{"id":"https://openalex.org/W3044358513","doi":"https://doi.org/10.1145/3404983.3405508","title":"A chatbot response generation system","display_name":"A chatbot response generation system","publication_year":2020,"publication_date":"2020-09-06","ids":{"openalex":"https://openalex.org/W3044358513","doi":"https://doi.org/10.1145/3404983.3405508","mag":"3044358513"},"language":"en","primary_location":{"id":"doi:10.1145/3404983.3405508","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3404983.3405508","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Conference on Mensch und Computer","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079055295","display_name":"Jasper Feine","orcid":"https://orcid.org/0000-0002-0462-1467"},"institutions":[{"id":"https://openalex.org/I102335020","display_name":"Karlsruhe Institute of Technology","ror":"https://ror.org/04t3en479","country_code":"DE","type":"education","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Jasper Feine","raw_affiliation_strings":["Karlsruhe Institute of Technology, Karlsruhe, Germany"],"affiliations":[{"raw_affiliation_string":"Karlsruhe Institute of Technology, Karlsruhe, Germany","institution_ids":["https://openalex.org/I102335020"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082082583","display_name":"Stefan Morana","orcid":"https://orcid.org/0000-0002-2266-1286"},"institutions":[{"id":"https://openalex.org/I91712215","display_name":"Saarland University","ror":"https://ror.org/01jdpyv68","country_code":"DE","type":"education","lineage":["https://openalex.org/I91712215"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Stefan Morana","raw_affiliation_strings":["Saarland University, Saarbr\u00fccken, Germany"],"affiliations":[{"raw_affiliation_string":"Saarland University, Saarbr\u00fccken, Germany","institution_ids":["https://openalex.org/I91712215"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080792995","display_name":"Alexander Maedche","orcid":"https://orcid.org/0000-0001-6546-4816"},"institutions":[{"id":"https://openalex.org/I102335020","display_name":"Karlsruhe Institute of Technology","ror":"https://ror.org/04t3en479","country_code":"DE","type":"education","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Alexander Maedche","raw_affiliation_strings":["Karlsruhe Institute of Technology, Karlsruhe, Germany"],"affiliations":[{"raw_affiliation_string":"Karlsruhe Institute of Technology, Karlsruhe, Germany","institution_ids":["https://openalex.org/I102335020"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5079055295"],"corresponding_institution_ids":["https://openalex.org/I102335020"],"apc_list":null,"apc_paid":null,"fwci":1.0605,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.8207465,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"333","last_page":"341"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9941427111625671},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7561075687408447},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.6225718259811401},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5059646964073181},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.42417436838150024},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.39032265543937683},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.35780438780784607},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.06420764327049255}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9941427111625671},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7561075687408447},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.6225718259811401},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5059646964073181},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.42417436838150024},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.39032265543937683},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.35780438780784607},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.06420764327049255},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3404983.3405508","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3404983.3405508","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Conference on Mensch und Computer","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.5899999737739563}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W1501005121","https://openalex.org/W1972051027","https://openalex.org/W2005068086","https://openalex.org/W2055306925","https://openalex.org/W2081580037","https://openalex.org/W2090048052","https://openalex.org/W2097652752","https://openalex.org/W2107150807","https://openalex.org/W2123442489","https://openalex.org/W2138847321","https://openalex.org/W2141282920","https://openalex.org/W2163986367","https://openalex.org/W2293633461","https://openalex.org/W2344828704","https://openalex.org/W2496093417","https://openalex.org/W2542469198","https://openalex.org/W2567237851","https://openalex.org/W2581904482","https://openalex.org/W2588723544","https://openalex.org/W2589063696","https://openalex.org/W2609564346","https://openalex.org/W2767057583","https://openalex.org/W2781677505","https://openalex.org/W2808216081","https://openalex.org/W2808264290","https://openalex.org/W2888047309","https://openalex.org/W2889310216","https://openalex.org/W2898689885","https://openalex.org/W2901591336","https://openalex.org/W2910448925","https://openalex.org/W2924317395","https://openalex.org/W2942454454","https://openalex.org/W2950948599","https://openalex.org/W2951908974","https://openalex.org/W2964543620","https://openalex.org/W2968835199","https://openalex.org/W2986577019","https://openalex.org/W2988210336","https://openalex.org/W3006911910","https://openalex.org/W3010906784","https://openalex.org/W3012220842","https://openalex.org/W3015330423","https://openalex.org/W3029044752","https://openalex.org/W3102912458","https://openalex.org/W3106510757","https://openalex.org/W3122062209","https://openalex.org/W4211048027","https://openalex.org/W4242906209"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W2352015183"],"abstract_inverted_index":{"Developing":[0],"successful":[1],"chatbots":[2,17,120],"is":[3,39,69],"a":[4,19,36,89,114,150,189],"non-trivial":[5],"endeavor.":[6],"In":[7,84],"particular,":[8],"the":[9,45,52,65,77,101,110,145,156,159,184],"creation":[10],"of":[11,79,113,158,188],"high-quality":[12,28],"natural":[13,185],"language":[14,186],"responses":[15,134,187],"for":[16,128,168],"remains":[18],"challenging":[20],"and":[21,31,71,82,139,161,178],"time-consuming":[22],"task":[23],"that":[24,91,116],"often":[25,72],"depends":[26],"on":[27],"training":[29],"data":[30],"deep":[32],"domain":[33,54,62,98,129,179],"knowledge.":[34,55],"As":[35],"consequence,":[37],"it":[38],"essential":[40],"to":[41,60,95,118,131,143,174,181],"engage":[42,61,97],"experts":[43,63,99,130,180],"in":[44,64,100,172],"chatbot":[46,93,102,133,137,141,169,176],"response":[47,66,103,147],"development":[48,170],"process":[49,68],"which":[50],"have":[51],"required":[53],"However,":[56],"current":[57],"tool":[58],"support":[59,175],"generation":[67,104],"limited":[70],"does":[73],"not":[74],"go":[75],"beyond":[76],"exchange":[78],"decoupled":[80],"prototypes":[81],"spreadsheets.":[83],"this":[85],"paper,":[86],"we":[87,108],"present":[88],"system":[90,115,160],"enables":[92],"developers":[94,142,177],"efficiently":[96],"process.":[105],"More":[106],"specifically,":[107],"introduce":[109],"underlying":[111],"architecture":[112],"connects":[117],"existing":[119],"via":[121],"an":[122],"API,":[123],"provides":[124],"two":[125],"improvement":[126,163],"mechanisms":[127,164],"improve":[132],"during":[135],"their":[136],"interaction,":[138],"helps":[140],"review":[144,153],"collected":[146],"improvements":[148],"with":[149],"sentiment":[151],"supported":[152],"dashboard.":[154],"Overall,":[155],"design":[157],"its":[162],"are":[165],"useful":[166],"extensions":[167],"systems":[171],"order":[173],"collaboratively":[182],"enhance":[183],"chatbot.":[190]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
