https://openalex.org/W2110078189","https://openalex.org/W2113414442","https://openalex.org/W2135476713","https://openalex.org/W2142175015","https://openalex.org/W2143074722","https://openalex.org/W2155033839","https://openalex.org/W2156897926","https://openalex.org/W2316231696","https://openalex.org/W2335632020","https://openalex.org/W2340291072","https://openalex.org/W2398251251","https://openalex.org/W2410202994","https://openalex.org/W2766723298","https://openalex.org/W2793000014","https://openalex.org/W2904360208","https://openalex.org/W2930735408","https://openalex.org/W2950510190","https://openalex.org/W2951900222","https://openalex.org/W3122287309","https://openalex.org/W4231399809","https://openalex.org/W4243342770","https://openalex.org/W4248181070","https://openalex.org/W4256539962","https://openalex.org/W4256546702"],"related_works":["https://openalex.org/W2076536433","https://openalex.org/W90316445","https://openalex.org/W4327743613","https://openalex.org/W2965447900","https://openalex.org/W3199750033","https://openalex.org/W2374509987","https://openalex.org/W3163373470","https://openalex.org/W2980611886","https://openalex.org/W3005856188","https://openalex.org/W42295635"],"abstract_inverted_index":{"Setting":[0],"expectations":[1],"for":[2,140],"future":[3],"behavior":[4],"with":[5,45],"promises":[6,20],"is":[7],"one":[8],"way":[9],"to":[10,52,69,74,110,129],"manage":[11],"human-human":[12],"trusting":[13],"relationships.":[14],"To":[15],"investigate":[16],"the":[17,94,102,118,130,135],"effect":[18],"of":[19,58,126,137],"made":[21],"by":[22],"an":[23,46,63],"automated":[24,144],"system,":[25],"we":[26],"conducted":[27],"a":[28,81,123],"2":[29],"(reliability:":[30],"low,":[31],"high)":[32],"x":[33],"3":[34],"(promise":[35],"type:":[36],"no-promise,":[37],"optimistic,":[38],"realistic)":[39],"between-subject":[40],"study":[41],"where":[42],"participants":[43,98,116],"collaborated":[44],"Automated":[47],"Target":[48],"Detection":[49],"(ATD)":[50],"system":[51],"classify":[53],"images":[54],"in":[55,93,117,143],"multiple":[56],"rounds":[57],"gameplay.":[59],"We":[60,133],"found":[61],"that":[62],"optimistic":[64],"promise":[65,68,83,120],"(i.e.,":[66,84],"\"I":[67,85],"do":[70,87],"better\")":[71],"initially":[72],"led":[73],"significantly":[75],"more":[76,100],"reliance":[77],"on":[78,101],"automation":[79,103],"than":[80,89],"realistic":[82],"cannot":[86],"better":[88],"this\"),":[90],"but":[91],"not":[92],"long-term.":[95],"High":[96],"reliability":[97,112],"relied":[99],"and":[104],"reported":[105,122],"greater":[106,124],"perceived":[107],"trustworthiness":[108],"compared":[109,128],"low":[111],"participants.":[113],"In":[114],"addition,":[115],"no":[119],"group":[121],"degree":[125],"frustration":[127],"other":[131],"groups.":[132],"discuss":[134],"implications":[136],"our":[138],"findings":[139],"trust":[141],"repair":[142],"systems.":[145]},"counts_by_year":[{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}