{"id":"https://openalex.org/W3085221352","doi":"https://doi.org/10.1145/3396956.3396980","title":"Ten Misunderstandings about Maturity Models","display_name":"Ten Misunderstandings about Maturity Models","publication_year":2020,"publication_date":"2020-06-15","ids":{"openalex":"https://openalex.org/W3085221352","doi":"https://doi.org/10.1145/3396956.3396980","mag":"3085221352"},"language":"en","primary_location":{"id":"doi:10.1145/3396956.3396980","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3396956.3396980","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The 21st Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research.cbs.dk/en/publications/c323370e-d835-44af-a484-fde3a1e043b3","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088110861","display_name":"Kim Normann Andersen","orcid":"https://orcid.org/0000-0001-8651-9433"},"institutions":[{"id":"https://openalex.org/I180519160","display_name":"Copenhagen Business School","ror":"https://ror.org/04sppb023","country_code":"DK","type":"education","lineage":["https://openalex.org/I180519160"]}],"countries":["DK"],"is_corresponding":true,"raw_author_name":"Kim Normann Andersen","raw_affiliation_strings":["Copenhagen Business School, Denmark"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Copenhagen Business School, Denmark","institution_ids":["https://openalex.org/I180519160"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100376259","display_name":"Jungwoo Lee","orcid":"https://orcid.org/0000-0002-4130-4970"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jungwoo Lee","raw_affiliation_strings":["Yonsei University, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Yonsei University, South Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082487494","display_name":"Tobias Mettler","orcid":"https://orcid.org/0000-0002-7895-7545"},"institutions":[{"id":"https://openalex.org/I97565354","display_name":"University of Lausanne","ror":"https://ror.org/019whta54","country_code":"CH","type":"education","lineage":["https://openalex.org/I97565354"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Tobias Mettler","raw_affiliation_strings":["University of Lausanne, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Lausanne, Switzerland","institution_ids":["https://openalex.org/I97565354"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034901485","display_name":"M. Jae Moon","orcid":"https://orcid.org/0000-0002-6499-5700"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"M. Jae Moon","raw_affiliation_strings":["yonsei university, South Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"yonsei university, South Korea","institution_ids":["https://openalex.org/I193775966"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5088110861"],"corresponding_institution_ids":["https://openalex.org/I180519160"],"apc_list":null,"apc_paid":null,"fwci":12.0879,"has_fulltext":true,"cited_by_count":26,"citation_normalized_percentile":{"value":0.98177427,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"261","last_page":"266"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9799000024795532,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/maturity","display_name":"Maturity (psychological)","score":0.9424968361854553},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.8059813976287842},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.6694490313529968},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6046773195266724},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.35726022720336914},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3433539867401123},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.33451664447784424},{"id":"https://openalex.org/keywords/engineering-ethics","display_name":"Engineering ethics","score":0.3200157880783081},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2321832776069641},{"id":"https://openalex.org/keywords/history","display_name":"History","score":0.21540910005569458},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.11472254991531372}],"concepts":[{"id":"https://openalex.org/C101433766","wikidata":"https://www.wikidata.org/wiki/Q3543263","display_name":"Maturity (psychological)","level":2,"score":0.9424968361854553},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.8059813976287842},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.6694490313529968},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6046773195266724},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.35726022720336914},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3433539867401123},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.33451664447784424},{"id":"https://openalex.org/C55587333","wikidata":"https://www.wikidata.org/wiki/Q1133029","display_name":"Engineering