{"id":"https://openalex.org/W3093785992","doi":"https://doi.org/10.1145/3383652.3423917","title":"Influence of virtual agent politeness behaviors on how users join small conversational groups","display_name":"Influence of virtual agent politeness behaviors on how users join small conversational groups","publication_year":2020,"publication_date":"2020-10-19","ids":{"openalex":"https://openalex.org/W3093785992","doi":"https://doi.org/10.1145/3383652.3423917","mag":"3093785992"},"language":"en","primary_location":{"id":"doi:10.1145/3383652.3423917","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3383652.3423917","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th ACM International Conference on Intelligent Virtual Agents","raw_type":"proceedings-article"},"type":"preprint","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-291569","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030928460","display_name":"Sahba Zojaji","orcid":"https://orcid.org/0000-0003-4689-4647"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Sahba Zojaji","raw_affiliation_strings":["EECS, KTH-Royal Institute of Technology, Stockholm, Sweden","KTH - KTH Royal Institute of Technology [Stockholm] (SE-100 44, Stockholm, Sweden - Sweden)"],"affiliations":[{"raw_affiliation_string":"EECS, KTH-Royal Institute of Technology, Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]},{"raw_affiliation_string":"KTH - KTH Royal Institute of Technology [Stockholm] (SE-100 44, Stockholm, Sweden - Sweden)","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055757332","display_name":"Christopher Peters","orcid":null},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Christopher Peters","raw_affiliation_strings":["EECS, KTH-Royal Institute of Technology, Stockholm, Sweden","KTH - KTH Royal Institute of Technology [Stockholm] (SE-100 44, Stockholm, Sweden - Sweden)"],"affiliations":[{"raw_affiliation_string":"EECS, KTH-Royal Institute of Technology, Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]},{"raw_affiliation_string":"KTH - KTH Royal Institute of Technology [Stockholm] (SE-100 44, Stockholm, Sweden - Sweden)","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079026902","display_name":"Catherine P\u00e9lachaud","orcid":"https://orcid.org/0000-0003-1008-0799"},"institutions":[{"id":"https://openalex.org/I4210150358","display_name":"Institut Syst\u00e8mes Intelligents et de Robotique","ror":"https://ror.org/05neq8668","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I154526488","https://openalex.org/I39804081","https://openalex.org/I4210150358","https://openalex.org/I4210159245"]},{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"funder","lineage":["https://openalex.org/I1294671590"]},{"id":"https://openalex.org/I39804081","display_name":"Sorbonne Universit\u00e9","ror":"https://ror.org/02en5vm52","country_code":"FR","type":"education","lineage":["https://openalex.org/I39804081"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Catherine Pelachaud","raw_affiliation_strings":["ISIR, Sorbonne University, Paris France","CNRS - Centre National de la Recherche Scientifique (France)"],"affiliations":[{"raw_affiliation_string":"ISIR, Sorbonne University, Paris France","institution_ids":["https://openalex.org/I4210150358","https://openalex.org/I39804081"]},{"raw_affiliation_string":"CNRS - Centre National de la Recherche Scientifique (France)","institution_ids":["https://openalex.org/I1294671590"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5030928460"],"corresponding_institution_ids":["https://openalex.org/I86987016"],"apc_list":null,"apc_paid":null,"fwci":2.4537,"has_fulltext":false,"cited_by_count":19,"citation_normalized_percentile":{"value":0.89452659,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11148","display_name":"Language, Metaphor, and Cognition","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9926000237464905,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/politeness","display_name":"Politeness","score":0.91044682264328},{"id":"https://openalex.org/keywords/clarity","display_name":"CLARITY","score":0.7266356945037842},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6704894304275513},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6582287549972534},{"id":"https://openalex.org/keywords/politeness-theory","display_name":"Politeness theory","score":0.6454623937606812},{"id":"https://openalex.org/keywords/nonverbal-communication","display_name":"Nonverbal communication","score":0.6039755940437317},{"id":"https://openalex.org/keywords/join","display_name":"Join (topology)","score":0.5903184413909912},{"id":"https://openalex.org/keywords/virtual-agent","display_name":"Virtual agent","score":0.5877547860145569},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.538524866104126},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.5145992040634155},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.33361899852752686},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3223632574081421},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.2722943425178528},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.15977880358695984}],"concepts":[{"id":"https://openalex.org/C61123122","wikidata":"https://www.wikidata.org/wiki/Q281287","display_name":"Politeness","level":2,"score":0.91044682264328},{"id":"https://openalex.org/C2777146004","wikidata":"https://www.wikidata.org/wiki/Q14949826","display_name":"CLARITY","level":2,"score":0.7266356945037842},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6704894304275513},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6582287549972534},{"id":"https://openalex.org/C58393919","wikidata":"https://www.wikidata.org/wiki/Q7210152","display_name":"Politeness theory","level":3,"score":0.6454623937606812},{"id":"https://openalex.org/C145633318","wikidata":"https://www.wikidata.org/wiki/Q207125","display_name":"Nonverbal communication","level":2,"score":0.6039755940437317},{"id":"https://openalex.org/C2776124973","wikidata":"https://www.wikidata.org/wiki/Q3183033","display_name":"Join (topology)","level":2,"score":0.5903184413909912},{"id":"https://openalex.org/C2983409430","wikidata":"https://www.wikidata.org/wiki/Q7935065","display_name":"Virtual agent","level":2,"score":0.5877547860145569},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.538524866104126},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5145992040634155},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.33361899852752686},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3223632574081421},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.2722943425178528},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.15977880358695984},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3383652.3423917","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3383652.3423917","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th ACM International Conference on Intelligent Virtual Agents","raw_type":"proceedings-article"},{"id":"pmh:oai:DiVA.org:kth-291569","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-291569","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"},{"id":"pmh:oai:HAL:hal-02988749v1","is_oa":true,"landing_page_url":"https://hal.science/hal-02988749","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ACM Intelligent Virtual Agents, Oct 2020, Glasgow, United Kingdom. ⟨10.1145/3383652.3423917⟩","raw_type":"Conference papers"}],"best_oa_location":{"id":"pmh:oai:DiVA.org:kth-291569","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-291569","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1529931627","display_name":null,"funder_award_id":"765955","funder_id":"https://openalex.org/F4320335254","funder_display_name":"Horizon 2020"},{"id":"https://openalex.org/G4956428346","display_name":null,"funder_award_id":"Horizon 2020 research and innovatio","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"},{"id":"https://openalex.org/G5036817778","display_name":null,"funder_award_id":"European Union's Horizon 2020 research and innov","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"},{"id":"https://openalex.org/G5399556803","display_name":null,"funder_award_id":"This project has received funding from the Europea","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"},{"id":"https://openalex.org/G8208054151","display_name":null,"funder_award_id":"765955","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"},{"id":"https://openalex.org/G8318064016","display_name":null,"funder_award_id":"Horizon","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"},{"id":"https://openalex.org/G8633428685","display_name":null,"funder_award_id":"European Union's Horizon 2020 research and innovat","funder_id":"https://openalex.org/F4320320300","funder_display_name":"European Commission"}],"funders":[{"id":"https://openalex.org/F4320320300","display_name":"European Commission","ror":"https://ror.org/00k4n6c32"},{"id":"https://openalex.org/F4320335254","display_name":"Horizon 2020","ror":null}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W1654692083","https://openalex.org/W1938008383","https://openalex.org/W2010236945","https://openalex.org/W2067589702","https://openalex.org/W2142751871","https://openalex.org/W2147492008","https://openalex.org/W2346933546","https://openalex.org/W2490014606","https://openalex.org/W2550568158","https://openalex.org/W2594677124","https://openalex.org/W2755795939","https://openalex.org/W2787887681","https://openalex.org/W4250786359"],"related_works":["https://openalex.org/W2581361267","https://openalex.org/W2902479072","https://openalex.org/W2966304526","https://openalex.org/W2362328604","https://openalex.org/W3166434606","https://openalex.org/W3178113272","https://openalex.org/W2001518704","https://openalex.org/W4280650107","https://openalex.org/W4206135091","https://openalex.org/W2385946220"],"abstract_inverted_index":{"Politeness":[0],"behaviors":[1,29],"could":[2],"affect":[3],"individuals'":[4],"decisions":[5],"heavily":[6],"in":[7,19,36,55,81,137],"their":[8,190],"daily":[9],"lives":[10],"and":[11,68,75,79,100,145,163,210],"may":[12],"therefore":[13],"also":[14],"play":[15],"an":[16,82,93,183],"important":[17],"role":[18],"human-agent":[20],"interactions.":[21],"This":[22],"study":[23],"considers":[24],"the":[25,86,90,109,112,118,121,127,131,193,203,216],"impact":[26,189],"of":[27,111,120,130,171,192,215],"politeness":[28,70,165,197],"made":[30],"by":[31],"a":[32,37,46,56,61,103,152,168,175,179,212],"virtual":[33,57],"agent,":[34,44],"already":[35],"small":[38,180],"face-to-face":[39],"conversational":[40],"group":[41,91,181],"with":[42,155],"another":[43],"on":[45,60,149],"human":[47],"participant":[48,87,125,176],"as":[49],"they":[50],"approach":[51],"to":[52,77,84,88,116,139,177,201],"join":[53,89,178],"it":[54],"environment":[58],"displayed":[59],"monitor.":[62],"The":[63],"agent":[64],"uses":[65],"five":[66],"verbal":[67],"nonverbal":[69],"strategies,":[71],"ranging":[72],"from":[73,151],"indirect":[74],"implicit":[76],"direct":[78,104,162],"explicit,":[80],"attempt":[83],"influence":[85],"at":[92,123,182],"inconvenient":[94,184],"location,":[95,185],"which":[96],"requires":[97],"more":[98,161],"time":[99],"effort":[101],"than":[102],"route":[105],"that":[106,160],"would":[107],"ignore":[108],"invitation":[110],"agent.":[113,194,217],"In":[114],"addition":[115],"assessing":[117],"success":[119,172,209],"strategies":[122,166],"influencing":[124],"behavior,":[126],"participants'":[128],"perception":[129,191],"agent's":[132],"persuasive":[133,208],"behavior":[134],"is":[135],"assessed":[136],"relation":[138],"clarity,":[140],"face":[141],"loss,":[142],"positive":[143,196,213],"face,":[144],"negative":[146],"face.":[147],"Based":[148],"results":[150],"within-subjects":[153],"experiment":[154],"30":[156],"participants,":[157],"we":[158],"found":[159,200],"explicit":[164],"have":[167],"higher":[169],"level":[170],"when":[173],"requesting":[174],"but":[186],"sometimes":[187],"negatively":[188],"A":[195],"strategy":[198],"was":[199],"be":[202],"most":[204],"effective":[205],"for":[206],"both":[207],"maintaining":[211],"impression":[214]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5}],"updated_date":"2026-03-11T14:59:36.786465","created_date":"2025-10-10T00:00:00"}