{"id":"https://openalex.org/W2978723817","doi":"https://doi.org/10.1145/3338286.3344425","title":"Measuring Holistic User Experience","display_name":"Measuring Holistic User Experience","publication_year":2019,"publication_date":"2019-10-01","ids":{"openalex":"https://openalex.org/W2978723817","doi":"https://doi.org/10.1145/3338286.3344425","mag":"2978723817"},"language":"en","primary_location":{"id":"doi:10.1145/3338286.3344425","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3338286.3344425","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3338286.3344425","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://dl.acm.org/doi/pdf/10.1145/3338286.3344425","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084784400","display_name":"Evelyn Tio","orcid":null},"institutions":[{"id":"https://openalex.org/I1291425158","display_name":"Google (United States)","ror":"https://ror.org/00njsd438","country_code":"US","type":"company","lineage":["https://openalex.org/I1291425158","https://openalex.org/I4210128969"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Evelyn Tio","raw_affiliation_strings":["Google, Inc., San Francisco, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Google, Inc., San Francisco, CA, USA","institution_ids":["https://openalex.org/I1291425158"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068794646","display_name":"Megan K. Torkildson","orcid":null},"institutions":[{"id":"https://openalex.org/I1291425158","display_name":"Google (United States)","ror":"https://ror.org/00njsd438","country_code":"US","type":"company","lineage":["https://openalex.org/I1291425158","https://openalex.org/I4210128969"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Megan Torkildson","raw_affiliation_strings":["Google, Inc., San Francisco, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Google, Inc., San Francisco, CA, USA","institution_ids":["https://openalex.org/I1291425158"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057905582","display_name":"Denise F. Su","orcid":"https://orcid.org/0000-0003-2070-9626"},"institutions":[{"id":"https://openalex.org/I1291425158","display_name":"Google (United States)","ror":"https://ror.org/00njsd438","country_code":"US","type":"company","lineage":["https://openalex.org/I1291425158","https://openalex.org/I4210128969"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Denise Su","raw_affiliation_strings":["Google, Inc., Mountain View, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Google, Inc., Mountain View, CA, USA","institution_ids":["https://openalex.org/I1291425158"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041250065","display_name":"Heidi Toussaint","orcid":null},"institutions":[{"id":"https://openalex.org/I1291425158","display_name":"Google (United States)","ror":"https://ror.org/00njsd438","country_code":"US","type":"company","lineage":["https://openalex.org/I1291425158","https://openalex.org/I4210128969"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Heidi Toussaint","raw_affiliation_strings":["Google, Inc., Seattle, WA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Google, Inc., Seattle, WA","institution_ids":["https://openalex.org/I1291425158"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042576322","display_name":"Aditi Bhargava","orcid":"https://orcid.org/0000-0003-1334-0517"},"institutions":[{"id":"https://openalex.org/I1291425158","display_name":"Google (United States)","ror":"https://ror.org/00njsd438","country_code":"US","type":"company","lineage":["https://openalex.org/I1291425158","https://openalex.org/I4210128969"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Aditi Bhargava","raw_affiliation_strings":["Google, Inc., San Francisco, CA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Google, Inc., San Francisco, CA","institution_ids":["https://openalex.org/I1291425158"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075313258","display_name":"Dawn Shaikh","orcid":null},"institutions":[{"id":"https://openalex.org/I1291425158","display_name":"Google (United States)","ror":"https://ror.org/00njsd438","country_code":"US","type":"company","lineage":["https://openalex.org/I1291425158","https://openalex.org/I4210128969"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dawn Shaikh","raw_affiliation_strings":["Google, Inc., Seattle, WA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Google, Inc., Seattle, WA","institution_ids":["https://openalex.org/I1291425158"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I1291425158"],"apc_list":null,"apc_paid":null,"fwci":1.1364,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.76837806,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.527400016784668,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.527400016784668,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.5113000273704529,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.4668999910354614,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6010915040969849},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5373669266700745},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.49044153094291687}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6010915040969849},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5373669266700745},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.49044153094291687}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3338286.3344425","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3338286.3344425","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3338286.3344425","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.1145/3338286.3344425","is_oa":true,"landing_page_url":"https://doi.org/10.1145/3338286.3344425","pdf_url":"https://dl.acm.org/doi/pdf/10.1145/3338286.3344425","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.44999998807907104,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2978723817.pdf","grobid_xml":"https://content.openalex.org/works/W2978723817.grobid-xml"},"referenced_works_count":3,"referenced_works":["https://openalex.org/W2580423102","https://openalex.org/W2999912405","https://openalex.org/W4253771829"],"related_works":["https://openalex.org/W4224032630","https://openalex.org/W3163321199","https://openalex.org/W2320068085","https://openalex.org/W4293198839","https://openalex.org/W2971404056","https://openalex.org/W3185607124","https://openalex.org/W2012552426","https://openalex.org/W4249874437","https://openalex.org/W2045235295","https://openalex.org/W4367295411"],"abstract_inverted_index":{"When":[0],"it":[1],"comes":[2],"to":[3,32,64,77,103,106,124,130],"how":[4],"we":[5,69],"define":[6],"success":[7],"metrics":[8,31],"for":[9],"our":[10],"products,":[11],"teams":[12,123],"often":[13,83],"leave":[14],"out":[15],"the":[16,48],"user.":[17],"Daily":[18],"active":[19],"users,":[20,78],"conversion":[21],"rates,":[22],"%":[23],"uptime,":[24],"CSAT":[25],"-":[26],"these":[27,45,80],"are":[28,82],"all":[29],"important":[30,98],"keep":[33],"track":[34],"of":[35,44,74],"from":[36],"a":[37,71],"product":[38,87,122],"and":[39,60,108],"business":[40],"perspective,":[41],"but":[42,79],"none":[43],"fully":[46],"capture":[47],"user's":[49,113],"perspective.":[50],"They":[51],"don't":[52],"give":[53],"insight":[54],"into":[55],"what":[56,61,75,128],"users":[57],"care":[58],"about":[59],"they're":[62],"trying":[63],"achieve.":[65],"With":[66],"qualitative":[67],"research,":[68],"gain":[70],"deep":[72],"understanding":[73],"matters":[76,129],"insights":[81],"quickly":[84],"forgotten":[85],"by":[86],"teams.":[88],"In":[89],"this":[90],"workshop,":[91],"we'll":[92],"introduce":[93],"Critical":[94],"User":[95],"Journeys":[96],"(CUJs:":[97],"tasks":[99],"your":[100,112],"user":[101],"needs":[102],"be":[104],"able":[105],"complete)":[107],"Experience":[109],"Outcomes":[110],"(XOs:":[111],"fundamental":[114],"emotional":[115],"needs)":[116],"as":[117],"tools":[118],"that":[119],"will":[120],"enable":[121],"prioritize":[125],"based":[126],"on":[127],"users.":[131]},"counts_by_year":[{"year":2021,"cited_by_count":2}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