ethics","level":1,"score":0.3200157880783081},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2321832776069641},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.21540910005569458},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.11472254991531372},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1145/3396956.3396980","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3396956.3396980","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The 21st Annual International Conference on Digital Government Research","raw_type":"proceedings-article"},{"id":"pmh:oai:research-api.cbs.dk:publications/c323370e-d835-44af-a484-fde3a1e043b3","is_oa":true,"landing_page_url":"https://research.cbs.dk/en/publications/c323370e-d835-44af-a484-fde3a1e043b3","pdf_url":null,"source":{"id":"https://openalex.org/S4306401458","display_name":"CBS Research Portal (Copenhagen Business School)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I180519160","host_organization_name":"Copenhagen Business School","host_organization_lineage":["https://openalex.org/I180519160"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Andersen, K N, Lee, J, Mettler, T & Moon, M J 2020, Ten Misunderstandings about Maturity Models. in S-J Eom & J Lee (eds), The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020) : Intelligent Government in the Intelligent Information Society. Association for Computing Machinery, New York, pp. 261-266, 21st Annual International Conference on Digital Government Research. dg.o 2020, Seoul, Korea, Republic of, 15/06/2020. https://doi.org/10.1145/3396956.3396980","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:iris.unil.ch:iris/239102","is_oa":true,"landing_page_url":"https://iris.unil.ch/handle/iris/239102","pdf_url":"https://iris.unil.ch/bitstreams/60a6dd60-8a3e-4832-aebb-65ed9cf60813/download","source":{"id":"https://openalex.org/S7407055444","display_name":"IRIS","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference paper"},{"id":"pmh:oai:research-api.cbs.dk:openaire_cris_publications/c323370e-d835-44af-a484-fde3a1e043b3","is_oa":true,"landing_page_url":"https://hdl.handle.net/10398/c323370e-d835-44af-a484-fde3a1e043b3","pdf_url":null,"source":{"id":"https://openalex.org/S4306401458","display_name":"CBS Research Portal (Copenhagen Business School)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I180519160","host_organization_name":"Copenhagen Business School","host_organization_lineage":["https://openalex.org/I180519160"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Andersen, K N, Lee, J, Mettler, T & Moon, M J 2020, Ten Misunderstandings about Maturity Models. in S-J Eom & J Lee (eds), The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020) : Intelligent Government in the Intelligent Information Society. Association for Computing Machinery, New York, pp. 261-266, 21st Annual International Conference on Digital Government Research. dg.o 2020, Seoul, Korea, Republic of, 15/06/2020. https://doi.org/10.1145/3396956.3396980","raw_type":"info:eu-repo/semantics/publishedVersion"},{"id":"pmh:oai:serval.unil.ch:BIB_F6889DB7515E","is_oa":true,"landing_page_url":"https://dl.acm.org/doi/abs/10.1145/3396956.3396980","pdf_url":null,"source":{"id":"https://openalex.org/S4306401797","display_name":"SERVAL (Universit\u00e9 de Lausanne)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210093590","host_organization_name":"Swiss School of Archaeology in Greece","host_organization_lineage":["https://openalex.org/I4210093590"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the 21st Annual International Conference on Digital Government Research (dg.o 2020), pp. 261\u2013266","raw_type":"info:eu-repo/semantics/submittedVersion"}],"best_oa_location":{"id":"pmh:oai:research-api.cbs.dk:publications/c323370e-d835-44af-a484-fde3a1e043b3","is_oa":true,"landing_page_url":"https://research.cbs.dk/en/publications/c323370e-d835-44af-a484-fde3a1e043b3","pdf_url":null,"source":{"id":"https://openalex.org/S4306401458","display_name":"CBS Research Portal (Copenhagen Business School)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I180519160","host_organization_name":"Copenhagen Business School","host_organization_lineage":["https://openalex.org/I180519160"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Andersen, K