{"id":"https://openalex.org/W3020530312","doi":"https://doi.org/10.1145/3366423.3380225","title":"Social Interactions or Business Transactions?What customer reviews disclose about Airbnb marketplace","display_name":"Social Interactions or Business Transactions?What customer reviews disclose about Airbnb marketplace","publication_year":2020,"publication_date":"2020-04-20","ids":{"openalex":"https://openalex.org/W3020530312","doi":"https://doi.org/10.1145/3366423.3380225","mag":"3020530312"},"language":"en","primary_location":{"id":"doi:10.1145/3366423.3380225","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3366423.3380225","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of The Web Conference 2020","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["arxiv","crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://doi.org/10.1145/3366423.3380225","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Giovanni Quattrone","orcid":null},"institutions":[{"id":"https://openalex.org/I55143463","display_name":"University of Turin","ror":"https://ror.org/048tbm396","country_code":"IT","type":"education","lineage":["https://openalex.org/I55143463"]},{"id":"https://openalex.org/I60488453","display_name":"Middlesex University","ror":"https://ror.org/01rv4p989","country_code":"GB","type":"education","lineage":["https://openalex.org/I60488453"]}],"countries":["GB","IT"],"is_corresponding":false,"raw_author_name":"Giovanni Quattrone","raw_affiliation_strings":["Middlesex University, UK and University of Turin, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Middlesex University, UK and University of Turin, Italy","institution_ids":["https://openalex.org/I55143463","https://openalex.org/I60488453"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Antonino Nocera","orcid":null},"institutions":[{"id":"https://openalex.org/I25217355","display_name":"University of Pavia","ror":"https://ror.org/00s6t1f81","country_code":"IT","type":"education","lineage":["https://openalex.org/I25217355"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Antonino Nocera","raw_affiliation_strings":["University of Pavia, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Pavia, Italy","institution_ids":["https://openalex.org/I25217355"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Licia Capra","orcid":null},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Licia Capra","raw_affiliation_strings":["University College London, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University College London, UK","institution_ids":["https://openalex.org/I45129253"]}]},{"author_position":"last","author":{"id":null,"display_name":"Daniele Quercia","orcid":null},"institutions":[{"id":"https://openalex.org/I183935753","display_name":"King's College London","ror":"https://ror.org/0220mzb33","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I183935753"]},{"id":"https://openalex.org/I4210098141","display_name":"Nokia (United Kingdom)","ror":"https://ror.org/00zpf0626","country_code":"GB","type":"company","lineage":["https://openalex.org/I2738502077","https://openalex.org/I4210098141"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Daniele Quercia","raw_affiliation_strings":["King's College, UK and Nokia Bell Labs, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"King's College, UK and Nokia Bell Labs, UK","institution_ids":["https://openalex.org/I183935753","https://openalex.org/I4210098141"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1526","last_page":"1536"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12335","display_name":"Sexuality, Behavior, and Technology","score":0.9442999958992004,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sharing-economy","display_name":"Sharing economy","score":0.7368999719619751},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5813000202178955},{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.5795999765396118},{"id":"https://openalex.org/keywords/database-transaction","display_name":"Database transaction","score":0.5133000016212463},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4368000030517578},{"id":"https://openalex.org/keywords/manifesto","display_name":"Manifesto","score":0.42800000309944153},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.42750000953674316},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.41370001435279846},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"Hospitality industry","score":0.3837999999523163}],"concepts":[{"id":"https://openalex.org/C33199155","wikidata":"https://www.wikidata.org/wiki/Q2277143","display_name":"Sharing economy","level":2,"score":0.7368999719619751},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5813000202178955},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.5795999765396118},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.5133000016212463},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.49540001153945923},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4449000060558319},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4368000030517578},{"id":"https://openalex.org/C2778896172","wikidata":"https://www.wikidata.org/wiki/Q46337","display_name":"Manifesto","level":2,"score":0.42800000309944153},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.42750000953674316},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.41370001435279846},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.3837999999523163},{"id":"https://openalex.org/C31173074","wikidata":"https://www.wikidata.org/wiki/Q2632514","display_name":"Attractiveness","level":2,"score":0.3695000112056732},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.33820000290870667},{"id":"https://openalex.org/C165696696","wikidata":"https://www.wikidata.org/wiki/Q11287","display_name":"Exploit","level":2,"score":0.32910001277923584},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.3163999915122986},{"id":"https://openalex.org/C101293273","wikidata":"https://www.wikidata.org/wiki/Q579716","display_name":"User-generated