{"id":"https://openalex.org/W3015176624","doi":"https://doi.org/10.1145/3383845.3383874","title":"The critical success factors for new service development in digital service","display_name":"The critical success factors for new service development in digital service","publication_year":2020,"publication_date":"2020-01-31","ids":{"openalex":"https://openalex.org/W3015176624","doi":"https://doi.org/10.1145/3383845.3383874","mag":"3015176624"},"language":"en","primary_location":{"id":"doi:10.1145/3383845.3383874","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3383845.3383874","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 the 3rd International Conference on Computers in Management and Business","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076212471","display_name":"Nopsaran Thuethongchai","orcid":"https://orcid.org/0000-0003-4665-2760"},"institutions":[{"id":"https://openalex.org/I158708052","display_name":"Chulalongkorn University","ror":"https://ror.org/028wp3y58","country_code":"TH","type":"education","lineage":["https://openalex.org/I158708052"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Nopsaran Thuethongchai","raw_affiliation_strings":["Technopreneurship and Innovation Management program, Chulalongkorn University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technopreneurship and Innovation Management program, Chulalongkorn University","institution_ids":["https://openalex.org/I158708052"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049546276","display_name":"Tatri Taiphapoon","orcid":null},"institutions":[{"id":"https://openalex.org/I158708052","display_name":"Chulalongkorn University","ror":"https://ror.org/028wp3y58","country_code":"TH","type":"education","lineage":["https://openalex.org/I158708052"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Tatri Taiphapoon","raw_affiliation_strings":["Chulalongkorn University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chulalongkorn University","institution_ids":["https://openalex.org/I158708052"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049221681","display_name":"Achara Chandrachai","orcid":"https://orcid.org/0009-0007-6345-7779"},"institutions":[{"id":"https://openalex.org/I158708052","display_name":"Chulalongkorn University","ror":"https://ror.org/028wp3y58","country_code":"TH","type":"education","lineage":["https://openalex.org/I158708052"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Achara Chandrachai","raw_affiliation_strings":["Chulalongkorn Business School, Chulalongkorn University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Chulalongkorn Business School, Chulalongkorn University","institution_ids":["https://openalex.org/I158708052"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5081209698","display_name":"Sipat Triukose","orcid":"https://orcid.org/0000-0002-2826-752X"},"institutions":[{"id":"https://openalex.org/I158708052","display_name":"Chulalongkorn University","ror":"https://ror.org/028wp3y58","country_code":"TH","type":"education","lineage":["https://openalex.org/I158708052"]}],"countries":["TH"],"is_corresponding":false,"raw_author_name":"Sipat Triukose","raw_affiliation_strings":["Research Group on Applied Computer Engineering Technology for Medicine and Healthcare, Chulalongkorn University, Chulalongkorn University, Big Data Analytics and IoT Center (CUBIC)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Research Group on Applied Computer Engineering Technology for Medicine and Healthcare, Chulalongkorn University, Chulalongkorn University, Big Data Analytics and IoT Center (CUBIC)","institution_ids":["https://openalex.org/I158708052"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I158708052"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"222","last_page":"227"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9868999719619751,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6242018342018127},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6108235120773315},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6055530309677124},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.5938236713409424},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5614191293716431},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5101954936981201},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.48225075006484985},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4719761312007904},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.44875606894493103},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4205533564090729},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.41864052414894104},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.41331666707992554},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.37650424242019653},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3463817238807678}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6242018342018127},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6108235120773315},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6055530309677124},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.5938236713409424},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