{"id":"https://openalex.org/W3021860633","doi":"https://doi.org/10.1145/3371300.3383350","title":"Measuring complexity of e-government services for people with low vision","display_name":"Measuring complexity of e-government services for people with low vision","publication_year":2020,"publication_date":"2020-04-20","ids":{"openalex":"https://openalex.org/W3021860633","doi":"https://doi.org/10.1145/3371300.3383350","mag":"3021860633"},"language":"en","primary_location":{"id":"doi:10.1145/3371300.3383350","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3371300.3383350","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 17th International Web for All Conference","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://zaguan.unizar.es/record/148526","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091571735","display_name":"Aritz Sala","orcid":null},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Aritz Sala","raw_affiliation_strings":["University of the Basque Country (UPV/EHU), Donostia, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of the Basque Country (UPV/EHU), Donostia, Spain","institution_ids":["https://openalex.org/I169108374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063132226","display_name":"Myriam Arrue","orcid":"https://orcid.org/0000-0001-8859-8964"},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Myriam Arrue","raw_affiliation_strings":["University of the Basque Country (UPV/EHU), Donostia, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of the Basque Country (UPV/EHU), Donostia, Spain","institution_ids":["https://openalex.org/I169108374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077345526","display_name":"J. Eduardo P\u00e9rez","orcid":"https://orcid.org/0000-0001-6185-2301"},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"J. Eduardo P\u00e9rez","raw_affiliation_strings":["University of the Basque Country (UPV/EHU), Donostia, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of the Basque Country (UPV/EHU), Donostia, Spain","institution_ids":["https://openalex.org/I169108374"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059435125","display_name":"Sandra Martina Esp\u00edn-Tello","orcid":"https://orcid.org/0000-0002-0235-3104"},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Sandra M. Esp\u00edn-Tello","raw_affiliation_strings":["University of the Basque Country (UPV/EHU), Donostia, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of the Basque Country (UPV/EHU), Donostia, Spain","institution_ids":["https://openalex.org/I169108374"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I169108374"],"apc_list":null,"apc_paid":null,"fwci":1.3441,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.77802198,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12481","display_name":"Digital Accessibility for Disabilities","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12481","display_name":"Digital Accessibility for Disabilities","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12207","display_name":"Assistive Technology in Communication and Mobility","score":0.9882000088691711,"subfield":{"id":"https://openalex.org/subfields/3609","display_name":"Occupational Therapy"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10914","display_name":"Tactile and Sensory Interactions","score":0.9782999753952026,"subfield":{"id":"https://openalex.org/subfields/2805","display_name":"Cognitive Neuroscience"},"field":{"id":"https://openalex.org/fields/28","display_name":"Neuroscience"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/low-vision","display_name":"Low vision","score":0.6824603080749512},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.5813146829605103},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5648185014724731},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5612204074859619},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.5411398410797119},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.512374997138977},{"id":"https://openalex.org/keywords/web-accessibility","display_name":"Web accessibility","score":0.47653207182884216},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.4755370616912842},{"id":"https://openalex.org/keywords/e-services","display_name":"E-services","score":0.4373430609703064},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.4339289963245392},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.32630103826522827},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.30674707889556885},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.2142966389656067},{"id":"https://openalex.org/keywords/optometry","display_name":"Optometry","score":0.1628398895263672},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.1179732084274292},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11027988791465759},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.08544078469276428},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.08065417408943176}],"concepts":[{"id":"https://openalex.org/C2983447183","wikidata":"https://www.wikidata.org/wiki/Q737460","display_name":"Low vision","level":2,"score":0.6824603080749512},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.5813146829605103},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5648185014724731},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5612204074859619},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.5411398410797119},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.512374997138977},{"id":"https://openalex.org/C194669863","wikidata":"https://www.wikidata.org/wiki/Q808932","display_name":"Web