{"id":"https://openalex.org/W2978201853","doi":"https://doi.org/10.1145/3349537.3351895","title":"Users' Perception of Empathic Expressions by an Advanced Intelligent System","display_name":"Users' Perception of Empathic Expressions by an Advanced Intelligent System","publication_year":2019,"publication_date":"2019-09-25","ids":{"openalex":"https://openalex.org/W2978201853","doi":"https://doi.org/10.1145/3349537.3351895","mag":"2978201853"},"language":"en","primary_location":{"id":"doi:10.1145/3349537.3351895","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3349537.3351895","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 7th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055536585","display_name":"Jacqueline Urakami","orcid":"https://orcid.org/0000-0002-2866-0807"},"institutions":[{"id":"https://openalex.org/I114531698","display_name":"Tokyo Institute of Technology","ror":"https://ror.org/0112mx960","country_code":"JP","type":"education","lineage":["https://openalex.org/I114531698"]}],"countries":["JP"],"is_corresponding":true,"raw_author_name":"Jacqueline Urakami","raw_affiliation_strings":["Tokyo Institute of Technology, Tokyo, UNK, Japan"],"affiliations":[{"raw_affiliation_string":"Tokyo Institute of Technology, Tokyo, UNK, Japan","institution_ids":["https://openalex.org/I114531698"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084725327","display_name":"Billie Akwa Moore","orcid":null},"institutions":[{"id":"https://openalex.org/I114531698","display_name":"Tokyo Institute of Technology","ror":"https://ror.org/0112mx960","country_code":"JP","type":"education","lineage":["https://openalex.org/I114531698"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Billie Akwa Moore","raw_affiliation_strings":["Tokyo Institute of Technology, Tokyo, UNK, Japan"],"affiliations":[{"raw_affiliation_string":"Tokyo Institute of Technology, Tokyo, UNK, Japan","institution_ids":["https://openalex.org/I114531698"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037865187","display_name":"Sujitra Sutthithatip","orcid":null},"institutions":[{"id":"https://openalex.org/I114531698","display_name":"Tokyo Institute of Technology","ror":"https://ror.org/0112mx960","country_code":"JP","type":"education","lineage":["https://openalex.org/I114531698"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Sujitra Sutthithatip","raw_affiliation_strings":["Tokyo Institute of Technology, Tokyo, UNK, Japan"],"affiliations":[{"raw_affiliation_string":"Tokyo Institute of Technology, Tokyo, UNK, Japan","institution_ids":["https://openalex.org/I114531698"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100400978","display_name":"Sung Min Park","orcid":null},"institutions":[{"id":"https://openalex.org/I175327997","display_name":"Savannah College of Art and Design","ror":"https://ror.org/04yhjzf92","country_code":"US","type":"education","lineage":["https://openalex.org/I175327997"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sung Park","raw_affiliation_strings":["Savannah College of Art and Design, Savannah, GA, USA"],"affiliations":[{"raw_affiliation_string":"Savannah College of Art and Design, Savannah, GA, USA","institution_ids":["https://openalex.org/I175327997"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5055536585"],"corresponding_institution_ids":["https://openalex.org/I114531698"],"apc_list":null,"apc_paid":null,"fwci":1.4793,"has_fulltext":false,"cited_by_count":24,"citation_normalized_percentile":{"value":0.81583236,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"11","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11999","display_name":"Empathy and Medical Education","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/2738","display_name":"Psychiatry and Mental health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11999","display_name":"Empathy and Medical Education","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/2738","display_name":"Psychiatry and Mental health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11431","display_name":"Action Observation and Synchronization","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.991100013256073,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/empathy","display_name":"Empathy","score":0.9764375686645508},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.7438191175460815},{"id":"https://openalex.org/keywords/situational-ethics","display_name":"Situational ethics","score":0.7028589844703674},{"id":"https://openalex.org/keywords/feeling","display_name":"Feeling","score":0.676936149597168},{"id":"https://openalex.org/keywords/perspective-taking","display_name":"Perspective-taking","score":0.6325196027755737},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.6107604503631592},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5551285743713379},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.5175508856773376},{"id":"https://openalex.org/keywords/empathic-concern","display_name":"Empathic concern","score":0.5005109310150146},{"id":"https://openalex.org/keywords/expression","display_name":"Expression (computer science)","score":0.4451889097690582},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.4429510831832886},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.42583537101745605},{"id":"https://openalex.org/keywords/simulation-theory-of-empathy","display_name":"Simulation theory of