{"id":"https://openalex.org/W3005472185","doi":"https://doi.org/10.1145/3377290.3377295","title":"Emerging personalization elements in health service delivery","display_name":"Emerging personalization elements in health service delivery","publication_year":2020,"publication_date":"2020-01-29","ids":{"openalex":"https://openalex.org/W3005472185","doi":"https://doi.org/10.1145/3377290.3377295","mag":"3005472185"},"language":"en","primary_location":{"id":"doi:10.1145/3377290.3377295","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3377290.3377295","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 23rd International Conference on Academic Mindtrek","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051738223","display_name":"Olli Korhonen","orcid":"https://orcid.org/0000-0001-7214-2161"},"institutions":[{"id":"https://openalex.org/I98381234","display_name":"University of Oulu","ror":"https://ror.org/03yj89h83","country_code":"FI","type":"education","lineage":["https://openalex.org/I98381234"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Olli Korhonen","raw_affiliation_strings":["University of Oulu, Oulu, Finland"],"affiliations":[{"raw_affiliation_string":"University of Oulu, Oulu, Finland","institution_ids":["https://openalex.org/I98381234"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036638184","display_name":"Vasiliki Mylonopoulou","orcid":"https://orcid.org/0000-0002-2493-5543"},"institutions":[{"id":"https://openalex.org/I881427289","display_name":"University of Gothenburg","ror":"https://ror.org/01tm6cn81","country_code":"SE","type":"education","lineage":["https://openalex.org/I881427289"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Vasiliki Mylonopoulou","raw_affiliation_strings":["University of Gothenburg, Gothenburg, Sweden"],"affiliations":[{"raw_affiliation_string":"University of Gothenburg, Gothenburg, Sweden","institution_ids":["https://openalex.org/I881427289"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027747462","display_name":"Guido Giunti","orcid":"https://orcid.org/0000-0003-0836-9825"},"institutions":[{"id":"https://openalex.org/I98381234","display_name":"University of Oulu","ror":"https://ror.org/03yj89h83","country_code":"FI","type":"education","lineage":["https://openalex.org/I98381234"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Guido Giunti","raw_affiliation_strings":["University of Oulu, Oulu, Finland"],"affiliations":[{"raw_affiliation_string":"University of Oulu, Oulu, Finland","institution_ids":["https://openalex.org/I98381234"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5051738223"],"corresponding_institution_ids":["https://openalex.org/I98381234"],"apc_list":null,"apc_paid":null,"fwci":1.8942,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.87542737,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"37","last_page":"44"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9902999997138977,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.917339563369751},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.6713289618492126},{"id":"https://openalex.org/keywords/healthcare-delivery","display_name":"Healthcare delivery","score":0.5988335013389587},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5609975457191467},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5324381589889526},{"id":"https://openalex.org/keywords/health-professionals","display_name":"Health professionals","score":0.5119205713272095},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.49516788125038147},{"id":"https://openalex.org/keywords/healthcare-service","display_name":"Healthcare service","score":0.4744052588939667},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4696347713470459},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4649215042591095},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4315144717693329},{"id":"https://openalex.org/keywords/emerging-technologies","display_name":"Emerging technologies","score":0.41313329339027405},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4107895493507385},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.33353376388549805},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3080664277076721},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.27517688274383545},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.140719473361969},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.0840727686882019},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.05983111262321472}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.917339563369751},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.6713289618492126},{"id":"https://openalex.org/C3018457447","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Healthcare delivery","level":3,"score":0.5988335013389587},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5609975457191467},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5324381589889526},{"id":"https://openalex.org/C3019806175","wikidata":"https://www.wikidata.org/wiki/Q11974939","display_name":"Health professionals","level":3,"score":0.5119205713272095},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.49516788125038147},{"id":"https://openalex.org/C3018279614","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Healthcare service","level":3,"score":0.4744052588939667},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4696347713470459},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4649215042591095},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4315144717693329},{"id":"https://openalex.org/C207267971","wikidata":"https://www.wikidata.org/wiki/Q120208","display_name":"Emerging technologies","level":2,"score":0.41313329339027405},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4107895493507385},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.33353376388549805},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3080664277076721},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.27517688274383545},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.140719473361969},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0840727686882019},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.05983111262321472},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3377290.3377295","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3377290.3377295","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 23rd International Conference on Academic Mindtrek","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W1480499729","https://openalex.org/W1527311855","https://openalex.org/W1572092804","https://openalex.org/W1604502480","https://openalex.org/W1924618820","https://openalex.org/W1972950717","https://openalex.org/W2011467684","https://openalex.org/W2020958128","https://openalex.org/W2023297762","https://openalex.org/W2040940341","https://openalex.org/W2066659226","https://openalex.org/W2072194882","https://openalex.org/W2090214829","https://openalex.org/W2091775536","https://openalex.org/W2093675962","https://openalex.org/W2129536675","https://openalex.org/W2133766618","https://openalex.org/W2135768894","https://openalex.org/W2137373114","https://openalex.org/W2159165123","https://openalex.org/W2245375986","https://openalex.org/W2277370197","https://openalex.org/W2331819514","https://openalex.org/W2416323622","https://openalex.org/W2496777941","https://openalex.org/W2503981971","https://openalex.org/W2739031050","https://openalex.org/W2754849330","https://openalex.org/W2765748255","https://openalex.org/W2888703261","https://openalex.org/W2894212307","https://openalex.org/W2903847175","https://openalex.org/W2905048573","https://openalex.org/W3125107113","https://openalex.org/W3157948168","https://openalex.org/W4233882810","https://openalex.org/W6631705094","https://openalex.org/W6634194999","https://openalex.org/W7037017215"],"related_works":["https://openalex.org/W2798920256","https://openalex.org/W3038486208","https://openalex.org/W3204625135","https://openalex.org/W2424787717","https://openalex.org/W4213321278","https://openalex.org/W4402229131","https://openalex.org/W1460595643","https://openalex.org/W4400458323","https://openalex.org/W4320720115","https://openalex.org/W4400486895"],"abstract_inverted_index":{"Healthcare":[0],"emphasizes":[1],"the":[2,30,47,50,74,92],"importance":[3],"to":[4,24,70,73],"treat":[5],"each":[6],"healthcare":[7,22,41,51],"user":[8,42],"as":[9],"a":[10,16,40,80],"unique":[11],"individual.":[12],"This":[13],"paper":[14],"reports":[15],"case":[17],"study,":[18],"where":[19],"we":[20],"asked":[21],"professionals":[23],"rationalize":[25],"their":[26],"work":[27],"practices":[28],"and":[29,66],"role":[31],"of":[32,54,77,94,101],"information":[33],"technology":[34],"(IT)":[35],"once":[36],"they":[37],"meet":[38],"with":[39,49,79],"seeking":[43],"for":[44],"help.":[45],"In":[46],"interviews":[48],"professionals,":[52],"aspects":[53],"personalization":[55,78,100],"elements":[56,65],"emerged":[57],"without":[58],"being":[59],"prompted.":[60],"We":[61],"analyzed":[62],"these":[63],"emerging":[64],"categorized":[67],"them":[68],"thematically":[69],"provide":[71,85],"insights":[72],"technology-driven":[75],"field":[76],"service-level":[81],"perspective.":[82],"Our":[83],"results":[84],"understanding":[86],"that":[87,97],"can":[88,98],"be":[89],"used":[90],"in":[91,103],"design":[93],"IT":[95],"solutions":[96],"support":[99],"services":[102],"healthcare.":[104]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":3}],"updated_date":"2026-03-28T08:17:26.163206","created_date":"2025-10-10T00:00:00"}