{"id":"https://openalex.org/W2969054356","doi":"https://doi.org/10.1145/3340495.3342750","title":"A comparative study of FAQs for software development","display_name":"A comparative study of FAQs for software development","publication_year":2019,"publication_date":"2019-08-08","ids":{"openalex":"https://openalex.org/W2969054356","doi":"https://doi.org/10.1145/3340495.3342750","mag":"2969054356"},"language":"en","primary_location":{"id":"doi:10.1145/3340495.3342750","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3340495.3342750","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2nd ACM SIGSOFT International Workshop on Software Qualities and Their Dependencies","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089553911","display_name":"Mathias Ellmann","orcid":null},"institutions":[{"id":"https://openalex.org/I4210150976","display_name":"Diploma Hochschule","ror":"https://ror.org/051rc7j94","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210150976"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Mathias Ellmann","raw_affiliation_strings":["DIPLOMA University of Applied Sciences at Bad Sooden-Allendorf, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"DIPLOMA University of Applied Sciences at Bad Sooden-Allendorf, Germany","institution_ids":["https://openalex.org/I4210150976"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038463571","display_name":"Irmo Timmann","orcid":null},"institutions":[{"id":"https://openalex.org/I4210118256","display_name":"N&N Pharmaceuticals (United States)","ror":"https://ror.org/02m2ek616","country_code":"US","type":"company","lineage":["https://openalex.org/I4210118256"]},{"id":"https://openalex.org/I4210121272","display_name":"Anna Needs Neuroblastoma Answers","ror":"https://ror.org/02z5k8341","country_code":"US","type":"nonprofit","lineage":["https://openalex.org/I4210121272"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Irmo Timmann","raw_affiliation_strings":["n.n., n.n"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"n.n., n.n","institution_ids":["https://openalex.org/I4210118256","https://openalex.org/I4210121272"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.3527,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.68956222,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"8","last_page":"11"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9896000027656555,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12478","display_name":"Wikis in Education and Collaboration","score":0.9879000186920166,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.7965513467788696},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7307852506637573},{"id":"https://openalex.org/keywords/readability","display_name":"Readability","score":0.6600608825683594},{"id":"https://openalex.org/keywords/frequently-asked-questions","display_name":"Frequently asked questions","score":0.6587460041046143},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5824323296546936},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.5204739570617676},{"id":"https://openalex.org/keywords/software-documentation","display_name":"Software documentation","score":0.502190351486206},{"id":"https://openalex.org/keywords/structuring","display_name":"Structuring","score":0.479027658700943},{"id":"https://openalex.org/keywords/cover","display_name":"Cover (algebra)","score":0.41478610038757324},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.37392181158065796},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3386358618736267},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.2954915463924408},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.20250263810157776},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1496007740497589},{"id":"https://openalex.org/keywords/software-development-process","display_name":"Software development process","score":0.12841346859931946}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.7965513467788696},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7307852506637573},{"id":"https://openalex.org/C2778143727","wikidata":"https://www.wikidata.org/wiki/Q1820650","display_name":"Readability","level":2,"score":0.6600608825683594},{"id":"https://openalex.org/C3018615553","wikidata":"https://www.wikidata.org/wiki/Q189293","display_name":"Frequently asked questions","level":2,"score":0.6587460041046143},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5824323296546936},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5204739570617676},{"id":"https://openalex.org/C81587897","wikidata":"https://www.wikidata.org/wiki/Q181702","display_name":"Software documentation","level":5,"score":0.502190351486206},{"id":"https://openalex.org/C2775945657","wikidata":"https://www.wikidata.org/wiki/Q381442","display_name":"Structuring","level":2,"score":0.479027658700943},{"id":"https://openalex.org/C2780428219","wikidata":"https://www.wikidata.org/wiki/Q16952335","display_name":"Cover (algebra)","level":2,"score":0.41478610038757324},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.37392181158065796},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3386358618736267},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.2954915463924408},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.20250263810157776},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1496007740497589},{"id":"https://openalex.org/C180152950","wikidata":"https://www.wikidata.org/wiki/Q2904257","display_name":"Software development process","level":4,"score":0.12841346859931946},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3340495.3342750","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3340495.3342750","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2nd ACM SIGSOFT International Workshop on Software Qualities and Their Dependencies","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.75}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1507711477","https://openalex.org/W1989526951","https://openalex.org/W2026003524","https://openalex.org/W2031906567","https://openalex.org/W2051204868","https://openalex.org/W2058738785","https://openalex.org/W2078393527","https://openalex.org/W2094662297","https://openalex.org/W2112351052","https://openalex.org/W2120294318","https://openalex.org/W2123246351","https://openalex.org/W2123333323","https://openalex.org/W2134406267","https://openalex.org/W2401290433","https://openalex.org/W2788504331","https://openalex.org/W2898443495","https://openalex.org/W3102971065"],"related_works":["https://openalex.org/W1975647310","https://openalex.org/W2033083755","https://openalex.org/W2884925033","https://openalex.org/W2070076995","https://openalex.org/W2764664989","https://openalex.org/W2955439455","https://openalex.org/W2411980894","https://openalex.org/W3020062517","https://openalex.org/W2915114672","https://openalex.org/W2465647915"],"abstract_inverted_index":{"Developers":[0],"use":[1],"FAQs":[2,64,117,142],"(Frequently":[3],"Asked":[4],"Questions)":[5],"to":[6,65,98,122,132,147],"access":[7],"and":[8,15,46,56,76,110,126,130],"share":[9],"knowledge":[10],"about":[11],"software":[12,93],"libraries,":[13],"APIs,":[14],"platforms.":[16],"This":[17],"paper":[18],"studies":[19],"2,660":[20],"questions":[21],"from":[22,34],"43":[23],"FAQ":[24],"websites.":[25],"We":[26,113,138],"analyzed":[27],"accessibility":[28],"metrics":[29,48],"such":[30,49],"as":[31,42,44,50],"the":[32,35,73],"steps":[33],"main":[36],"documentation":[37],"page,":[38],"tagging":[39],"or":[40,106],"multilingualism":[41],"well":[43],"structure":[45],"readability":[47],"code-to-text":[51],"ratio,":[52],"number":[53],"of":[54],"links,":[55],"Flesch":[57],"Reading-Ease.":[58],"In":[59],"addition,":[60],"we":[61],"compared":[62,146],"these":[63],"69,548":[66],"Stack":[67],"Overflow":[68],"(SO)":[69],"posts,":[70],"which":[71,77],"cover":[72,143],"same":[74],"topics":[75,145],"have":[78],"been":[79],"posted":[80],"by":[81,102],"developers":[82],"at":[83],"least":[84],"twice":[85],"(i.e.":[86],"duplicates).":[87],"Our":[88],"results":[89],"reveal":[90],"that":[91,115,141],"different":[92,96],"vendors":[94],"give":[95],"importance":[97],"their":[99],"FAQs,":[100],"e.g.":[101],"investing":[103],"more":[104,119,128],"effort":[105],"less":[107],"in":[108],"structuring":[109],"presenting":[111],"them.":[112],"found":[114,140],"studied":[116],"include":[118],"references":[120],"(e.g.":[121],"corresponding":[123,135,148],"API":[124],"documentation)":[125],"are":[127],"verbose":[129],"difficult":[131],"read":[133],"than":[134],"SO":[136],"duplicates.":[137],"also":[139],"additional":[144],"duplicate":[149],"posts.":[150]},"counts_by_year":[{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}