{"id":"https://openalex.org/W3028827634","doi":"https://doi.org/10.1145/3380625.3380632","title":"Research on the Influencing Factors of Customer Loyalty in Offline Supermarket under New Retail Model","display_name":"Research on the Influencing Factors of Customer Loyalty in Offline Supermarket under New Retail Model","publication_year":2020,"publication_date":"2020-01-17","ids":{"openalex":"https://openalex.org/W3028827634","doi":"https://doi.org/10.1145/3380625.3380632","mag":"3028827634"},"language":"en","primary_location":{"id":"doi:10.1145/3380625.3380632","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3380625.3380632","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 4th International Conference on Management Engineering, Software Engineering and Service Sciences","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021303859","display_name":"Yulu Fan","orcid":"https://orcid.org/0000-0002-3467-9141"},"institutions":[{"id":"https://openalex.org/I196699116","display_name":"Wuhan University of Technology","ror":"https://ror.org/03fe7t173","country_code":"CN","type":"education","lineage":["https://openalex.org/I196699116"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yulu Fan","raw_affiliation_strings":["School of Economics Wuhan University of Technology, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"School of Economics Wuhan University of Technology, Wuhan, China","institution_ids":["https://openalex.org/I196699116"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080418196","display_name":"Jinchun Kou","orcid":null},"institutions":[{"id":"https://openalex.org/I196699116","display_name":"Wuhan University of Technology","ror":"https://ror.org/03fe7t173","country_code":"CN","type":"education","lineage":["https://openalex.org/I196699116"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jinchun Kou","raw_affiliation_strings":["School of Economics Wuhan University of Technology, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"School of Economics Wuhan University of Technology, Wuhan, China","institution_ids":["https://openalex.org/I196699116"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101415161","display_name":"Juncheng Liu","orcid":"https://orcid.org/0000-0002-5895-0581"},"institutions":[{"id":"https://openalex.org/I196699116","display_name":"Wuhan University of Technology","ror":"https://ror.org/03fe7t173","country_code":"CN","type":"education","lineage":["https://openalex.org/I196699116"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Juncheng Liu","raw_affiliation_strings":["School of Information Engineering, Wuhan University of Technology, Wuhan, China"],"affiliations":[{"raw_affiliation_string":"School of Information Engineering, Wuhan University of Technology, Wuhan, China","institution_ids":["https://openalex.org/I196699116"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5021303859"],"corresponding_institution_ids":["https://openalex.org/I196699116"],"apc_list":null,"apc_paid":null,"fwci":0.5456,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.74756247,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"216","last_page":"220"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9957000017166138,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.935699999332428,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.7106510400772095},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6989436149597168},{"id":"https://openalex.org/keywords/loyalty-business-model","display_name":"Loyalty business model","score":0.6742249727249146},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5959218144416809},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.5740904808044434},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.5360271334648132},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.45513781905174255},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3617812991142273},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.33551689982414246},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.19181093573570251}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7106510400772095},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6989436149597168},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.6742249727249146},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5959218144416809},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5740904808044434},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5360271334648132},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.45513781905174255},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3617812991142273},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.33551689982414246},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.19181093573570251},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3380625.3380632","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3380625.3380632","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 4th International Conference on Management Engineering, Software Engineering and Service Sciences","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.49000000953674316}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W3125863232"],"related_works":["https://openalex.org/W2389397154","https://openalex.org/W3024507329","https://openalex.org/W4389143236","https://openalex.org/W2469901228","https://openalex.org/W2123217435","https://openalex.org/W3113150333","https://openalex.org/W2141148255","https://openalex.org/W2277816436","https://openalex.org/W3015043872","https://openalex.org/W1988526719"],"abstract_inverted_index":{"With":[0],"the":[1,6,11,46,50,56,63,89,92,96,142,154,162],"upgrading":[2],"of":[3,8,36,49,72,91,157],"consumption":[4],"and":[5,18,28,40,75,81,98,111,137],"transformation":[7],"traditional":[9],"supermarkets,":[10],"new":[12,37,51,158],"retail":[13,38,52,159],"war":[14],"is":[15,26],"becoming":[16],"more":[17,19,27,29],"fierce.":[20],"In":[21],"such":[22],"an":[23],"environment,":[24],"it":[25],"important":[30],"to":[31,44,87],"improve":[32],"customers'":[33],"satisfaction":[34,74,125],"degree":[35],"supermarkets":[39,160],"cultivate":[41],"customer":[42,73,120,124,155],"loyalty":[43,76,136,156],"promote":[45],"accelerated":[47],"development":[48],"industry.":[53],"Based":[54,140],"on":[55,119,134,141],"structural":[57],"equation":[58],"model,":[59],"this":[60,147],"paper":[61,148],"collects":[62],"customer's":[64],"willingness":[65],"data":[66,90],"through":[67],"questionnaires,":[68],"establishes":[69],"a":[70,115,127,130],"model":[71,97],"influencing":[77],"factors.":[78],"Besides,":[79],"SPSS24.0":[80],"AMOS24.0":[82],"statistical":[83],"software":[84],"are":[85],"used":[86],"analyze":[88],"questionnaire":[93],"data,":[94],"verify":[95],"conduct":[99],"hypothetical":[100],"test.":[101],"The":[102],"research":[103],"results":[104],"show":[105],"that":[106],"commodity":[107],"traits,":[108],"service":[109],"quality":[110],"shopping":[112],"convenience":[113],"have":[114],"significant":[116,131],"positive":[117,132],"impact":[118,133],"satisfaction.":[121],"Among":[122],"them,":[123],"as":[126],"mediator":[128],"has":[129],"emotional":[135],"behavioral":[138],"loyalty.":[139],"above":[143],"empirical":[144],"analysis":[145],"results,":[146],"proposes":[149],"some":[150],"suggestions":[151],"for":[152],"improving":[153],"in":[161],"future.":[163]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
