{"id":"https://openalex.org/W2985885824","doi":"https://doi.org/10.1145/3359173","title":"Including the Voice of Care Recipients in Community Health Feedback Loops in Rural Kenya","display_name":"Including the Voice of Care Recipients in Community Health Feedback Loops in Rural Kenya","publication_year":2019,"publication_date":"2019-11-07","ids":{"openalex":"https://openalex.org/W2985885824","doi":"https://doi.org/10.1145/3359173","mag":"2985885824"},"language":"en","primary_location":{"id":"doi:10.1145/3359173","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3359173","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076555086","display_name":"Fabian Okeke","orcid":"https://orcid.org/0000-0002-8646-0301"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Fabian Okeke","raw_affiliation_strings":["Cornell Tech, New York, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cornell Tech, New York, NY, USA","institution_ids":["https://openalex.org/I205783295"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052277092","display_name":"Beatrice Wasunna","orcid":"https://orcid.org/0000-0003-4185-8399"},"institutions":[{"id":"https://openalex.org/I4210126849","display_name":"Medic Mobile","ror":"https://ror.org/044ga3f28","country_code":"KE","type":"nonprofit","lineage":["https://openalex.org/I4210126849"]}],"countries":["KE"],"is_corresponding":false,"raw_author_name":"Beatrice Wasunna","raw_affiliation_strings":["Medic Mobile, Nairobi, Kenya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Medic Mobile, Nairobi, Kenya","institution_ids":["https://openalex.org/I4210126849"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013120200","display_name":"Mercy Ambogo Amulele","orcid":"https://orcid.org/0009-0005-3618-714X"},"institutions":[{"id":"https://openalex.org/I4210126849","display_name":"Medic Mobile","ror":"https://ror.org/044ga3f28","country_code":"KE","type":"nonprofit","lineage":["https://openalex.org/I4210126849"]}],"countries":["KE"],"is_corresponding":false,"raw_author_name":"Mercy Amulele","raw_affiliation_strings":["Medic Mobile, Nairobi, Kenya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Medic Mobile, Nairobi, Kenya","institution_ids":["https://openalex.org/I4210126849"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017927065","display_name":"Isaac Holeman","orcid":"https://orcid.org/0000-0002-9072-4162"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Isaac Holeman","raw_affiliation_strings":["Medic Mobile, Seattle, WA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Medic Mobile, Seattle, WA, USA","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057564242","display_name":"Nicola Dell","orcid":"https://orcid.org/0000-0002-6119-705X"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nicola Dell","raw_affiliation_strings":["Cornell Tech, New York, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cornell Tech, New York, NY, USA","institution_ids":["https://openalex.org/I205783295"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5076555086"],"corresponding_institution_ids":["https://openalex.org/I205783295"],"apc_list":null,"apc_paid":null,"fwci":3.1734,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.93270042,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"3","issue":"CSCW","first_page":"1","last_page":"20"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13194","display_name":"ICT in Developing Communities","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9570000171661377,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9430000185966492,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.7213616967201233},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.604283332824707},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5678347945213318},{"id":"https://openalex.org/keywords/focus-group","display_name":"Focus group","score":0.5403440594673157},{"id":"https://openalex.org/keywords/sustainability","display_name":"Sustainability","score":0.5294178128242493},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4903881549835205},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.4623590111732483},{"id":"https://openalex.org/keywords/equity","display_name":"Equity (law)","score":0.45410996675491333},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.43180716037750244},{"id":"https://openalex.org/keywords/qualitative-property","display_name":"Qualitative property","score":0.4267449975013733},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3737941384315491},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.36521899700164795},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3631379306316376},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21950477361679077},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20856326818466187},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.16761642694473267},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.1108517050743103}],"concepts":[{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.7213616967201233},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.604283332824707},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5678347945213318},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.5403440594673157},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.5294178128242493},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4903881549835205},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.4623590111732483},{"id":"https://openalex.org/C199728807","wikidata":"https://www.wikidata.org/wiki/Q2578557","display_name":"Equity (law)","level":2,"score":0.45410996675491333},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.43180716037750244},{"id":"https://openalex.org/C87156501","wikidata":"https://www.wikidata.org/wiki/Q7268708","display_name":"Qualitative