{"id":"https://openalex.org/W3088244042","doi":"https://doi.org/10.1145/3372787.3390430","title":"Developing a conversational agent with a globally distributed team","display_name":"Developing a conversational agent with a globally distributed team","publication_year":2020,"publication_date":"2020-06-26","ids":{"openalex":"https://openalex.org/W3088244042","doi":"https://doi.org/10.1145/3372787.3390430","mag":"3088244042"},"language":"en","primary_location":{"id":"doi:10.1145/3372787.3390430","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3372787.3390430","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3372787.3390430","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th International Conference on Global Software Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3372787.3390430","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052651879","display_name":"Elayne Ruane","orcid":"https://orcid.org/0000-0001-7344-9763"},"institutions":[{"id":"https://openalex.org/I100930933","display_name":"University College Dublin","ror":"https://ror.org/05m7pjf47","country_code":"IE","type":"education","lineage":["https://openalex.org/I100930933"]}],"countries":["IE"],"is_corresponding":true,"raw_author_name":"Elayne Ruane","raw_affiliation_strings":["University College Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"University College Dublin, Ireland","institution_ids":["https://openalex.org/I100930933"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5086018229","display_name":"Ross Smith","orcid":"https://orcid.org/0000-0002-9044-9199"},"institutions":[{"id":"https://openalex.org/I4210105678","display_name":"Microsoft (Finland)","ror":"https://ror.org/01nehjf29","country_code":"FI","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210105678"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Ross Smith","raw_affiliation_strings":["Microsoft Corporation, Skype"],"affiliations":[{"raw_affiliation_string":"Microsoft Corporation, Skype","institution_ids":["https://openalex.org/I4210105678"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041370606","display_name":"Dan Bean","orcid":null},"institutions":[{"id":"https://openalex.org/I4210105678","display_name":"Microsoft (Finland)","ror":"https://ror.org/01nehjf29","country_code":"FI","type":"company","lineage":["https://openalex.org/I1290206253","https://openalex.org/I4210105678"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Dan Bean","raw_affiliation_strings":["Microsoft Corporation (Ret.), Skype"],"affiliations":[{"raw_affiliation_string":"Microsoft Corporation (Ret.), Skype","institution_ids":["https://openalex.org/I4210105678"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008884366","display_name":"Michael Tjalve","orcid":null},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]},{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Michael Tjalve","raw_affiliation_strings":["Microsoft Corporation, University of Washington"],"affiliations":[{"raw_affiliation_string":"Microsoft Corporation, University of Washington","institution_ids":["https://openalex.org/I1290206253","https://openalex.org/I201448701"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020823954","display_name":"Anthony Ventresque","orcid":"https://orcid.org/0000-0003-2064-1238"},"institutions":[{"id":"https://openalex.org/I100930933","display_name":"University College Dublin","ror":"https://ror.org/05m7pjf47","country_code":"IE","type":"education","lineage":["https://openalex.org/I100930933"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Anthony Ventresque","raw_affiliation_strings":["University College Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"University College Dublin, Ireland","institution_ids":["https://openalex.org/I100930933"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5052651879"],"corresponding_institution_ids":["https://openalex.org/I100930933"],"apc_list":null,"apc_paid":null,"fwci":0.8346,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.81376158,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"122","last_page":"126"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9891999959945679,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9891999959945679,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9876999855041504,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13197","display_name":"Spreadsheets and End-User Computing","score":0.9593999981880188,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/scrum","display_name":"Scrum","score":0.809837818145752},{"id":"https://openalex.org/keywords/new-product-development","display_name":"New product development","score":0.6185246109962463},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6030669212341309},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5561081171035767},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4539879858493805},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.4264652729034424},{"id":"https://openalex.org/keywords/reflection","display_name":"Reflection (computer