{"id":"https://openalex.org/W2978343832","doi":"https://doi.org/10.1145/3345035.3345076","title":"Application Research of Balanced Scorecard in Performance Assessment of Public Hospitals","display_name":"Application Research of Balanced Scorecard in Performance Assessment of Public Hospitals","publication_year":2019,"publication_date":"2019-07-15","ids":{"openalex":"https://openalex.org/W2978343832","doi":"https://doi.org/10.1145/3345035.3345076","mag":"2978343832"},"language":"en","primary_location":{"id":"doi:10.1145/3345035.3345076","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3345035.3345076","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2019 10th International Conference on E-business, Management and Economics","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069227824","display_name":"Di Lu","orcid":"https://orcid.org/0000-0002-9923-6405"},"institutions":[{"id":"https://openalex.org/I88830068","display_name":"Shaanxi Normal University","ror":"https://ror.org/0170z8493","country_code":"CN","type":"education","lineage":["https://openalex.org/I88830068"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Di Lu","raw_affiliation_strings":["International Business School, Shaanxi Normal University, Xi'an, China"],"affiliations":[{"raw_affiliation_string":"International Business School, Shaanxi Normal University, Xi'an, China","institution_ids":["https://openalex.org/I88830068"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100385874","display_name":"Chenyu Wang","orcid":"https://orcid.org/0000-0002-5813-2634"},"institutions":[{"id":"https://openalex.org/I88830068","display_name":"Shaanxi Normal University","ror":"https://ror.org/0170z8493","country_code":"CN","type":"education","lineage":["https://openalex.org/I88830068"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Chenyu Wang","raw_affiliation_strings":["International Business School, Shaanxi Normal University, Xi'an, China"],"affiliations":[{"raw_affiliation_string":"International Business School, Shaanxi Normal University, Xi'an, China","institution_ids":["https://openalex.org/I88830068"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5069227824"],"corresponding_institution_ids":["https://openalex.org/I88830068"],"apc_list":null,"apc_paid":null,"fwci":0.1703,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.59518323,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"90","last_page":"94"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13882","display_name":"Research studies in Vietnam","score":0.37310001254081726,"subfield":{"id":"https://openalex.org/subfields/2303","display_name":"Ecology"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13882","display_name":"Research studies in Vietnam","score":0.37310001254081726,"subfield":{"id":"https://openalex.org/subfields/2303","display_name":"Ecology"},"field":{"id":"https://openalex.org/fields/23","display_name":"Environmental Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11531","display_name":"Healthcare Systems and Reforms","score":0.34860000014305115,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.9243714809417725},{"id":"https://openalex.org/keywords/index","display_name":"Index (typography)","score":0.5303464531898499},{"id":"https://openalex.org/keywords/performance-management","display_name":"Performance management","score":0.5258201360702515},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5065320730209351},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.491312175989151},{"id":"https://openalex.org/keywords/performance-measurement","display_name":"Performance measurement","score":0.4841952621936798},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4782627820968628},{"id":"https://openalex.org/keywords/enthusiasm","display_name":"Enthusiasm","score":0.4564930498600006},{"id":"https://openalex.org/keywords/performance-indicator","display_name":"Performance indicator","score":0.42935389280319214},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.3820844888687134},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.344357967376709},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2621080279350281},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.22003376483917236},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.18275007605552673},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.13668006658554077}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.9243714809417725},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.5303464531898499},{"id":"https://openalex.org/C12532035","wikidata":"https://www.wikidata.org/wiki/Q1399956","display_name":"Performance management","level":2,"score":0.5258201360702515},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5065320730209351},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.491312175989151},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.4841952621936798},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4782627820968628},{"id":"https://openalex.org/C2781354396","wikidata":"https://www.wikidata.org/wiki/Q840407","display_name":"Enthusiasm","level":2,"score":0.4564930498600006},{"id":"https://openalex.org/C135510737","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Performance indicator","level":2,"score":0.42935389280319214},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3820844888687134},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.344357967376709},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2621080279350281},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.22003376483917236},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.18275007605552673},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.13668006658554077},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3345035.3345076","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3345035.3345076","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2019 10th International Conference on E-business, Management and Economics","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.5899999737739563,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W1595326414"],"related_works":["https://openalex.org/W2477501827","https://openalex.org/W4399050853","https://openalex.org/W4252572615","https://openalex.org/W961814238","https://openalex.org/W2592922955","https://openalex.org/W2071242172","https://openalex.org/W2941191769","https://openalex.org/W2911796756","https://openalex.org/W2504945331","https://openalex.org/W4250448119"],"abstract_inverted_index":{"As":[0],"the":[1,12,28,37,55,93,102,106,111,115,147,151,160,167,171,175,182,196],"main":[2],"force":[3],"of":[4,15,19,31,36,50,58,73,79,96,114,118,184],"China's":[5],"medical":[6,20,207],"service":[7],"system,":[8,109,164],"public":[9,32,215,224],"hospitals":[10,33,59,216],"shoulder":[11],"heavy":[13],"responsibility":[14],"achieving":[16],"high-quality":[17],"development":[18],"services.":[21],"In":[22,155,204],"recent":[23],"years,":[24],"China":[25],"has":[26,41,61],"adopted":[27],"comprehensive":[29],"reform":[30],"as":[34,64,170,193],"one":[35],"key":[38],"tasks,":[39],"and":[40,45,76,87,128,132,150,188,190,201,209,214,227],"introduced":[42],"corresponding":[43],"policies":[44],"invested":[46],"a":[47,137],"large":[48],"amount":[49],"funds.":[51],"However,":[52],"at":[53],"present,":[54],"performance":[56,107,116,139,162,197],"management":[57,89],"still":[60],"problems":[62],"such":[63],"unreasonable":[65],"index":[66,141,149,169],"setting,":[67],"unscientific":[68],"assessment":[69,108,117,140,163,173,177,198],"methods,":[70,131],"ineffective":[71],"implementation":[72],"overall":[74],"strategies,":[75],"low":[77,84],"enthusiasm":[78],"employees,":[80],"which":[81,165],"result":[82],"in":[83],"efficiency.":[85],"Effective":[86],"scientific":[88],"mechanisms":[90],"can":[91,211,217],"realize":[92],"true":[94],"value":[95],"hospitals.":[97],"Therefore,":[98],"this":[99,205],"paper":[100],"introduces":[101],"balanced":[103],"scorecard":[104],"into":[105],"analyzes":[110],"current":[112],"situation":[113],"RM":[119],"hospital":[120,176],"through":[121,159],"questionnaire":[122],"survey,":[123],"field":[124],"interview,":[125],"literature":[126],"reading":[127],"other":[129],"research":[130],"finds":[133],"relevant":[134],"experts.":[135],"Then":[136],"new":[138],"system":[142,178,199],"is":[143,179],"established":[144],"based":[145],"on":[146],"experts'":[148],"hospital's":[152],"strategic":[153],"goals.":[154],"order":[156],"to":[157,194,220],"break":[158],"traditional":[161],"takes":[166],"financial":[168],"only":[172],"index,":[174],"improved":[180],"from":[181],"perspectives":[183],"patients,":[185],"internal":[186],"processes":[187],"learning":[189],"development,":[191],"so":[192],"make":[195],"fairer":[200],"more":[202],"scientific.":[203],"way,":[206],"efficiency":[208],"quality":[210],"be":[212,218],"improved,":[213],"promoted":[219],"better":[221],"perform":[222],"their":[223,229],"welfare":[225],"functions":[226],"improve":[228],"social":[230],"benefits.":[231]},"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}