content","level":3,"score":0.3140999972820282},{"id":"https://openalex.org/C125308379","wikidata":"https://www.wikidata.org/wiki/Q363057","display_name":"Market segmentation","level":2,"score":0.3068000078201294},{"id":"https://openalex.org/C2778054375","wikidata":"https://www.wikidata.org/wiki/Q203973","display_name":"Conjoint analysis","level":3,"score":0.30090001225471497},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.29989999532699585},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.2935999929904938},{"id":"https://openalex.org/C98965940","wikidata":"https://www.wikidata.org/wiki/Q877496","display_name":"Transaction cost","level":2,"score":0.2815999984741211},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.2775000035762787},{"id":"https://openalex.org/C142189719","wikidata":"https://www.wikidata.org/wiki/Q1276633","display_name":"Interpersonal ties","level":2,"score":0.2718000113964081},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.27129998803138733},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.26809999346733093},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.26249998807907104},{"id":"https://openalex.org/C2780725026","wikidata":"https://www.wikidata.org/wiki/Q5346803","display_name":"Social business","level":2,"score":0.25589999556541443}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3366423.3380225","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3366423.3380225","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of The Web Conference 2020","raw_type":"proceedings-article"},{"id":"pmh:oai:eprints.mdx.ac.uk:29150","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400025","display_name":"Middlesex University Research Repository (Middlesex University Of London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I60488453","host_organization_name":"Middlesex University","host_organization_lineage":["https://openalex.org/I60488453"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"},{"id":"pmh:oai:arXiv.org:2004.11604","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2004.11604","pdf_url":"https://arxiv.org/pdf/2004.11604","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"}],"best_oa_location":{"id":"doi:10.1145/3366423.3380225","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3366423.3380225","pdf_url":null,"source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of The Web Conference 2020","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W1545618741","https://openalex.org/W2076998355","https://openalex.org/W2077429756","https://openalex.org/W2085958018","https://openalex.org/W2140910804","https://openalex.org/W2221016953","https://openalex.org/W2269646235","https://openalex.org/W2346154417","https://openalex.org/W2404573916","https://openalex.org/W2608271941","https://openalex.org/W2766000086","https://openalex.org/W2771827553","https://openalex.org/W2772387297","https://openalex.org/W2809346299","https://openalex.org/W2811422155","https://openalex.org/W2887593705","https://openalex.org/W2918058805","https://openalex.org/W2924044707","https://openalex.org/W2935815446","https://openalex.org/W2962686197","https://openalex.org/W3197951844"],"related_works":[],"abstract_inverted_index":{"Airbnb":[0,41],"is":[1,25,33,42,64,66,100,171],"one":[2],"of":[3,8,132,148,155],"the":[4,55,75,98,166,174],"most":[5],"successful":[6],"examples":[7],"sharing":[9,56],"economy":[10,57],"marketplaces.":[11],"With":[12],"rapid":[13],"and":[14,21,52,107,141,159,195],"global":[15],"market":[16,89,149],"penetration,":[17],"understanding":[18],"its":[19],"attractiveness":[20],"evolving":[22,67,172],"growth":[23],"opportunities":[24],"key":[26],"to":[27,97,110,144],"plan":[28],"business":[29,72,167],"decision":[30],"making.":[31],"There":[32],"an":[34],"ongoing":[35],"debate,":[36],"for":[37,116],"example,":[38],"about":[39],"whether":[40,62,187],"a":[43,70,87,101,113,130,146],"hospitality":[44],"service":[45],"that":[46,92,103],"fosters":[47],"social":[48,169],"exchanges":[49],"between":[50],"hosts":[51],"guests,":[53],"as":[54,163],"manifesto":[58],"originally":[59],"stated,":[60],"or":[61],"it":[63],"(or":[65],"into":[68],"being)":[69],"purely":[71],"transaction":[73],"platform,":[74],"way":[76],"hotels":[77],"have":[78],"traditionally":[79],"operated.":[80],"To":[81],"answer":[82,145],"these":[83],"questions,":[84,151],"we":[85,123],"propose":[86],"novel":[88],"analysis":[90,106,128],"approach":[91,99],"exploits":[93],"customers\u2019":[94],"reviews.":[95,118],"Key":[96],"method":[102],"combines":[104],"thematic":[105],"machine":[108],"learning":[109],"inductively":[111],"develop":[112],"custom":[114],"dictionary":[115],"guests\u2019":[117],"Based":[119],"on":[120,129],"this":[121],"dictionary,":[122],"then":[124],"use":[125],"quantitative":[126],"linguistic":[127],"corpus":[131],"3.2":[133],"million":[134],"reviews":[135],"collected":[136],"in":[137,197],"6":[138],"different":[139,192,198],"cities,":[140],"illustrate":[142],"how":[143,165],"variety":[147],"research":[150],"at":[152],"fine":[153],"levels":[154],"temporal,":[156],"thematic,":[157],"user":[158,193],"spatial":[160],"granularity,":[161],"such":[162,181,188],"(i)":[164],"vs":[168],"dichotomy":[170],"over":[173],"years,":[175],"(ii)":[176],"what":[177],"exact":[178],"words":[179],"within":[180],"top-level":[182],"categories":[183],"are":[184],"evolving,":[185],"(iii)":[186],"trends":[189],"vary":[190],"across":[191],"segments":[194],"(iv)":[196],"neighbourhoods.":[199]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2}],"updated_date":"2026-07-22T07:51:19.307946","created_date":"2020-05-01T00:00:00"}