5614191293716431},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5101954936981201},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.48225075006484985},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4719761312007904},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.44875606894493103},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4205533564090729},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.41864052414894104},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.41331666707992554},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37650424242019653},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3463817238807678},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3383845.3383874","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3383845.3383874","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 the 3rd International Conference on Computers in Management and Business","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6800000071525574,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W58517354","https://openalex.org/W171146128","https://openalex.org/W285807639","https://openalex.org/W1482589508","https://openalex.org/W1599041072","https://openalex.org/W1611930116","https://openalex.org/W1975512401","https://openalex.org/W1977495829","https://openalex.org/W1993519739","https://openalex.org/W1996452104","https://openalex.org/W2010675130","https://openalex.org/W2011888272","https://openalex.org/W2012020516","https://openalex.org/W2021770668","https://openalex.org/W2032832502","https://openalex.org/W2046553909","https://openalex.org/W2055846525","https://openalex.org/W2066321582","https://openalex.org/W2076216618","https://openalex.org/W2076910414","https://openalex.org/W2077617176","https://openalex.org/W2087676477","https://openalex.org/W2087760219","https://openalex.org/W2099336757","https://openalex.org/W2102586032","https://openalex.org/W2118903770","https://openalex.org/W2122401796","https://openalex.org/W2130926829","https://openalex.org/W2147576648","https://openalex.org/W2156493768","https://openalex.org/W2165093166","https://openalex.org/W2167085188","https://openalex.org/W2418644831","https://openalex.org/W2609069495","https://openalex.org/W2614783915","https://openalex.org/W2769088377","https://openalex.org/W2796850818","https://openalex.org/W2797966264","https://openalex.org/W2901077477","https://openalex.org/W4236843247","https://openalex.org/W4238131249","https://openalex.org/W4239997671","https://openalex.org/W4254581779","https://openalex.org/W6672881501"],"related_works":["https://openalex.org/W2133079869","https://openalex.org/W2269539645","https://openalex.org/W2808736867","https://openalex.org/W4220762673","https://openalex.org/W2259637914","https://openalex.org/W4243713506","https://openalex.org/W4247942852","https://openalex.org/W2301887030","https://openalex.org/W2048859909","https://openalex.org/W2075467564"],"abstract_inverted_index":{"The":[0,96,113,164],"critical":[1,156,173],"success":[2,61,69,122,157,174,197],"factors":[3,62,123,158,175],"of":[4,21,27,70,109,115,121,124,150,166,198],"New":[5,125],"Service":[6,126],"Development":[7,127],"(NSD)":[8],"has":[9],"received":[10],"overwhelming":[11],"interest":[12],"and":[13,83,90,155,191],"played":[14],"an":[15],"important":[16,193],"role":[17,194],"in":[18,44,52,56,143],"the":[19,53,57,68,92,144,196],"growth":[20],"service":[22,32,42,58,72,76,189,203],"industries.":[23],"With":[24],"current":[25,97],"situation":[26],"highly":[28],"competitive":[29,48,54],"business":[30],"environment,":[31],"provider":[33],"companies":[34],"are":[35,64,147],"inevitably":[36],"forced":[37],"to":[38,46,140,170,187],"adopt":[39],"or":[40,50,184],"develop":[41],"innovation":[43,190],"order":[45],"gain":[47],"advantages":[49],"remain":[51],"races":[55],"industry.":[59],"Critical":[60],"(CSFs)":[63],"crucial":[65],"aspects":[66],"for":[67,180,195],"new":[71,110,116],"development.":[73],"To":[74],"create":[75],"innovation,":[77],"project":[78,80,93,182],"manager,":[79],"team":[81],"members":[82],"authorized":[84,185],"persons":[85,186],"must":[86],"have":[87],"good":[88],"understanding":[89,120],"plan":[91],"execution":[94],"appropriately.":[95],"fast-changing":[98],"economic":[99],"condition,":[100],"which":[101],"focuses":[102],"on":[103,135,152],"digital":[104,162,202],"economy,":[105],"requires":[106,118],"rapid":[107],"development":[108,114],"congruous":[111],"services.":[112],"services":[117],"comprehensive":[119],"process.":[128],"Even":[129],"though":[130],"there":[131,146],"were":[132],"numerous":[133],"studies":[134,151],"suitably":[136],"applying":[137],"NSD":[138,199],"process":[139,154,200],"various":[141],"industries":[142],"past,":[145],"limited":[148],"numbers":[149],"this":[153,167],"these":[159],"days":[160],"during":[161],"era.":[163],"contribution":[165],"research":[168],"is":[169],"propose":[171],"seven":[172],"(7C":[176],"Model)":[177],"providing":[178],"guidance":[179],"a":[181],"manager":[183],"manage":[188],"play":[192],"especially":[201],"channel.":[204]},"counts_by_year":[{"year":2021,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}