{"id":"https://openalex.org/W2971363208","doi":"https://doi.org/10.1145/3351556.3351587","title":"E-commerce Distributed Chatbot System","display_name":"E-commerce Distributed Chatbot System","publication_year":2019,"publication_date":"2019-09-05","ids":{"openalex":"https://openalex.org/W2971363208","doi":"https://doi.org/10.1145/3351556.3351587","mag":"2971363208"},"language":"en","primary_location":{"id":"doi:10.1145/3351556.3351587","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3351556.3351587","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 9th Balkan Conference on Informatics","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005666718","display_name":"Stefan Angelov","orcid":null},"institutions":[{"id":"https://openalex.org/I31151848","display_name":"Technical University of Sofia","ror":"https://ror.org/052prhs50","country_code":"BG","type":"education","lineage":["https://openalex.org/I31151848"]}],"countries":["BG"],"is_corresponding":false,"raw_author_name":"Stefan Angelov","raw_affiliation_strings":["Department Computer Systems, Technical University of Sofia, Sofia, Bulgaria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department Computer Systems, Technical University of Sofia, Sofia, Bulgaria","institution_ids":["https://openalex.org/I31151848"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041739830","display_name":"Milena Lazarova","orcid":"https://orcid.org/0000-0002-8256-0831"},"institutions":[{"id":"https://openalex.org/I31151848","display_name":"Technical University of Sofia","ror":"https://ror.org/052prhs50","country_code":"BG","type":"education","lineage":["https://openalex.org/I31151848"]}],"countries":["BG"],"is_corresponding":false,"raw_author_name":"Milena Lazarova","raw_affiliation_strings":["Department Computer Systems, Technical University of Sofia, Sofia, Bulgaria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department Computer Systems, Technical University of Sofia, Sofia, Bulgaria","institution_ids":["https://openalex.org/I31151848"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I31151848"],"apc_list":null,"apc_paid":null,"fwci":0.5467,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.71566848,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9941999912261963,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9941999912261963,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9625999927520752,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.949400007724762,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9217682480812073},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7353427410125732},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.43356287479400635}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9217682480812073},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7353427410125732},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.43356287479400635}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3351556.3351587","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3351556.3351587","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 9th Balkan Conference on Informatics","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W2231872436","https://openalex.org/W2281963941","https://openalex.org/W2895550747","https://openalex.org/W2905970749","https://openalex.org/W2964309167","https://openalex.org/W3102614932","https://openalex.org/W4288079856"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425"],"abstract_inverted_index":{"Chatbot":[0],"system":[1,84,89],"attract":[2],"huge":[3],"interest":[4],"in":[5,9,13,37],"the":[6,18,22,28,115,118,125],"recent":[7],"years":[8],"many":[10],"different":[11],"fields":[12],"an":[14],"attempt":[15],"to":[16],"increase":[17],"efficiency":[19],"and":[20,35,59,114,121,128],"shortens":[21],"business":[23],"process":[24],"execution":[25],"time":[26],"replacing":[27],"human-human":[29],"communication":[30,110],"with":[31],"a":[32,81],"human-machine":[33],"conversations":[34],"queries":[36],"natural":[38,97],"languages.":[39],"Chatbots":[40],"today":[41],"have":[42],"varying":[43],"levels":[44],"of":[45,124],"capabilities":[46],"as":[47,55,57,101,103],"general":[48],"purpose":[49],"conversational":[50],"agents":[51],"or":[52],"task-oriented":[53],"chatbots":[54,65],"well":[56,102],"open-domain":[58],"domain-specific":[60],"agent":[61],"systems.":[62],"While":[63],"basic":[64],"may":[66],"be":[67],"adequate":[68],"for":[69,85],"most":[70],"scenarios,":[71],"some":[72],"scenarios":[73],"require":[74],"more":[75],"advanced":[76],"chatbots.":[77],"The":[78,88],"paper":[79],"presents":[80],"distributed":[82],"chatbot":[83],"supply":[86,104],"chain.":[87],"comprises":[90],"several":[91],"services:":[92],"chat":[93],"service,":[94,96],"bot":[95],"language":[98],"processing":[99],"service":[100],"chain":[105],"service.":[106],"It":[107],"uses":[108],"WebSocket":[109],"between":[111],"user":[112],"interface":[113],"bot,":[116],"analyzes":[117],"user's":[119],"query":[120],"provides":[122],"information":[123],"queried":[126],"orders":[127],"supplies.":[129]},"counts_by_year":[{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
