{"id":"https://openalex.org/W2996769431","doi":"https://doi.org/10.1145/3366650.3366652","title":"Intelligent Maintenance Diagnosis System","display_name":"Intelligent Maintenance Diagnosis System","publication_year":2019,"publication_date":"2019-10-18","ids":{"openalex":"https://openalex.org/W2996769431","doi":"https://doi.org/10.1145/3366650.3366652","mag":"2996769431"},"language":"en","primary_location":{"id":"doi:10.1145/3366650.3366652","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3366650.3366652","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2nd International Conference on Computing and Big Data","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023157994","display_name":"Chu-Chai Henry Chan","orcid":null},"institutions":[{"id":"https://openalex.org/I126145234","display_name":"Chaoyang University of Technology","ror":"https://ror.org/04xwksx09","country_code":"TW","type":"education","lineage":["https://openalex.org/I126145234"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chu-Chai Henry Chan","raw_affiliation_strings":["Department of Industrial Engineering and Management, Chaoyang University of Technology, Taichung City, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Management, Chaoyang University of Technology, Taichung City, Taiwan","institution_ids":["https://openalex.org/I126145234"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043892195","display_name":"Gino Liu","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gino Liu","raw_affiliation_strings":["Centralized information Inc., Taichung City, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centralized information Inc., Taichung City, Taiwan","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.2469537,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9764999747276306,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.7722127437591553},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.77131187915802},{"id":"https://openalex.org/keywords/expert-system","display_name":"Expert system","score":0.6554030179977417},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6407546401023865},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5824632048606873},{"id":"https://openalex.org/keywords/knowledge-base","display_name":"Knowledge base","score":0.5317215919494629},{"id":"https://openalex.org/keywords/trouble-shooting","display_name":"Trouble shooting","score":0.5283364057540894},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.49005258083343506},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.469783216714859},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3643874228000641},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12374711036682129},{"id":"https://openalex.org/keywords/reliability-engineering","display_name":"Reliability engineering","score":0.09874311089515686}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.7722127437591553},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.77131187915802},{"id":"https://openalex.org/C58328972","wikidata":"https://www.wikidata.org/wiki/Q184609","display_name":"Expert system","level":2,"score":0.6554030179977417},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6407546401023865},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5824632048606873},{"id":"https://openalex.org/C4554734","wikidata":"https://www.wikidata.org/wiki/Q593744","display_name":"Knowledge base","level":2,"score":0.5317215919494629},{"id":"https://openalex.org/C3019173896","wikidata":"https://www.wikidata.org/wiki/Q2078905","display_name":"Trouble shooting","level":2,"score":0.5283364057540894},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.49005258083343506},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.469783216714859},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3643874228000641},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12374711036682129},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.09874311089515686},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3366650.3366652","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3366650.3366652","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2nd International Conference on Computing and Big Data","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.47999998927116394,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W964460774","https://openalex.org/W1564733196","https://openalex.org/W1965889239","https://openalex.org/W1985258161","https://openalex.org/W2006847736","https://openalex.org/W2011316522","https://openalex.org/W2015174057","https://openalex.org/W2016290294","https://openalex.org/W2022231479","https://openalex.org/W2054053212","https://openalex.org/W2094668917","https://openalex.org/W2157299737","https://openalex.org/W2165616922","https://openalex.org/W2329869485","https://openalex.org/W2964180856","https://openalex.org/W4229978104","https://openalex.org/W4402567033","https://openalex.org/W6633907257"],"related_works":["https://openalex.org/W2743849214","https://openalex.org/W2382515644","https://openalex.org/W2395092600","https://openalex.org/W4256616184","https://openalex.org/W2186155471","https://openalex.org/W632005469","https://openalex.org/W2000803355","https://openalex.org/W1930396972","https://openalex.org/W2921792786","https://openalex.org/W1752292405"],"abstract_inverted_index":{"Traditionally,":[0],"the":[1,21,40,46,93,98,129,132,145,152,162,166,171],"process":[2],"of":[3,24,51,134],"trouble":[4,25,69],"shooting":[5,26],"is":[6,54,159],"time-consuming":[7],"done":[8],"by":[9],"expert's":[10],"personal":[11],"experiences.":[12],"Pre-automatic":[13],"diagnosis":[14,37],"seems":[15],"a":[16,63,74],"good":[17],"solution":[18],"to":[19,43,55,95,97,138],"increase":[20,144],"service":[22,60],"quality":[23],"for":[27,35,68,86,127,151],"information":[28,79],"technology":[29],"outsourcing.":[30],"Developing":[31],"an":[32],"expert":[33,66],"system":[34,67,77,91,168],"pre-automatic":[36],"should":[38],"be":[39,106,112,118],"better":[41],"approach":[42],"speed":[44],"up":[45],"service.":[47],"The":[48],"main":[49],"purpose":[50],"this":[52,89,102],"study":[53,130,158],"explore":[56],"how":[57],"IT":[58],"outsourcing":[59],"providers":[61],"build":[62],"case-based":[64,75],"reasoning":[65,76],"shooting.":[70],"To":[71],"solve":[72],"problems,":[73],"retrieves":[78],"from":[80],"one":[81],"or":[82],"more":[83],"previous":[84,109],"cases":[85,94,104,116],"reference.":[87],"Then":[88],"developed":[90,167],"modifies":[92],"adapt":[96],"new":[99],"situation.":[100],"By":[101],"way,":[103],"can":[105,111],"reused,":[107],"and":[108,147,161],"experiences":[110],"retained.":[113],"Finally,":[114],"current":[115],"will":[117,143],"combined":[119],"into":[120],"existing":[121],"knowledge":[122],"base":[123],"After":[124],"searching":[125,150],"solutions":[126],"references,":[128],"chooses":[131],"method":[133],"K-Nearest":[135],"Neighbor":[136],"(KNN)":[137],"classify":[139],"clients'":[140],"problems.":[141],"This":[142],"efficiency":[146],"accuracy":[148],"in":[149],"best":[153],"solution.":[154],"A":[155],"pilot":[156],"case":[157],"implemented":[160],"conclusion":[163],"shows":[164],"that":[165],"really":[169],"assists":[170],"customers":[172],"effectively.":[173]},"counts_by_year":[],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
