{"id":"https://openalex.org/W2990329170","doi":"https://doi.org/10.1145/3364335.3364342","title":"Development of Performance Measurement Model using Balance Scorecard Method and Analytic Network Process in Construction Consultant Services Industry","display_name":"Development of Performance Measurement Model using Balance Scorecard Method and Analytic Network Process in Construction Consultant Services Industry","publication_year":2019,"publication_date":"2019-09-27","ids":{"openalex":"https://openalex.org/W2990329170","doi":"https://doi.org/10.1145/3364335.3364342","mag":"2990329170"},"language":"en","primary_location":{"id":"doi:10.1145/3364335.3364342","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3364335.3364342","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2019 5th International Conference on Industrial and Business Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070373469","display_name":"Romadhani Ardi","orcid":"https://orcid.org/0000-0002-5525-9920"},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Romadhani Ardi","raw_affiliation_strings":["Departement of Industrial Engineering, Universitas, Indonesia, Depok, Indonesia"],"affiliations":[{"raw_affiliation_string":"Departement of Industrial Engineering, Universitas, Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085129193","display_name":"Zulkarnain Zulkarnain","orcid":"https://orcid.org/0000-0001-7642-5150"},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Zulkarnain Zulkarnain","raw_affiliation_strings":["Departement of Industrial Engineering, Universitas, Indonesia, Depok, Indonesia"],"affiliations":[{"raw_affiliation_string":"Departement of Industrial Engineering, Universitas, Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028281055","display_name":"Budi Sudarwanto","orcid":null},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Budi Sudarwanto","raw_affiliation_strings":["Departement of Industrial Engineering, Universitas, Indonesia, Depok, Indonesia"],"affiliations":[{"raw_affiliation_string":"Departement of Industrial Engineering, Universitas, Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021255397","display_name":"Laksmi Ambarwati","orcid":"https://orcid.org/0000-0002-2898-1547"},"institutions":[{"id":"https://openalex.org/I29617571","display_name":"University of Indonesia","ror":"https://ror.org/0116zj450","country_code":"ID","type":"education","lineage":["https://openalex.org/I29617571"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Laksmi Ambarwati","raw_affiliation_strings":["Departement of Industrial Engineering, Universitas, Indonesia, Depok, Indonesia"],"affiliations":[{"raw_affiliation_string":"Departement of Industrial Engineering, Universitas, Indonesia, Depok, Indonesia","institution_ids":["https://openalex.org/I29617571"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5070373469"],"corresponding_institution_ids":["https://openalex.org/I29617571"],"apc_list":null,"apc_paid":null,"fwci":0.2969,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.66792751,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"148","last_page":"152"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10797","display_name":"Accounting and Organizational Management","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9460999965667725,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12675","display_name":"Financial Reporting and Valuation Research","score":0.9373000264167786,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.9695237874984741},{"id":"https://openalex.org/keywords/performance-measurement","display_name":"Performance measurement","score":0.7596555948257446},{"id":"https://openalex.org/keywords/performance-indicator","display_name":"Performance indicator","score":0.6013846397399902},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5913686156272888},{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.584578275680542},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5816881060600281},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.580679714679718},{"id":"https://openalex.org/keywords/analytic-network-process","display_name":"Analytic network process","score":0.5519543886184692},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5241789221763611},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.4928121864795685},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4620800018310547},{"id":"https://openalex.org/keywords/performance-management","display_name":"Performance management","score":0.43026962876319885},{"id":"https://openalex.org/keywords/balance","display_name":"Balance (ability)","score":0.42209863662719727},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3853100538253784},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.23466193675994873},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.17567089200019836},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17289644479751587},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1572566032409668},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.09308740496635437},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.09081676602363586},{"id":"https://openalex.org/keywords/analytic-hierarchy-process","display_name":"Analytic hierarchy