{"id":"https://openalex.org/W2966805384","doi":"https://doi.org/10.1145/3340037.3340060","title":"Evaluating mHealth Interventions in an Underserved Context Using Service Design Strategy","display_name":"Evaluating mHealth Interventions in an Underserved Context Using Service Design Strategy","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2966805384","doi":"https://doi.org/10.1145/3340037.3340060","mag":"2966805384"},"language":"en","primary_location":{"id":"doi:10.1145/3340037.3340060","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3340037.3340060","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the third International Conference on Medical and Health Informatics 2019 - ICMHI 2019","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000105359","display_name":"Danny Ronald Nyatuka","orcid":"https://orcid.org/0000-0001-6251-7695"},"institutions":[{"id":"https://openalex.org/I161372803","display_name":"Strathmore University","ror":"https://ror.org/047dnqw48","country_code":"KE","type":"education","lineage":["https://openalex.org/I161372803"]}],"countries":["KE"],"is_corresponding":false,"raw_author_name":"Danny Ronald Nyatuka","raw_affiliation_strings":["Strathmore University, Nairobi-Kenya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Strathmore University, Nairobi-Kenya","institution_ids":["https://openalex.org/I161372803"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040328969","display_name":"Retha de la Harpe","orcid":"https://orcid.org/0000-0002-2615-6519"},"institutions":[{"id":"https://openalex.org/I159253421","display_name":"Cape Peninsula University of Technology","ror":"https://ror.org/056e9h402","country_code":"ZA","type":"education","lineage":["https://openalex.org/I159253421"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Retha de la Harpe","raw_affiliation_strings":["Cape Peninsula University of Technology, Cape Town, South Africa"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cape Peninsula University of Technology, Cape Town, South Africa","institution_ids":["https://openalex.org/I159253421"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.2134,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.84471419,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"153","last_page":"160"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.987500011920929,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.982200026512146,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mhealth","display_name":"mHealth","score":0.8604443073272705},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5842616558074951},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.5723738670349121},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5269996523857117},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4973638355731964},{"id":"https://openalex.org/keywords/psychological-intervention","display_name":"Psychological intervention","score":0.4688476324081421},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4405510723590851},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.42289888858795166},{"id":"https://openalex.org/keywords/telemedicine","display_name":"Telemedicine","score":0.41860708594322205},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3250699043273926},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.25451910495758057},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.19097408652305603},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.11691674590110779}],"concepts":[{"id":"https://openalex.org/C2779363104","wikidata":"https://www.wikidata.org/wiki/Q17069079","display_name":"mHealth","level":3,"score":0.8604443073272705},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5842616558074951},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.5723738670349121},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5269996523857117},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4973638355731964},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.4688476324081421},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4405510723590851},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.42289888858795166},{"id":"https://openalex.org/C2779891985","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telemedicine","level":3,"score":0.41860708594322205},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3250699043273926},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.25451910495758057},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.19097408652305603},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.11691674590110779},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3340037.3340060","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3340037.3340060","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the third International Conference on Medical and Health Informatics 2019 - ICMHI 