property","level":2,"score":0.4267449975013733},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3737941384315491},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.36521899700164795},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3631379306316376},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21950477361679077},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20856326818466187},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.16761642694473267},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1108517050743103},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3359173","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3359173","pdf_url":null,"source":{"id":"https://openalex.org/S4210183893","display_name":"Proceedings of the ACM on Human-Computer Interaction","issn_l":"2573-0142","issn":["2573-0142"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319798","host_organization_name":"Association for Computing Machinery","host_organization_lineage":["https://openalex.org/P4310319798"],"host_organization_lineage_names":["Association for Computing Machinery"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the ACM on Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W128824297","https://openalex.org/W645135512","https://openalex.org/W1512623463","https://openalex.org/W1594207996","https://openalex.org/W1929397777","https://openalex.org/W1963700371","https://openalex.org/W1979755027","https://openalex.org/W1981457513","https://openalex.org/W1984443456","https://openalex.org/W1989597713","https://openalex.org/W2000117884","https://openalex.org/W2001692442","https://openalex.org/W2002752983","https://openalex.org/W2010645028","https://openalex.org/W2016421602","https://openalex.org/W2066019489","https://openalex.org/W2078776411","https://openalex.org/W2079446787","https://openalex.org/W2083184677","https://openalex.org/W2086391734","https://openalex.org/W2094014409","https://openalex.org/W2095163463","https://openalex.org/W2100427060","https://openalex.org/W2114469472","https://openalex.org/W2191009655","https://openalex.org/W2329223578","https://openalex.org/W2401607161","https://openalex.org/W2407487822","https://openalex.org/W2408626796","https://openalex.org/W2517330007","https://openalex.org/W2518623367","https://openalex.org/W2546112086","https://openalex.org/W2558988039","https://openalex.org/W2559476491","https://openalex.org/W2588586445","https://openalex.org/W2607140352","https://openalex.org/W2608875784","https://openalex.org/W2610498266","https://openalex.org/W2728032409","https://openalex.org/W2795943240","https://openalex.org/W2801954118","https://openalex.org/W2809093729","https://openalex.org/W2885837320","https://openalex.org/W2893057540","https://openalex.org/W2898884497","https://openalex.org/W2910921173","https://openalex.org/W2979239620","https://openalex.org/W3123979379"],"related_works":["https://openalex.org/W96612179","https://openalex.org/W2770234245","https://openalex.org/W2566006169","https://openalex.org/W2987774938","https://openalex.org/W632915154","https://openalex.org/W4229499248","https://openalex.org/W4378874356","https://openalex.org/W2055733372","https://openalex.org/W2883679753","https://openalex.org/W2932429820"],"abstract_inverted_index":{"Community":[0],"health":[1,13,58,73,100],"programs":[2],"in":[3,123,152,225],"low-resource":[4],"settings":[5],"(like":[6],"rural":[7,124],"Kenya)":[8],"aim":[9],"to":[10,15,19,36,52,95,222],"provide":[11,37,96],"essential":[12],"services":[14,44,101],"vulnerable":[16],"populations.":[17],"However,":[18],"date,":[20],"there":[21],"has":[22,49],"been":[23],"limited":[24],"research":[25],"that":[26,32,86,126,176,212,228],"explores":[27,77],"the":[28,43,50,54,78,99,144,182,191,197],"design":[29,79],"of":[30,56,82,104,199,202],"mechanisms":[31],"enable":[33],"care":[34,105,133,178,220],"recipients":[35,179,221],"feedback":[38,48,97,224],"regarding":[39,98],"their":[40],"satisfaction":[41],"with":[42,128,168,181],"they":[45,106],"receive.":[46],"Such":[47],"potential":[51],"increase":[53],"motivation":[55],"community":[57],"workers":[59],"(CHWs),":[60],"enhance":[61],"training":[62],"procedures,":[63],"detect":[64],"fraudulent":[65],"behavior,":[66],"and":[67,80,102,136,142,161,205,232],"inform":[68],"key":[69],"performance":[70],"indicators":[71],"for":[72,149,218],"programs.":[74],"Our":[75,116],"paper":[76],"deployment":[81,174],"a":[83,91,109,113,215,226],"USSD-based":[84],"system":[85,117,158],"allows":[87],"anyone":[88],"who":[89],"possesses":[90],"basic":[92],"mobile":[93],"phone":[94],"quality":[103],"received":[107],"from":[108,164,172],"CHW":[110],"or":[111],"during":[112],"hospital":[114],"visit.":[115],"was":[118],"designed":[119],"through":[120],"iterative":[121],"fieldwork":[122],"Kenya":[125],"engaged":[127,180],"multiple":[129],"stakeholder":[130],"groups,":[131],"including":[132,196],"recipients,":[134],"CHWs,":[135],"high-level":[137],"decision":[138],"makers.":[139],"After":[140],"designing":[141],"testing":[143],"system,":[145,183],"we":[146],"deployed":[147],"it":[148],"seven":[150],"weeks":[151],"Siaya,":[153],"Kenya,":[154],"collecting":[155],"both":[156],"quantitative":[157],"usage":[159],"data":[160,163],"qualitative":[162],"six":[165],"focus":[166],"groups":[167],"42":[169],"participants.":[170],"Findings":[171],"our":[173,209],"show":[175],"168":[177],"submitting":[184],"495":[185],"reports":[186],"via":[187],"USSD.":[188],"We":[189],"discuss":[190],"broader":[192],"factors":[193],"impacting":[194],"deployment,":[195],"feasibility":[198],"USSD,":[200],"actionability":[201],"feedback,":[203],"scalability,":[204],"sustainability.":[206,233],"Taken":[207],"together,":[208],"findings":[210],"suggest":[211],"USSD":[213],"is":[214],"promising":[216],"approach":[217],"enabling":[219],"submit":[223],"way":[227],"balances":[229],"privacy,":[230],"equity,":[231]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
