{"id":"https://openalex.org/W2977994535","doi":"https://doi.org/10.1145/3349537.3352798","title":"How to Enhance Social Robots' Heartwarming Interaction in Service Encounters","display_name":"How to Enhance Social Robots' Heartwarming Interaction in Service Encounters","publication_year":2019,"publication_date":"2019-09-25","ids":{"openalex":"https://openalex.org/W2977994535","doi":"https://doi.org/10.1145/3349537.3352798","mag":"2977994535"},"language":"en","primary_location":{"id":"doi:10.1145/3349537.3352798","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3349537.3352798","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 7th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080073211","display_name":"Junya Nakanishi","orcid":"https://orcid.org/0000-0001-5920-5527"},"institutions":[{"id":"https://openalex.org/I98285908","display_name":"The University of Osaka","ror":"https://ror.org/035t8zc32","country_code":"JP","type":"education","lineage":["https://openalex.org/I98285908"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Junya Nakanishi","raw_affiliation_strings":["Osaka University, Osaka, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Osaka University, Osaka, Japan","institution_ids":["https://openalex.org/I98285908"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5001122947","display_name":"Jun Baba","orcid":"https://orcid.org/0000-0003-0680-5021"},"institutions":[{"id":"https://openalex.org/I4210089607","display_name":"CyberAgent (Japan)","ror":"https://ror.org/0060jg679","country_code":"JP","type":"company","lineage":["https://openalex.org/I4210089607"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Jun Baba","raw_affiliation_strings":["Cyber Agent, Inc., Tokyo, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cyber Agent, Inc., Tokyo, Japan","institution_ids":["https://openalex.org/I4210089607"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5052242054","display_name":"Itaru Kuramoto","orcid":null},"institutions":[{"id":"https://openalex.org/I3130243125","display_name":"University of Fukuchiyama","ror":"https://ror.org/04w7k2121","country_code":"JP","type":"education","lineage":["https://openalex.org/I3130243125"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Itaru Kuramoto","raw_affiliation_strings":["University of Fukuchiyama, Kyoto, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Fukuchiyama, Kyoto, Japan","institution_ids":["https://openalex.org/I3130243125"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.18223395,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"297","last_page":"299"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.972100019454956,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.7172509431838989},{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.6721206903457642},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.6493847370147705},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6157947778701782},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.6126435399055481},{"id":"https://openalex.org/keywords/social-relation","display_name":"Social relation","score":0.6032100915908813},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.543476402759552},{"id":"https://openalex.org/keywords/service-robot","display_name":"Service robot","score":0.5098901987075806},{"id":"https://openalex.org/keywords/personality","display_name":"Personality","score":0.4985504150390625},{"id":"https://openalex.org/keywords/social-robot","display_name":"Social robot","score":0.42874160408973694},{"id":"https://openalex.org/keywords/impression","display_name":"Impression","score":0.4231823682785034},{"id":"https://openalex.org/keywords/mobile-robot","display_name":"Mobile robot","score":0.27440643310546875},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2645253539085388},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2520047426223755},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.24587056040763855},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.23749473690986633},{"id":"https://openalex.org/keywords/robot-control","display_name":"Robot control","score":0.12099847197532654},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.11360085010528564},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.10198000073432922},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.06297457218170166},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.06082680821418762}],"concepts":[{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.7172509431838989},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.6721206903457642},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6493847370147705},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6157947778701782},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.6126435399055481},{"id":"https://openalex.org/C130064352","wikidata":"https://www.wikidata.org/wiki/Q853725","display_name":"Social relation","level":2,"score":0.6032100915908813},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.543476402759552},{"id":"https://openalex.org/C2776228582","wikidata":"https://www.wikidata.org/wiki/Q7455797","display_name":"Service robot","level":3,"score":0.5098901987075806},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.4985504150390625},{"id":"https://openalex.org/C162947575","wikidata":"https://www.wikidata.org/wiki/Q2005645","display_name":"Social robot","level":5,"score":0.42874160408973694},{"id":"https://openalex.org/C2776684213","wikidata":"https://www.wikidata.org/wiki/Q6007582","display_name":"Impression","level":2,"score":0.4231823682785034},{"id":"https://openalex.org/C19966478","wikidata":"https://www.wikidata.org/wiki/Q4810574","display_name":"Mobile robot","level":3,"score":0.27440643310546875},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2645253539085388},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2520047426223755},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.24587056040763855},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.23749473690986633},{"id":"https://openalex.org/C65401140","wikidata":"https://www.wikidata.org/wiki/Q7353385","display_name":"Robot control","level":4,"score":0.12099847197532654},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.11360085010528564},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.10198000073432922},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.06297457218170166},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.06082680821418762},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3349537.3352798","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3349537.3352798","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 7th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Reduced inequalities","id":"https://metadata.un.org/sdg/10","score":0.41999998688697815}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W83463411","https://openalex.org/W1544543982","https://openalex.org/W1548750588","https://openalex.org/W1966399405","https://openalex.org/W1968327164","https://openalex.org/W1989183324","https://openalex.org/W2045960884","https://openalex.org/W2054831314","https://openalex.org/W2064031010","https://openalex.org/W2122038527","https://openalex.org/W2150690631","https://openalex.org/W2170027846","https://openalex.org/W2332747694","https://openalex.org/W2559085405","https://openalex.org/W2613355770","https://openalex.org/W2796565825","https://openalex.org/W2904757990"],"related_works":["https://openalex.org/W3194234882","https://openalex.org/W2131562857","https://openalex.org/W2170637301","https://openalex.org/W1908988205","https://openalex.org/W2078941591","https://openalex.org/W1973589457","https://openalex.org/W2027992980","https://openalex.org/W4254722524","https://openalex.org/W1944683069","https://openalex.org/W2524435501"],"abstract_inverted_index":{"As":[0],"social":[1],"robots":[2],"are":[3],"being":[4],"increasingly":[5],"employed":[6],"in":[7],"service":[8],"encounters,":[9],"effective":[10],"interactive":[11],"design":[12],"should":[13],"be":[14],"considered.":[15],"This":[16],"paper":[17],"focused":[18],"on":[19,42],"heartwarming":[20,55],"interaction":[21],"for":[22],"hospitality,":[23],"and":[24,39],"explored":[25],"an":[26],"impact":[27],"of":[28,31,36,54],"a":[29,37],"kind":[30],"robot's":[32],"behavior,":[33],"perceived":[34],"cuteness":[35],"robot,":[38],"users'":[40],"personality":[41],"the":[43],"interactions.":[44],"The":[45],"experimental":[46],"results":[47],"identified":[48],"key":[49],"factors":[50],"which":[51],"affects":[52],"impression":[53],"interaction.":[56]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
