{"id":"https://openalex.org/W2997210167","doi":"https://doi.org/10.1145/3375187","title":"In Their Shoes","display_name":"In Their Shoes","publication_year":2020,"publication_date":"2020-01-04","ids":{"openalex":"https://openalex.org/W2997210167","doi":"https://doi.org/10.1145/3375187","mag":"2997210167"},"language":"en","primary_location":{"id":"doi:10.1145/3375187","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3375187","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100418195","display_name":"Yihong Wang","orcid":"https://orcid.org/0000-0002-1582-7655"},"institutions":[{"id":"https://openalex.org/I69356397","display_name":"Xi\u2019an Jiaotong-Liverpool University","ror":"https://ror.org/03zmrmn05","country_code":"CN","type":"education","lineage":["https://openalex.org/I69356397"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yihong Wang","raw_affiliation_strings":["Xi'an Jiatong Liverpool University, Suzhou, Jiangsu, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Xi'an Jiatong Liverpool University, Suzhou, Jiangsu, China","institution_ids":["https://openalex.org/I69356397"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062199049","display_name":"Konstantinos Papangelis","orcid":"https://orcid.org/0000-0002-7619-3190"},"institutions":[{"id":"https://openalex.org/I155173764","display_name":"Rochester Institute of Technology","ror":"https://ror.org/00v4yb702","country_code":"US","type":"education","lineage":["https://openalex.org/I155173764"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Konstantinos Papangelis","raw_affiliation_strings":["Rochester Institute of Technology, Rochester, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rochester Institute of Technology, Rochester, NY, USA","institution_ids":["https://openalex.org/I155173764"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042333468","display_name":"Ioanna Lykourentzou","orcid":"https://orcid.org/0000-0002-4243-4128"},"institutions":[{"id":"https://openalex.org/I193662353","display_name":"Utrecht University","ror":"https://ror.org/04pp8hn57","country_code":"NL","type":"education","lineage":["https://openalex.org/I193662353"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Ioanna Lykourentzou","raw_affiliation_strings":["Utrecht University, Utrecht, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Utrecht University, Utrecht, Netherlands","institution_ids":["https://openalex.org/I193662353"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031886887","display_name":"Hai\u2010Ning Liang","orcid":"https://orcid.org/0000-0003-3600-8955"},"institutions":[{"id":"https://openalex.org/I69356397","display_name":"Xi\u2019an Jiaotong-Liverpool University","ror":"https://ror.org/03zmrmn05","country_code":"CN","type":"education","lineage":["https://openalex.org/I69356397"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Hai-Ning Liang","raw_affiliation_strings":["Xi'an Jiaotong Liverpool University, Suzhou, Jiangsu, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Xi'an Jiaotong Liverpool University, Suzhou, Jiangsu, China","institution_ids":["https://openalex.org/I69356397"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084517014","display_name":"Irwyn Sadien","orcid":null},"institutions":[{"id":"https://openalex.org/I69356397","display_name":"Xi\u2019an Jiaotong-Liverpool University","ror":"https://ror.org/03zmrmn05","country_code":"CN","type":"education","lineage":["https://openalex.org/I69356397"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Irwyn Sadien","raw_affiliation_strings":["Xi'an Jiaotong - Liverpool University, Suzhou, Jiangsu, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Xi'an Jiaotong - Liverpool University, Suzhou, Jiangsu, China","institution_ids":["https://openalex.org/I69356397"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5027950123","display_name":"Evangelia Demerouti","orcid":null},"institutions":[{"id":"https://openalex.org/I83019370","display_name":"Eindhoven University of Technology","ror":"https://ror.org/02c2kyt77","country_code":"NL","type":"education","lineage":["https://openalex.org/I83019370"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Evangelia Demerouti","raw_affiliation_strings":["Eindhoven University of Technology, Eindhoven, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Eindhoven University of Technology, Eindhoven, Netherlands","institution_ids":["https://openalex.org/I83019370"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5001048336","display_name":"Vassilis-Javed Khan","orcid":"https://orcid.org/0000-0002-7333-981X"},"institutions":[{"id":"https://openalex.org/I83019370","display_name":"Eindhoven University of Technology","ror":"https://ror.org/02c2kyt77","country_code":"NL","type":"education","lineage":["https://openalex.org/I83019370"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Vassilis-Javed Khan","raw_affiliation_strings":["Eindhoven