{"id":"https://openalex.org/W3090936740","doi":"https://doi.org/10.1145/3406499.3415063","title":"Impact of Agent Reliability and Predictability on Trust in Real Time Human-Agent Collaboration","display_name":"Impact of Agent Reliability and Predictability on Trust in Real Time Human-Agent Collaboration","publication_year":2020,"publication_date":"2020-11-02","ids":{"openalex":"https://openalex.org/W3090936740","doi":"https://doi.org/10.1145/3406499.3415063","mag":"3090936740"},"language":"en","primary_location":{"id":"doi:10.1145/3406499.3415063","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3406499.3415063","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 8th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://strathprints.strath.ac.uk/74002/1/Daronnat_etal_HAI_2020_Impact_of_agent_reliabiilty_and_predictability_on_trust.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5011454081","display_name":"Sylvain Daronnat","orcid":"https://orcid.org/0000-0002-4779-9601"},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Sylvain Daronnat","raw_affiliation_strings":["University of Strathclyde, Glasgow, Scotland, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University of Strathclyde, Glasgow, Scotland, United Kingdom","institution_ids":["https://openalex.org/I181647926"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048218964","display_name":"Leif Azzopardi","orcid":"https://orcid.org/0000-0002-6900-0557"},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Leif Azzopardi","raw_affiliation_strings":["University of Strathclyde, Glasgow, Scotland, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University of Strathclyde, Glasgow, Scotland, United Kingdom","institution_ids":["https://openalex.org/I181647926"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034447332","display_name":"Martin Halvey","orcid":"https://orcid.org/0000-0001-6387-8679"},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Martin Halvey","raw_affiliation_strings":["University of Strathclyde, Glasgow, Scotland, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University of Strathclyde, Glasgow, Scotland, United Kingdom","institution_ids":["https://openalex.org/I181647926"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072485983","display_name":"Mateusz Dubiel","orcid":"https://orcid.org/0000-0001-8250-3370"},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Mateusz Dubiel","raw_affiliation_strings":["University of Strathclyde, Glasgow, Scotland, United Kingdom"],"affiliations":[{"raw_affiliation_string":"University of Strathclyde, Glasgow, Scotland, United Kingdom","institution_ids":["https://openalex.org/I181647926"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5011454081"],"corresponding_institution_ids":["https://openalex.org/I181647926"],"apc_list":null,"apc_paid":null,"fwci":2.6969,"has_fulltext":true,"cited_by_count":23,"citation_normalized_percentile":{"value":0.90381308,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"131","last_page":"139"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9510999917984009,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10809","display_name":"Occupational Health and Safety Research","score":0.9381999969482422,"subfield":{"id":"https://openalex.org/subfields/3614","display_name":"Radiological and Ultrasound Technology"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/predictability","display_name":"Predictability","score":0.9404102563858032},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7229475975036621},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.7140002250671387},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.7135216593742371},{"id":"https://openalex.org/keywords/workload","display_name":"Workload","score":0.6871986389160156},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5396248698234558},{"id":"https://openalex.org/keywords/multi-agent-system","display_name":"Multi-agent system","score":0.44290709495544434},{"id":"https://openalex.org/keywords/baseline","display_name":"Baseline (sea)","score":0.43016350269317627},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.420573353767395},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.21024075150489807},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.19133254885673523},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.07535463571548462}],"concepts":[{"id":"https://openalex.org/C197640229","wikidata":"https://www.wikidata.org/wiki/Q2534066","display_name":"Predictability","level":2,"score":0.9404102563858032},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7229475975036621},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.7140002250671387},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.7135216593742371},{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.6871986389160156},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5396248698234558},{"id":"https://openalex.org/C41550386","wikidata":"https://www.wikidata.org/wiki/Q529909","display_name":"Multi-agent system","level":2,"score":0.44290709495544434},{"id":"https://openalex.org/C12725497","wikidata":"https://www.wikidata.org/wiki/Q810247","display_name":"Baseline (sea)","level":2,"score":0.43016350269317627},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.420573353767395},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.21024075150489807},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.19133254885673523},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07535463571548462},{"id":"https://openalex.org/C127313418","wikidata":"https://www.wikidata.org/wiki/Q1069","display_name":"Geology","level":0,"score":0.0},{"id":"https://openalex.org/C111368507","wikidata":"https://www.wikidata.org/wiki/Q43518","display_name":"Oceanography","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3406499.3415063","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3406499.3415063","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 