{"id":"https://openalex.org/W3028938806","doi":"https://doi.org/10.1145/3392828","title":"\"They Just Don't Get It\": Towards Social Technologies for Coping with Interpersonal Racism","display_name":"\"They Just Don't Get It\": Towards Social Technologies for Coping with Interpersonal Racism","publication_year":2020,"publication_date":"2020-05-28","ids":{"openalex":"https://openalex.org/W3028938806","doi":"https://doi.org/10.1145/3392828","mag":"3028938806"},"language":"en","primary_location":{"id":"doi:10.1145/3392828","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3392828","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3392828","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3392828","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062258537","display_name":"Alexandra To","orcid":"https://orcid.org/0000-0001-7298-7607"},"institutions":[{"id":"https://openalex.org/I74973139","display_name":"Carnegie Mellon University","ror":"https://ror.org/05x2bcf33","country_code":"US","type":"education","lineage":["https://openalex.org/I74973139"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Alexandra To","raw_affiliation_strings":["Carnegie Mellon University, Pittsburgh, PA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Carnegie Mellon University, Pittsburgh, PA, USA","institution_ids":["https://openalex.org/I74973139"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035744594","display_name":"Wenxia Sweeney","orcid":null},"institutions":[{"id":"https://openalex.org/I153317226","display_name":"Coe College","ror":"https://ror.org/03chkg278","country_code":"US","type":"education","lineage":["https://openalex.org/I153317226"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wenxia Sweeney","raw_affiliation_strings":["Coe College, Cedar Rapids, ID, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Coe College, Cedar Rapids, ID, USA","institution_ids":["https://openalex.org/I153317226"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000744718","display_name":"Jessica Hammer","orcid":"https://orcid.org/0000-0003-4102-2575"},"institutions":[{"id":"https://openalex.org/I74973139","display_name":"Carnegie Mellon University","ror":"https://ror.org/05x2bcf33","country_code":"US","type":"education","lineage":["https://openalex.org/I74973139"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jessica Hammer","raw_affiliation_strings":["Carnegie Mellon University, Pittsburgh, PA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Carnegie Mellon University, Pittsburgh, PA, USA","institution_ids":["https://openalex.org/I74973139"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001206045","display_name":"Geoff Kaufman","orcid":"https://orcid.org/0000-0002-0123-3792"},"institutions":[{"id":"https://openalex.org/I74973139","display_name":"Carnegie Mellon University","ror":"https://ror.org/05x2bcf33","country_code":"US","type":"education","lineage":["https://openalex.org/I74973139"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Geoff Kaufman","raw_affiliation_strings":["Carnegie Mellon University, Pittsburgh, PA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Carnegie Mellon University, Pittsburgh, PA, USA","institution_ids":["https://openalex.org/I74973139"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.7005,"has_fulltext":true,"cited_by_count":64,"citation_normalized_percentile":{"value":0.95259117,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":"4","issue":"CSCW1","first_page":"1","last_page":"29"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/racism","display_name":"Racism","score":0.8370299339294434},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.5733292102813721},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.5605848431587219},{"id":"https://openalex.org/keywords/psychological-intervention","display_name":"Psychological intervention","score":0.5468558073043823},{"id":"https://openalex.org/keywords/interpersonal-communication","display_name":"Interpersonal communication","score":0.5352680683135986},{"id":"https://openalex.org/keywords/narrative","display_name":"Narrative","score":0.5206719636917114},{"id":"https://openalex.org/keywords/sense-of-agency","display_name":"Sense of agency","score":0.5084618330001831},{"id":"https://openalex.org/keywords/social-support","display_name":"Social support","score":0.5068104863166809},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.47423025965690613},{"id":"https://openalex.org/keywords/coping","display_name":"Coping (psychology)","score":0.4678308069705963},{"id":"https://openalex.org/keywords/psychometrics-of-racism","display_name":"Psychometrics