programming)","score":0.4211660623550415},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.32627856731414795},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.32218706607818604},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.22908270359039307},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.20107394456863403},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.12006321549415588},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.10441836714744568}],"concepts":[{"id":"https://openalex.org/C147579259","wikidata":"https://www.wikidata.org/wiki/Q460387","display_name":"Scrum","level":4,"score":0.809837818145752},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.6185246109962463},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6030669212341309},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5561081171035767},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4539879858493805},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4264652729034424},{"id":"https://openalex.org/C65682993","wikidata":"https://www.wikidata.org/wiki/Q1056451","display_name":"Reflection (computer programming)","level":2,"score":0.4211660623550415},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.32627856731414795},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.32218706607818604},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22908270359039307},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.20107394456863403},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12006321549415588},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.10441836714744568},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3372787.3390430","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3372787.3390430","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3372787.3390430","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th International Conference on Global Software Engineering","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3372787.3390430","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3372787.3390430","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3372787.3390430","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 15th International Conference on Global Software Engineering","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3002506080","display_name":null,"funder_award_id":"3/RC/2094","funder_id":"https://openalex.org/F4320320847","funder_display_name":"Science Foundation Ireland"},{"id":"https://openalex.org/G7089338179","display_name":null,"funder_award_id":"grant 13/RC/2094","funder_id":"https://openalex.org/F4320320847","funder_display_name":"Science Foundation Ireland"},{"id":"https://openalex.org/G7646705613","display_name":null,"funder_award_id":"13/RC/209","funder_id":"https://openalex.org/F4320320847","funder_display_name":"Science Foundation Ireland"},{"id":"https://openalex.org/G7736775806","display_name":null,"funder_award_id":"13/RC/2094","funder_id":"https://openalex.org/F4320320847","funder_display_name":"Science Foundation Ireland"}],"funders":[{"id":"https://openalex.org/F4320320847","display_name":"Science Foundation Ireland","ror":"https://ror.org/0271asj38"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3088244042.pdf","grobid_xml":"https://content.openalex.org/works/W3088244042.grobid-xml"},"referenced_works_count":6,"referenced_works":["https://openalex.org/W1537001026","https://openalex.org/W2096249199","https://openalex.org/W2138496633","https://openalex.org/W2163862758","https://openalex.org/W2343556275","https://openalex.org/W4233183369"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W1870026296","https://openalex.org/W2075430918","https://openalex.org/W4386214760","https://openalex.org/W3208405049","https://openalex.org/W2185713335","https://openalex.org/W2917585145","https://openalex.org/W18636268","https://openalex.org/W2009679992","https://openalex.org/W3008700770"],"abstract_inverted_index":{"In":[0],"this":[1,94],"experience":[2],"report,":[3],"we":[4],"discuss":[5],"the":[6,100],"development":[7,62],"of":[8,24],"a":[9,27,29,44,51,66,81,97],"solution":[10,42],"that":[11,41],"enables":[12],"conflict-affected":[13,75],"youth":[14,76],"to":[15,39],"discover":[16],"and":[17,34,54,61,79],"access":[18],"relevant":[19],"learning":[20],"content.":[21],"A":[22],"team":[23],"individuals":[25],"from":[26],"not-for-profit,":[28],"large":[30],"multi-national":[31],"technology":[32],"company,":[33],"an":[35],"academic":[36],"institution,":[37],"collaborated":[38],"develop":[40],"as":[43],"conversational":[45],"agent":[46],"named":[47],"Hakeem.":[48],"We":[49,92],"provide":[50],"brief":[52],"motivation":[53],"product":[55,84],"description":[56],"before":[57],"outlining":[58],"our":[59],"design":[60,73],"process":[63],"including":[64],"forming":[65],"distributed":[67,90],"virtual":[68],"team,":[69],"engaging":[70],"in":[71,77],"user-centred":[72],"with":[74,96],"Lebanon,":[78],"using":[80],"minimum":[82],"viable":[83],"approach":[85],"while":[86],"adapting":[87],"Scrum":[88],"for":[89],"development.":[91],"end":[93],"report":[95],"reflection":[98],"on":[99],"lessons":[101],"learned":[102],"thus":[103],"far.":[104]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-04-10T15:06:20.359241","created_date":"2025-10-10T00:00:00"}