2019","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4300000071525574,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W49364771","https://openalex.org/W193836173","https://openalex.org/W283661483","https://openalex.org/W612651853","https://openalex.org/W1589454789","https://openalex.org/W1601297419","https://openalex.org/W1721421031","https://openalex.org/W1742697922","https://openalex.org/W1989317998","https://openalex.org/W1993373830","https://openalex.org/W2022336873","https://openalex.org/W2022906735","https://openalex.org/W2037924767","https://openalex.org/W2042543641","https://openalex.org/W2050307710","https://openalex.org/W2050472234","https://openalex.org/W2058200025","https://openalex.org/W2078580852","https://openalex.org/W2088002183","https://openalex.org/W2113850785","https://openalex.org/W2122683190","https://openalex.org/W2148277253","https://openalex.org/W2149010029","https://openalex.org/W2151540627","https://openalex.org/W2165915375","https://openalex.org/W2290568955","https://openalex.org/W2345549518","https://openalex.org/W2506208000","https://openalex.org/W2563576917","https://openalex.org/W2580372122","https://openalex.org/W2581018970","https://openalex.org/W2586626150","https://openalex.org/W2749330038","https://openalex.org/W2750166554","https://openalex.org/W2766777595","https://openalex.org/W2795752571","https://openalex.org/W2911330281","https://openalex.org/W2998484370","https://openalex.org/W6635229830","https://openalex.org/W6659989027","https://openalex.org/W6674447008","https://openalex.org/W6903575470","https://openalex.org/W7073936275"],"related_works":["https://openalex.org/W1580898361","https://openalex.org/W4280587861","https://openalex.org/W2302677685","https://openalex.org/W4200332661","https://openalex.org/W3021957403","https://openalex.org/W2025207717","https://openalex.org/W4214937769","https://openalex.org/W3217504343","https://openalex.org/W4364360147","https://openalex.org/W4251124243"],"abstract_inverted_index":{"mHealth":[0,24,52,83,107,166],"interventions":[1,36],"have":[2],"been":[3,54,100],"widely":[4],"adopted":[5,55],"across":[6],"health":[7],"systems":[8],"in":[9,16,82,94],"attempts":[10],"to":[11,29,74,159,183,231],"improve":[12],"healthcare":[13,110],"delivery":[14],"particularly":[15],"underserved":[17],"contexts,":[18],"Kenya":[19],"included.":[20],"This":[21,103],"has":[22,98],"made":[23],"more":[25],"established":[26],"as":[27,39,56,108,194,204],"opposed":[28],"telemedicine.":[30],"However,":[31],"the":[32,35,59,76,90,121,137,184,199,209,212,226],"effectiveness":[33],"of":[34,58,71,79,92,120,136,171,188,211,224,244],"is":[37,68,157],"questionable":[38],"there":[40,67],"lacks":[41],"a":[42,69,109],"clear":[43],"sustenance":[44],"and":[45,127,162,175,201,240],"scale-up":[46],"strategy":[47],"for":[48,61,165],"successful":[49],"implementation,":[50],"despite":[51],"having":[53],"one":[57],"pillars":[60],"Kenya's":[62],"national":[63],"e-health":[64],"strategy.":[65],"Apparently,":[66],"paucity":[70],"empirical":[72],"evidence":[73],"understand":[75],"complex":[77],"nature":[78],"technology":[80],"use":[81],"services":[84,97,151],"from":[85],"design":[86,134,142,161,173,190],"thinking":[87],"perspective.":[88],"Also,":[89],"role":[91],"stakeholders":[93],"designing":[95],"these":[96],"not":[99],"well":[101],"recognized.":[102],"paper":[104],"focuses":[105],"on":[106],"service":[111,172,189],"facilitated":[112],"by":[113,220],"technologies":[114],"that":[115],"incorporate":[116],"mobile":[117],"technologies.":[118],"Objectives":[119],"study":[122,238],"include:":[123],"(1)":[124],"To":[125,132,141,148],"identify":[126],"engage":[128],"relevant":[129],"stakeholders,":[130],"(2)":[131],"establish":[133],"characteristics":[135],"desired":[138],"solution,":[139],"(3)":[140],"&":[143],"develop":[144],"context-specific":[145],"solutions,":[146],"(4)":[147],"evaluate":[149],"new":[150,215],"in-use":[152],"situation.":[153],"A":[154],"generic":[155],"model":[156,216],"proposed":[158],"guide":[160],"evaluation":[163,196,206],"process":[164,187],"services,":[167],"using":[168],"both":[169],"lens":[170],"research":[174],"stakeholder":[176],"theory.":[177],"Two":[178],"distinct":[179],"phases":[180],"were":[181],"added":[182],"double":[185],"diamond":[186],"i.e.":[191],"'engage":[192],"context'":[193],"pre-implementation":[195],"phase":[197,207],"at":[198,208],"start":[200],"'evaluate":[202],"in-use'":[203],"post-implementation":[205],"end":[210],"process.":[213],"The":[214],"was":[217],"empirically":[218],"tested":[219],"fifteen":[221],"participants":[222],"(n=15),":[223],"which":[225],"outcome":[227],"met":[228],"expectations":[229],"according":[230],"validation":[232],"scorecard.":[233],"In":[234],"so":[235],"doing,":[236],"our":[237],"extends":[239],"complement":[241],"existing":[242],"body":[243],"knowledge.":[245]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}