University of Technology, Eindhoven, Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Eindhoven University of Technology, Eindhoven, Netherlands","institution_ids":["https://openalex.org/I83019370"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.7563,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.88729698,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"4","issue":"GROUP","first_page":"1","last_page":"40"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.995199978351593,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crowdsourcing","display_name":"Crowdsourcing","score":0.8106973767280579},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5793413519859314},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"Job satisfaction","score":0.4796355366706848},{"id":"https://openalex.org/keywords/work-engagement","display_name":"Work engagement","score":0.4741898477077484},{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.4622608721256256},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4528754651546478},{"id":"https://openalex.org/keywords/job-design","display_name":"Job design","score":0.452159583568573},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.43825453519821167},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.41599130630493164},{"id":"https://openalex.org/keywords/burnout","display_name":"Burnout","score":0.410679429769516},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.33983147144317627},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.33623549342155457},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.21419775485992432},{"id":"https://openalex.org/keywords/job-performance","display_name":"Job performance","score":0.1855601668357849},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.11320766806602478},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09628468751907349},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.0857013463973999}],"concepts":[{"id":"https://openalex.org/C62230096","wikidata":"https://www.wikidata.org/wiki/Q275969","display_name":"Crowdsourcing","level":2,"score":0.8106973767280579},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5793413519859314},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.4796355366706848},{"id":"https://openalex.org/C2781160688","wikidata":"https://www.wikidata.org/wiki/Q2234192","display_name":"Work engagement","level":3,"score":0.4741898477077484},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.4622608721256256},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4528754651546478},{"id":"https://openalex.org/C139140526","wikidata":"https://www.wikidata.org/wiki/Q8034614","display_name":"Job design","level":4,"score":0.452159583568573},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.43825453519821167},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.41599130630493164},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.410679429769516},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.33983147144317627},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.33623549342155457},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21419775485992432},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.1855601668357849},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11320766806602478},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09628468751907349},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0857013463973999},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.0},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3375187","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3375187","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6600000262260437}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":85,"referenced_works":["https://openalex.org/W173586128","https://openalex.org/W191377608","https://openalex.org/W370291218","https://openalex.org/W902009834","https://openalex.org/W1484864026","https://openalex.org/W1573234480","https://openalex.org/W1577841485","https://openalex.org/W1580021619","https://openalex.org/W1795044592","https://openalex.org/W1800061554","https://openalex.org/W1918299769","https://openalex.org/W1947127065","https://openalex.org/W1968851106","https://openalex.org/W1972795713","https://openalex.org/W1975762104","https://openalex.org/W1977765689","https://openalex.org/W1988819884","https://openalex.org/W1990199118","https://openalex.org/W1990523995","https://openalex.org/W1992320280","https://openalex.org/W1995113941","https://openalex.org/W2019748568","https://openalex.org/W2022786786","https://openalex.org/W2028953510","https://openalex.org/W2033745466","https://openalex.org/W2035874553","https://openalex.org/W2048717901","https://openalex.org/W2054874622","https://openalex.org/W2066293811","https://openalex.org/W2066666984","https://openalex.org/W2072544276","https://openalex.org/W2075670547","https://openalex.org/W2081