accessibility","level":4,"score":0.47653207182884216},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.4755370616912842},{"id":"https://openalex.org/C2776854086","wikidata":"https://www.wikidata.org/wiki/Q1273271","display_name":"E-services","level":2,"score":0.4373430609703064},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.4339289963245392},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.32630103826522827},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.30674707889556885},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.2142966389656067},{"id":"https://openalex.org/C119767625","wikidata":"https://www.wikidata.org/wiki/Q618211","display_name":"Optometry","level":1,"score":0.1628398895263672},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.1179732084274292},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11027988791465759},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.08544078469276428},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.08065417408943176},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C182321512","wikidata":"https://www.wikidata.org/wiki/Q1153289","display_name":"Web standards","level":3,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1145/3371300.3383350","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3371300.3383350","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 17th International Web for All Conference","raw_type":"proceedings-article"},{"id":"pmh:oai:zaguan.unizar.es:148526","is_oa":true,"landing_page_url":"http://zaguan.unizar.es/record/148526","pdf_url":null,"source":{"id":"https://openalex.org/S4306401812","display_name":"Zaguan (University of Zaragoza Repository)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I255234318","host_organization_name":"Universidad de Zaragoza","host_organization_lineage":["https://openalex.org/I255234318"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/book"}],"best_oa_location":{"id":"pmh:oai:zaguan.unizar.es:148526","is_oa":true,"landing_page_url":"http://zaguan.unizar.es/record/148526","pdf_url":null,"source":{"id":"https://openalex.org/S4306401812","display_name":"Zaguan (University of Zaragoza Repository)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I255234318","host_organization_name":"Universidad de Zaragoza","host_organization_lineage":["https://openalex.org/I255234318"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/book"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W45402271","https://openalex.org/W606861914","https://openalex.org/W1226963197","https://openalex.org/W1514126279","https://openalex.org/W1993194568","https://openalex.org/W2001161416","https://openalex.org/W2068287823","https://openalex.org/W2400832013","https://openalex.org/W2619815679","https://openalex.org/W2803745139","https://openalex.org/W4234903361","https://openalex.org/W4243534914"],"related_works":["https://openalex.org/W2351405070","https://openalex.org/W4248642934","https://openalex.org/W2912583858","https://openalex.org/W2003529552","https://openalex.org/W2011795367","https://openalex.org/W4239911758","https://openalex.org/W2947985324","https://openalex.org/W2049478712","https://openalex.org/W2426637989","https://openalex.org/W2949768676"],"abstract_inverted_index":{"Online":[0],"public":[1,15,59,102,111],"services":[2,16,36],"may":[3,25],"alleviate":[4],"many":[5],"of":[6,28,53,65,101,145,154],"the":[7,18,29,40,51,99,146,155],"inconveniences":[8],"citizens":[9],"have":[10,113],"to":[11,94,117,151,158],"face":[12],"when":[13],"accessing":[14],"in":[17,161],"real":[19],"world.":[20],"People":[21],"with":[22,50,80,107,134,167],"low":[23,81,108,135,168],"vision":[24,82,136],"be":[26,45,159],"one":[27],"collectives":[30],"who":[31],"could":[32],"benefit":[33],"from":[34],"electronic":[35],"(short":[37],"as":[38,42],"e-services)":[39],"most,":[41],"they":[43,73],"can":[44],"accessed":[46],"anytime,":[47],"anywhere":[48],"and":[49,68,83,120,137],"help":[52],"their":[54],"usual":[55],"assistive":[56],"technology.":[57],"Many":[58],"e-services":[60,103,112],"are":[61,74],"provided":[62],"by":[63],"means":[64],"accessing,":[66],"completing":[67,84],"submitting":[69],"an":[70,126],"online-form.":[71],"However,":[72],"not":[75],"always":[76],"accessible":[77],"for":[78,97,105,165],"people":[79,106,133,166],"them":[85],"often":[86],"becomes":[87],"a":[88],"complex":[89],"task.":[90],"This":[91],"paper":[92],"aims":[93],"provide":[95],"mechanisms":[96],"measuring":[98,122],"complexity":[100,121,163],"forms":[104],"vision.":[109,169],"Five":[110],"been":[114],"evaluated":[115],"according":[116],"accessibility":[118],"guidelines":[119],"metrics.":[123],"In":[124],"addition,":[125],"exploratory":[127],"study":[128],"was":[129],"conducted":[130],"including":[131],"five":[132,138],"without":[139],"visual":[140],"impairments.":[141],"The":[142],"preliminary":[143],"analysis":[144],"data":[147],"collected":[148],"leads":[149],"us":[150],"identify":[152],"some":[153],"key":[156],"aspects":[157],"included":[160],"online-forms":[162],"metrics":[164]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}