empathy","score":0.41353219747543335},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.13659602403640747},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.07829460501670837}],"concepts":[{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.9764375686645508},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.7438191175460815},{"id":"https://openalex.org/C9114305","wikidata":"https://www.wikidata.org/wiki/Q1428317","display_name":"Situational ethics","level":2,"score":0.7028589844703674},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.676936149597168},{"id":"https://openalex.org/C2780342009","wikidata":"https://www.wikidata.org/wiki/Q18387795","display_name":"Perspective-taking","level":3,"score":0.6325196027755737},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6107604503631592},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5551285743713379},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.5175508856773376},{"id":"https://openalex.org/C2778251646","wikidata":"https://www.wikidata.org/wiki/Q5373833","display_name":"Empathic concern","level":4,"score":0.5005109310150146},{"id":"https://openalex.org/C90559484","wikidata":"https://www.wikidata.org/wiki/Q778379","display_name":"Expression (computer science)","level":2,"score":0.4451889097690582},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.4429510831832886},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.42583537101745605},{"id":"https://openalex.org/C190264587","wikidata":"https://www.wikidata.org/wiki/Q861691","display_name":"Simulation theory of empathy","level":3,"score":0.41353219747543335},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.13659602403640747},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.07829460501670837},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3349537.3351895","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3349537.3351895","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 7th International Conference on Human-Agent Interaction","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W1981509185","https://openalex.org/W2000184226","https://openalex.org/W2012511508","https://openalex.org/W2012676995","https://openalex.org/W2016250205","https://openalex.org/W2017287687","https://openalex.org/W2038612640","https://openalex.org/W2044954931","https://openalex.org/W2052730064","https://openalex.org/W2057494997","https://openalex.org/W2063306756","https://openalex.org/W2069874839","https://openalex.org/W2107923144","https://openalex.org/W2124150942","https://openalex.org/W2140883320","https://openalex.org/W2284029414","https://openalex.org/W2325035506","https://openalex.org/W2491118333","https://openalex.org/W2504267647","https://openalex.org/W2561031991","https://openalex.org/W2610219589","https://openalex.org/W2612977058","https://openalex.org/W2795037203","https://openalex.org/W4242300465","https://openalex.org/W4388365033"],"related_works":["https://openalex.org/W2205064814","https://openalex.org/W1694863721","https://openalex.org/W2734499810","https://openalex.org/W2275752360","https://openalex.org/W2315204991","https://openalex.org/W2028917246","https://openalex.org/W1939921385","https://openalex.org/W4239074740","https://openalex.org/W1531773291","https://openalex.org/W2978201853"],"abstract_inverted_index":{"The":[0],"goal":[1],"of":[2,11,13,25,71,81,90,92,102,134,143,150,170,175,191],"this":[3],"study":[4],"was":[5],"to":[6,38,59,109,128],"examine":[7],"user\\textquoteright":[8],"s":[9],"perception":[10],"expressions":[12,89,101,142,154,174],"empathy":[14,26,72,83,91,104,145,176,192],"by":[15,98],"an":[16],"autonomous":[17],"system.":[18],"In":[19],"a":[20,147,168,181],"survey":[21],"eight":[22],"different":[23],"components":[24,70,190],"identified":[27,136],"in":[28,63,137,177],"literature":[29],"studies":[30],"and":[31,55,88,184,200],"prior":[32],"tests":[33],"(Expressing":[34],"own":[35,106],"feelings,":[36,107],"Expressing":[37],"know":[39,110],"what":[40,111,189],"the":[41,48,69,112,138,165,197,201],"other":[42,113],"feels,":[43],"Helping,":[44],"Showing":[45],"interest,":[46,85],"Taking":[47],"others":[49],"perspective,":[50,167],"Displaying":[51],"regard,":[52],"Situational":[53],"understanding,":[54],"Agreement)":[56],"were":[57,66,78,95],"compared":[58],"neutral":[60],"expressions.":[61],"Differences":[62],"participants":[64,135,151,160],"evaluations":[65],"found":[67],"across":[68,159],"as":[73,75],"well":[74],"individual":[76,122],"differences":[77,123,158],"revealed.":[79],"Expressions":[80],"cognitive":[82,171],"(Showing":[84],"situational":[86,198],"understanding)":[87],"assistance":[93],"(helping)":[94],"perceived":[96],"positively":[97],"participants.":[99],"However,":[100],"affective":[103,129,144],"(expressing":[105],"expressing":[108],"feels)":[114],"received":[115],"mainly":[116],"negative":[117],"ratings.":[118],"Cluster":[119],"analysis":[120,140],"revealed":[121],"especially":[124],"for":[125,163],"items":[126],"relating":[127],"empathy.":[130,172],"Whereas":[131],"one":[132],"group":[133,149],"cluster":[139],"rated":[141,152],"negatively,":[146],"second":[148],"these":[153],"positively.":[155],"Furthermore,":[156],"large":[157],"also":[161],"existed":[162],"taking":[164],"other's":[166],"component":[169],"Integrating":[173],"human-machine":[178],"interaction":[179],"is":[180],"sensitive":[182],"issue":[183],"designers":[185],"must":[186],"carefully":[187],"choose":[188],"are":[193],"adequate":[194],"depending":[195],"on":[196],"circumstances":[199],"targeted":[202],"user":[203],"group.":[204]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3}],"updated_date":"2026-03-26T15:22:09.906841","created_date":"2025-10-10T00:00:00"}