155210","https://openalex.org/W2085067988","https://openalex.org/W2096048269","https://openalex.org/W2097811905","https://openalex.org/W2100137851","https://openalex.org/W2101178741","https://openalex.org/W2102463240","https://openalex.org/W2105386261","https://openalex.org/W2109095424","https://openalex.org/W2109195974","https://openalex.org/W2114269021","https://openalex.org/W2114471346","https://openalex.org/W2122447448","https://openalex.org/W2123231022","https://openalex.org/W2127625785","https://openalex.org/W2130429407","https://openalex.org/W2132481689","https://openalex.org/W2133097426","https://openalex.org/W2144816256","https://openalex.org/W2146618936","https://openalex.org/W2147851174","https://openalex.org/W2148115887","https://openalex.org/W2148502822","https://openalex.org/W2151904515","https://openalex.org/W2153610778","https://openalex.org/W2156068443","https://openalex.org/W2158517811","https://openalex.org/W2160172778","https://openalex.org/W2164247312","https://openalex.org/W2168765606","https://openalex.org/W2171913066","https://openalex.org/W2182960067","https://openalex.org/W2285144430","https://openalex.org/W2293765620","https://openalex.org/W2327734981","https://openalex.org/W2417837440","https://openalex.org/W2530355104","https://openalex.org/W2590961862","https://openalex.org/W2783946743","https://openalex.org/W2795800176","https://openalex.org/W2811371717","https://openalex.org/W2889508061","https://openalex.org/W2904991071","https://openalex.org/W2918605963","https://openalex.org/W2948928365","https://openalex.org/W2966385599","https://openalex.org/W2994423563","https://openalex.org/W3121257585","https://openalex.org/W3121514645","https://openalex.org/W3124737430","https://openalex.org/W3129904307","https://openalex.org/W4239852189","https://openalex.org/W4247981320"],"related_works":["https://openalex.org/W2100236793","https://openalex.org/W2014566765","https://openalex.org/W2234539738","https://openalex.org/W3103041571","https://openalex.org/W2943402463","https://openalex.org/W1902561587","https://openalex.org/W1546080684","https://openalex.org/W139060407","https://openalex.org/W4386473436","https://openalex.org/W2339672669"],"abstract_inverted_index":{"Despite":[0],"the":[1,46,64,70,93,97,101,105,111,118,129,153,168,208,220,224,229,238],"growing":[2,41],"interest":[3],"in":[4,51,204],"crowdsourcing,":[5],"this":[6,20,77,83,199],"new":[7],"labor":[8],"model":[9],"has":[10],"recently":[11],"received":[12],"severe":[13],"criticism.":[14],"The":[15],"most":[16,130],"important":[17],"point":[18],"of":[19,43,49,61,66,73,89,121,193,206,223,241],"criticism":[21],"is":[22,39],"that":[23,185,198],"crowdworkers":[24,50,123,187,226],"are":[25],"often":[26],"underpaid":[27],"and":[28,35,110,158,179,191,195,197,211,227],"overworked.":[29],"This":[30],"severely":[31],"affects":[32],"job":[33,146,149,177],"satisfaction":[34],"productivity.":[36],"Although":[37],"there":[38,54],"a":[40,57,87,201],"body":[42],"evidence":[44],"exploring":[45,69],"work":[47,71,119,125,221,239],"experiences":[48,72,120,140,222,240],"various":[52],"countries,":[53],"have":[55,188],"been":[56],"very":[58],"limited":[59],"number":[60],"studies":[62],"to":[63,81,152,219,233,237],"best":[65],"our":[67,215],"knowledge":[68],"Chinese":[74,132,225],"crowdworkers.":[75,242],"In":[76],"paper":[78],"we":[79,115],"aim":[80],"address":[82],"gap.":[84],"Based":[85],"on":[86,172],"framework":[88],"well-established":[90],"approaches,":[91],"namely":[92],"Job":[94],"Demands-Resources":[95],"model,":[96],"Work":[98,107],"Design":[99],"Questionnaire,":[100,114],"Oldenburg":[102],"Burnout":[103],"Inventory,":[104],"Utrecht":[106],"Engagement":[108],"Scale,":[109],"Organizational":[112],"Commitment":[113],"systematically":[116],"study":[117,136,216],"289":[122],"who":[124],"for":[126],"ZBJ.com":[127],"-":[128],"popular":[131],"crowdsourcing":[133,145],"platform.":[134],"Our":[135,162],"examines":[137],"these":[138],"crowdworker":[139],"along":[141],"four":[142,169],"dimensions:":[143],"(1)":[144],"demands,":[147],"(2)":[148],"resources":[150,196],"available":[151],"workers,":[154],"(3)":[155],"crowdwork":[156,209],"experiences,":[157],"(4)":[159],"platform":[160,212],"commitment.":[161,213],"results":[163],"indicate":[164],"significant":[165,202],"differences":[166],"across":[167],"dimensions":[170],"based":[171],"crowdworkers'":[173],"gender,":[174],"education,":[175],"income,":[176],"nature,":[178],"health":[180],"condition.":[181],"Further,":[182],"they":[183],"illustrate":[184],"different":[186,189],"needs":[190],"threshold":[192],"demands":[194],"plays":[200],"role":[203],"terms":[205],"moderating":[207],"experience":[210],"Overall,":[214],"sheds":[217],"light":[218],"at":[228],"same":[230],"time":[231],"contributes":[232],"furthering":[234],"understandings":[235],"related":[236]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2020-01-10T00:00:00"}