process","score":0.07569023966789246}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.9695237874984741},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.7596555948257446},{"id":"https://openalex.org/C135510737","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Performance indicator","level":2,"score":0.6013846397399902},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5913686156272888},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.584578275680542},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5816881060600281},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.580679714679718},{"id":"https://openalex.org/C176459437","wikidata":"https://www.wikidata.org/wiki/Q485190","display_name":"Analytic network process","level":3,"score":0.5519543886184692},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5241789221763611},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4928121864795685},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4620800018310547},{"id":"https://openalex.org/C12532035","wikidata":"https://www.wikidata.org/wiki/Q1399956","display_name":"Performance management","level":2,"score":0.43026962876319885},{"id":"https://openalex.org/C168031717","wikidata":"https://www.wikidata.org/wiki/Q1530280","display_name":"Balance (ability)","level":2,"score":0.42209863662719727},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3853100538253784},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.23466193675994873},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.17567089200019836},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17289644479751587},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1572566032409668},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.09308740496635437},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.09081676602363586},{"id":"https://openalex.org/C87345402","wikidata":"https://www.wikidata.org/wiki/Q485202","display_name":"Analytic hierarchy process","level":2,"score":0.07569023966789246},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C99508421","wikidata":"https://www.wikidata.org/wiki/Q2678675","display_name":"Physical medicine and rehabilitation","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3364335.3364342","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3364335.3364342","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2019 5th International Conference on Industrial and Business Engineering","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.5600000023841858}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W359330698","https://openalex.org/W1596432671","https://openalex.org/W1608128571","https://openalex.org/W1626660313","https://openalex.org/W1805830893","https://openalex.org/W1969977220","https://openalex.org/W1981703709","https://openalex.org/W1988229579","https://openalex.org/W1995538849","https://openalex.org/W2010427514","https://openalex.org/W2021818980","https://openalex.org/W2034960640","https://openalex.org/W2045212792","https://openalex.org/W2084710165","https://openalex.org/W2165351215","https://openalex.org/W3123815353","https://openalex.org/W3151727758"],"related_works":["https://openalex.org/W2477501827","https://openalex.org/W4399050853","https://openalex.org/W4252572615","https://openalex.org/W961814238","https://openalex.org/W2592922955","https://openalex.org/W2071242172","https://openalex.org/W2941191769","https://openalex.org/W2911796756","https://openalex.org/W2504945331","https://openalex.org/W4250448119"],"abstract_inverted_index":{"One":[0],"of":[1,37,146],"many":[2],"ways":[3],"to":[4,25,41,48,68,76,89],"improve":[5,18],"construction":[6,104,148],"industry":[7],"is":[8,46,73,87],"by":[9],"improving":[10,122],"the":[11,19,21,38,70,91,132,144],"consultant":[12,105],"services":[13,106,150],"in":[14,135],"this":[15],"industry.":[16],"To":[17],"performance,":[20,78],"current":[22],"performance":[23,39,94,100,111,136,145],"need":[24,40],"be":[26,42],"measured,":[27],"so":[28],"that":[29,121,138],"we":[30],"can":[31],"understand":[32],"better":[33],"on":[34,53,143],"which":[35,108],"aspects":[36],"improved.":[43],"Thus":[44],"it":[45],"necessary":[47],"measure":[49,77,90],"their":[50],"performances,":[51],"both":[52],"financial":[54],"or":[55],"non-financial":[56],"aspects.":[57],"Balance":[58],"Scorecard":[59],"(BSC)":[60],"and":[61,80,128],"Analytic":[62],"Network":[63],"Process":[64],"(ANP)":[65],"are":[66],"applied":[67],"conduct":[69],"measurements.":[71],"BSC":[72,116],"a":[74,99,140,147],"method":[75],"financially,":[79],"nonfinancially":[81],"at":[82],"organizational":[83],"level,":[84],"whether":[85],"ANP":[86],"used":[88],"interrelationships":[92],"between":[93],"indicators.":[95],"This":[96],"study":[97],"proposes":[98],"measurement":[101,137],"model":[102],"for":[103],"industry,":[107],"includes":[109],"21":[110],"indicators":[112],"scattered":[113],"across":[114],"4":[115],"perspectives.":[117],"The":[118],"results":[119],"indicate":[120],"work":[123],"system,":[124],"maintaining":[125],"market":[126],"competitiveness":[127],"employee":[129],"productivity":[130],"occupy":[131],"top":[133],"priority":[134],"has":[139],"major":[141],"influence":[142],"consulting":[149],"organization.":[151]},"counts_by_year":[{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