N, Lee, J, Mettler, T & Moon, M J 2020, Ten Misunderstandings about Maturity Models. in S-J Eom & J Lee (eds), The Proceedings of the 21st Annual International Conference on Digital Government Research (DGO2020) : Intelligent Government in the Intelligent Information Society. Association for Computing Machinery, New York, pp. 261-266, 21st Annual International Conference on Digital Government Research. dg.o 2020, Seoul, Korea, Republic of, 15/06/2020. https://doi.org/10.1145/3396956.3396980","raw_type":"info:eu-repo/semantics/publishedVersion"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W8621724","https://openalex.org/W137689262","https://openalex.org/W152229380","https://openalex.org/W195192084","https://openalex.org/W208047983","https://openalex.org/W1481434898","https://openalex.org/W1509074892","https://openalex.org/W1515022724","https://openalex.org/W1548874324","https://openalex.org/W1603884223","https://openalex.org/W1910116550","https://openalex.org/W1945221235","https://openalex.org/W1968394405","https://openalex.org/W1973911210","https://openalex.org/W1979505044","https://openalex.org/W1980521624","https://openalex.org/W1983348320","https://openalex.org/W1990513740","https://openalex.org/W2011720015","https://openalex.org/W2037027277","https://openalex.org/W2037886784","https://openalex.org/W2044689761","https://openalex.org/W2062114445","https://openalex.org/W2073275508","https://openalex.org/W2076540335","https://openalex.org/W2081737649","https://openalex.org/W2082783429","https://openalex.org/W2091579301","https://openalex.org/W2096955607","https://openalex.org/W2101241669","https://openalex.org/W2110216387","https://openalex.org/W2120525070","https://openalex.org/W2136451344","https://openalex.org/W2136922540","https://openalex.org/W2150929043","https://openalex.org/W2158342889","https://openalex.org/W2160196038","https://openalex.org/W2165289169","https://openalex.org/W2408717971","https://openalex.org/W2517227299","https://openalex.org/W2560044186","https://openalex.org/W2587468166","https://openalex.org/W2605968929","https://openalex.org/W2621097136","https://openalex.org/W2738385323","https://openalex.org/W2791520612","https://openalex.org/W2794971519","https://openalex.org/W2914723769","https://openalex.org/W2986190305","https://openalex.org/W3002629265","https://openalex.org/W3104849124","https://openalex.org/W3121575000","https://openalex.org/W3123732438","https://openalex.org/W4237112997","https://openalex.org/W4241203813","https://openalex.org/W4241430965","https://openalex.org/W4241915333","https://openalex.org/W6682621822"],"related_works":["https://openalex.org/W4283172224","https://openalex.org/W2992877076","https://openalex.org/W2563825355","https://openalex.org/W4382725623","https://openalex.org/W2888066950","https://openalex.org/W2889844859","https://openalex.org/W3217511980","https://openalex.org/W2806063704","https://openalex.org/W4384822944","https://openalex.org/W2912268755"],"abstract_inverted_index":{"In":[0],"this":[1,59,78],"paper,":[2],"we":[3,80,114],"take":[4],"the":[5,10,17,39,75],"initial":[6],"steps":[7],"of":[8,34,38,47,52,58,77,110],"re-formulating":[9],"research":[11,69],"agenda":[12],"on":[13,21,70,74,86],"maturity":[14,22,53,71,88,117],"models":[15,23,89,118],"within":[16],"government":[18,25,105],"context.":[19],"Critiques":[20],"in":[24,44,65,98,107,127,130],"digitalization":[26],"has":[27,42,61],"been":[28,62],"collected":[29],"via":[30],"a":[31,45,83,131],"systematic":[32],"review":[33],"academic":[35],"literature.":[36],"Synthesis":[37],"articles":[40],"(n=47)":[41],"resulted":[43],"list":[46],"ten":[48],"objections":[49],"and":[50,67,103],"critique":[51],"models.":[54,72],"The":[55],"author":[56],"team":[57],"paper":[60],"heavily":[63],"involved":[64],"pioneering":[66],"leading":[68],"Standing":[73],"shoulders":[76],"track-record,":[79],"have":[81,92,119],"coinedf":[82],"possible":[84],"response":[85],"how":[87,102],"might":[90],"still":[91],"an":[93,120],"important":[94,121],"role":[95,122],"to":[96,123],"play":[97,124],"theorizing":[99],"about":[100],"why,":[101],"where":[104],"progresses":[106],"their":[108,128],"use":[109],"digital":[111],"technologies.":[112],"Also,":[113],"argue":[115],"that":[116],"for":[125],"practice":[126],"navigation":[129],"yet":[132],"more":[133],"multifaceted":[134],"technological":[135],"dependent":[136],"government.":[137]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":2}],"updated_date":"2026-05-06T08:25:59.206177","created_date":"2020-09-21T00:00:00"}