8th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},{"id":"pmh:oai:strathprints.strath.ac.uk:74002","is_oa":true,"landing_page_url":"https://strathprints.strath.ac.uk/view/author/1161283.html>","pdf_url":"https://strathprints.strath.ac.uk/74002/1/Daronnat_etal_HAI_2020_Impact_of_agent_reliabiilty_and_predictability_on_trust.pdf","source":{"id":"https://openalex.org/S4306402226","display_name":"Strathprints: The University of Strathclyde institutional repository (University of Strathclyde)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I181647926","host_organization_name":"University of Strathclyde","host_organization_lineage":["https://openalex.org/I181647926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"NonPeerReviewed"}],"best_oa_location":{"id":"pmh:oai:strathprints.strath.ac.uk:74002","is_oa":true,"landing_page_url":"https://strathprints.strath.ac.uk/view/author/1161283.html>","pdf_url":"https://strathprints.strath.ac.uk/74002/1/Daronnat_etal_HAI_2020_Impact_of_agent_reliabiilty_and_predictability_on_trust.pdf","source":{"id":"https://openalex.org/S4306402226","display_name":"Strathprints: The University of Strathclyde institutional repository (University of Strathclyde)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I181647926","host_organization_name":"University of Strathclyde","host_organization_lineage":["https://openalex.org/I181647926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"NonPeerReviewed"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3090936740.pdf","grobid_xml":"https://content.openalex.org/works/W3090936740.grobid-xml"},"referenced_works_count":40,"referenced_works":["https://openalex.org/W1974441858","https://openalex.org/W1981856831","https://openalex.org/W1989943453","https://openalex.org/W2003024702","https://openalex.org/W2021490231","https://openalex.org/W2026272086","https://openalex.org/W2029591514","https://openalex.org/W2033748464","https://openalex.org/W2038977168","https://openalex.org/W2044140042","https://openalex.org/W2051878417","https://openalex.org/W2057559934","https://openalex.org/W2067013584","https://openalex.org/W2078278639","https://openalex.org/W2097541468","https://openalex.org/W2134703295","https://openalex.org/W2143074722","https://openalex.org/W2151905266","https://openalex.org/W2162408846","https://openalex.org/W2183801396","https://openalex.org/W2332079078","https://openalex.org/W2404588741","https://openalex.org/W2485543143","https://openalex.org/W2531040986","https://openalex.org/W2555187879","https://openalex.org/W2560509566","https://openalex.org/W2614184674","https://openalex.org/W2791890170","https://openalex.org/W2804140023","https://openalex.org/W2894857727","https://openalex.org/W2898517428","https://openalex.org/W2902480251","https://openalex.org/W2941857004","https://openalex.org/W2963029566","https://openalex.org/W2979032250","https://openalex.org/W2984072031","https://openalex.org/W4237513721","https://openalex.org/W4243342770","https://openalex.org/W4248886143","https://openalex.org/W4300870773"],"related_works":["https://openalex.org/W2726467123","https://openalex.org/W2064726690","https://openalex.org/W4254065731","https://openalex.org/W4252678288","https://openalex.org/W1607297154","https://openalex.org/W4210820789","https://openalex.org/W2913177154","https://openalex.org/W4237782192","https://openalex.org/W4235131201","https://openalex.org/W2917701982"],"abstract_inverted_index":{"Trust":[0],"is":[1,166],"a":[2,44,77,140],"prerequisite":[3],"for":[4,185],"effective":[5],"human-agent":[6,159],"collaboration.":[7],"While":[8],"past":[9],"work":[10,179],"has":[11,21],"studied":[12],"how":[13],"trust":[14,65,149,160,172],"relates":[15],"to":[16,108,137,168,181,198],"an":[17,41,55,60,101],"agent's":[18,56],"reliability,":[19],"it":[20,165],"been":[22],"mainly":[23],"carried":[24],"out":[25],"in":[26,63,100,115,123],"turn":[27],"based":[28,71],"scenarios,":[29],"rather":[30],"than":[31],"during":[32],"real-time":[33,175],"ones.":[34],"Previous":[35],"research":[36],"identified":[37],"the":[38,64,158,183,186],"performance":[39],"of":[40,117,125,188,192],"agent":[42,87,94],"as":[43],"key":[45],"factor":[46],"influencing":[47],"trust.":[48],"In":[49,154],"this":[50],"work,":[51],"we":[52,156],"posit":[53],"that":[54,113,131,164],"predictability":[57],"also":[58],"plays":[59],"important":[61],"role":[62],"relationship,":[66],"which":[67],"may":[68],"be":[69],"observed":[70],"on":[72,144],"users'":[73,171],"interactions.":[74],"We":[75],"designed":[76],"2x2":[78],"within-groups":[79],"experiment":[80],"with":[81,110],"two":[82],"baseline":[83],"conditions:":[84],"(1)":[85],"no":[86],"(users'":[88],"individual":[89],"performance),":[90],"and":[91,120,148,162,194],"(2)":[92],"near-flawless":[93],"(upper":[95],"bound).":[96],"Participants":[97],"took":[98],"part":[99],"interactive":[102],"aiming":[103],"task":[104,145],"where":[105],"they":[106],"had":[107],"collaborate":[109],"different":[111],"agents":[112,132,190],"varied":[114],"terms":[116,124],"their":[118,126],"predictability,":[119],"were":[121],"controlled":[122],"performance.":[127],"Our":[128],"results":[129],"show":[130],"whose":[133],"behaviours":[134],"are":[135],"easier":[136],"predict":[138,170],"have":[139],"more":[141,196],"positive":[142],"impact":[143],"performance,":[146],"reliance":[147],"while":[150],"reducing":[151],"cognitive":[152],"workload.":[153],"addition,":[155],"modelled":[157],"relationship":[161],"demonstrated":[163],"possible":[167],"reliably":[169],"ratings":[173],"using":[174],"interaction":[176],"data.":[177],"This":[178],"seeks":[180],"pave":[182],"way":[184],"development":[187],"trust-aware":[189],"capable":[191],"adapting":[193],"responding":[195],"appropriately":[197],"users.":[199]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}