of racism","score":0.4606596827507019},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.39042070508003235},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3665177822113037},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.16923606395721436},{"id":"https://openalex.org/keywords/gender-studies","display_name":"Gender studies","score":0.16665634512901306},{"id":"https://openalex.org/keywords/psychotherapist","display_name":"Psychotherapist","score":0.11497548222541809}],"concepts":[{"id":"https://openalex.org/C139838865","wikidata":"https://www.wikidata.org/wiki/Q8461","display_name":"Racism","level":2,"score":0.8370299339294434},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.5733292102813721},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5605848431587219},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.5468558073043823},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.5352680683135986},{"id":"https://openalex.org/C199033989","wikidata":"https://www.wikidata.org/wiki/Q1318295","display_name":"Narrative","level":2,"score":0.5206719636917114},{"id":"https://openalex.org/C141633740","wikidata":"https://www.wikidata.org/wiki/Q7450996","display_name":"Sense of agency","level":2,"score":0.5084618330001831},{"id":"https://openalex.org/C2778087770","wikidata":"https://www.wikidata.org/wiki/Q2297111","display_name":"Social support","level":2,"score":0.5068104863166809},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.47423025965690613},{"id":"https://openalex.org/C73282008","wikidata":"https://www.wikidata.org/wiki/Q1759895","display_name":"Coping (psychology)","level":2,"score":0.4678308069705963},{"id":"https://openalex.org/C137863202","wikidata":"https://www.wikidata.org/wiki/Q7256435","display_name":"Psychometrics of racism","level":3,"score":0.4606596827507019},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.39042070508003235},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3665177822113037},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16923606395721436},{"id":"https://openalex.org/C107993555","wikidata":"https://www.wikidata.org/wiki/Q1662673","display_name":"Gender studies","level":1,"score":0.16665634512901306},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.11497548222541809},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3392828","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3392828","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3392828","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1145/3392828","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3392828","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3392828","source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3028938806.pdf","grobid_xml":"https://content.openalex.org/works/W3028938806.grobid-xml"},"referenced_works_count":95,"referenced_works":["https://openalex.org/W111687382","https://openalex.org/W581378432","https://openalex.org/W597036898","https://openalex.org/W1541647457","https://openalex.org/W1556641933","https://openalex.org/W1606423147","https://openalex.org/W1607219985","https://openalex.org/W1633813282","https://openalex.org/W1767339332","https://openalex.org/W1963010559","https://openalex.org/W1971081708","https://openalex.org/W1971160802","https://openalex.org/W1974714778","https://openalex.org/W1980620396","https://openalex.org/W1982659060","https://openalex.org/W1987876819","https://openalex.org/W1994293871","https://openalex.org/W2001020496","https://openalex.org/W2005061283","https://openalex.org/W2007618720","https://openalex.org/W2011443510","https://openalex.org/W2015360526","https://openalex.org/W2021511019","https://openalex.org/W2024361960","https://openalex.org/W2027003532","https://openalex.org/W2030722681","https://openalex.org/W2033102914","https://openalex.org/W2038823299","https://openalex.org/W2042976082","https://openalex.org/W2043274254","https://openalex.org/W2047007293","https://openalex.org/W2051042691","https://openalex.org/W2055828091","https://openalex.org/W2057114292","https://openalex.org/W2059735657","https://openalex.org/W2059920500","https://openalex.org/W2065311781","https://openalex.org/W2075891140","https://openalex.org/W2080965661","https://openalex.org/W2081042498","https://openalex.org/W2087812492","https://openalex.org/W2090994653","https://openalex.org/W2094550205","https://openalex.org/W2114561544","https://openalex.org/W2119721601","https://openalex.org/W2120219533","https://openalex.org/W2122831203","https://openalex.org/W2127706681","https://openalex.org/W2131191147","https://openalex.org/W2141432205","https://openalex.org/W2145670676","https://openalex.org/W2149868499","https://openalex.org/W2151030656","https://openalex.org/W2154103621","https://openalex.org/W2160432949","https://openalex.org/W2165426692","https://openalex.org/W2168115528","https://openalex.org/W2171070466","https://openalex.org/W2171264451","https://openalex.org/W2316082532","https://openalex.org/W2323537218","https://openalex.org/W2328546027","https://openalex.org/W2337002970","https://openalex.org/W2345380342","https://openalex.org/W2526528247","https://openalex.org/W2561905237","https://openalex.org/W2588050621","https://openalex.org/W2602870819","https://openalex.org/W2610364475","https://openalex.org/W2610605064","https://openalex.org/W2768337983","https://openalex.org/W2771398707","https://openalex.org/W2775336929","https://openalex.org/W2795393080","https://openalex.org/W2795578380","https://openalex.org/W2795743556","https://openalex.org/W2801419294","https://openalex.org/W2898852014","https://openalex.org/W2898858289","https://openalex.org/W2899039116","https://openalex.org/W2941349974","https://openalex.org/W2951039677","https://openalex.org/W2964263306","https://openalex.org/W2965176418","https://openalex.org/W2971035958","https://openalex.org/W2981551430","https://openalex.org/W2989150768","https://openalex.org/W2989559897","https://openalex.org/W2996844929","https://openalex.org/W3029464893","https://openalex.org/W3101275903","https://openalex.org/W4237687656","https://openalex.org/W4245844639","https://openalex.org/W4247118947","https://openalex.org/W6811288861"],"related_works":["https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W1992985843","https://openalex.org/W3132963053","https://openalex.org/W2335521223","https://openalex.org/W2154288328","https://openalex.org/W4205753595","https://openalex.org/W1999736340","https://openalex.org/W1969999422","https://openalex.org/W2007547414"],"abstract_inverted_index":{"Over":[0],"35%":[1],"of":[2,17,41,63,78,84,98,103,123,126,148,158,177,191,197],"Americans":[3],"belong":[4],"to":[5,28,46,67,81,86],"racial":[6,198],"minority":[7,199],"groups.":[8,200],"Racism":[9],"targeting":[10],"these":[11],"individuals":[12],"results":[13],"in":[14,163,168,173,181],"a":[15,101,129],"range":[16],"harmful":[18],"physical,":[19],"psychological,":[20],"and":[21,35,51,72,85,121,172,179],"practical":[22],"consequences.":[23],"The":[24,60],"present":[25,185],"work":[26,65],"aims":[27],"shed":[29],"light":[30],"on":[31],"the":[32,48,119,124,137,159,175,189],"current":[33],"sense-making":[34],"support-seeking":[36],"practices":[37],"exhibited":[38],"by":[39],"targets":[40,97],"racism,":[42,127],"as":[43,45],"well":[44],"identify":[47],"core":[49],"needs":[50],"barriers":[52],"that":[53,115],"future":[54],"socio-technical":[55,193],"interventions":[56],"could":[57,74],"potentially":[58],"address.":[59],"long-term":[61],"goal":[62],"this":[64],"is":[66,128],"understand":[68],"how":[69,155],"CSCW":[70],"researchers":[71],"designers":[73],"best":[75],"support":[76,88],"members":[77,196],"marginalized":[79],"groups":[80],"make":[82],"sense":[83],"seek":[87],"for":[89,107,132,139,151,188,195],"experiences":[90],"with":[91,96],"racism.":[92],"Narrative":[93],"episode":[94],"interviews":[95],"racism":[99],"revealed":[100],"number":[102],"key":[104,130],"entry":[105],"points":[106],"intervention.":[108],"For":[109],"example,":[110],"participants'":[111,156],"personal":[112],"stories":[113],"confirmed":[114],"uncertainty,":[116],"both":[117],"about":[118],"nature":[120],"consequences":[122],"experience":[125],"motivator":[131],"support-seeking.":[133,152],"In":[134],"addition,":[135],"despite":[136],"need":[138],"support,":[140],"participants":[141],"largely":[142],"do":[143],"not":[144],"trust":[145,178],"public":[146],"forms":[147],"social":[149],"media":[150],"We":[153],"discuss":[154],"accounts":[157],"complex":[160],"labor":[161],"involved":[162],"determining":[164],"who":[165],"\"gets":[166],"it\"":[167],"identifying":[169],"potential":[170],"supporters,":[171],"navigating":[174],"complexities":[176],"agency":[180],"sharing":[182],"their":[183],"experiences,":[184],"clear":[186],"implications":[187],"design":[190],"new":[192],"platforms":[194]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":13},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":13},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":9}],"updated_date":"2026-07-14T08:27:34.040176","created_date":"2025-10-10T00:00:00"}