{"id":"https://openalex.org/W2978657664","doi":"https://doi.org/10.1145/3338286.3344408","title":"Chat with Smart Conversational Agents","display_name":"Chat with Smart Conversational Agents","publication_year":2019,"publication_date":"2019-10-01","ids":{"openalex":"https://openalex.org/W2978657664","doi":"https://doi.org/10.1145/3338286.3344408","mag":"2978657664"},"language":"en","primary_location":{"id":"doi:10.1145/3338286.3344408","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3338286.3344408","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023290481","display_name":"Xiantao Chen","orcid":"https://orcid.org/0000-0002-2889-9519"},"institutions":[{"id":"https://openalex.org/I98301712","display_name":"Baidu (China)","ror":"https://ror.org/03vs3wt56","country_code":"CN","type":"company","lineage":["https://openalex.org/I98301712"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Xiantao Chen","raw_affiliation_strings":["Baidu Inc., Beijing, China"],"affiliations":[{"raw_affiliation_string":"Baidu Inc., Beijing, China","institution_ids":["https://openalex.org/I98301712"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050735401","display_name":"Jiaqi Mi","orcid":null},"institutions":[{"id":"https://openalex.org/I98301712","display_name":"Baidu (China)","ror":"https://ror.org/03vs3wt56","country_code":"CN","type":"company","lineage":["https://openalex.org/I98301712"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jiaqi Mi","raw_affiliation_strings":["Baidu Inc., Beijing, China"],"affiliations":[{"raw_affiliation_string":"Baidu Inc., Beijing, China","institution_ids":["https://openalex.org/I98301712"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5025614037","display_name":"Menghua Jia","orcid":null},"institutions":[{"id":"https://openalex.org/I98301712","display_name":"Baidu (China)","ror":"https://ror.org/03vs3wt56","country_code":"CN","type":"company","lineage":["https://openalex.org/I98301712"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Menghua Jia","raw_affiliation_strings":["Baidu Inc., Beijing, China"],"affiliations":[{"raw_affiliation_string":"Baidu Inc., Beijing, China","institution_ids":["https://openalex.org/I98301712"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110787093","display_name":"Yajuan Han","orcid":null},"institutions":[{"id":"https://openalex.org/I98301712","display_name":"Baidu (China)","ror":"https://ror.org/03vs3wt56","country_code":"CN","type":"company","lineage":["https://openalex.org/I98301712"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yajuan Han","raw_affiliation_strings":["Baidu Inc., Beijing, China"],"affiliations":[{"raw_affiliation_string":"Baidu Inc., Beijing, China","institution_ids":["https://openalex.org/I98301712"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075638429","display_name":"Moli Zhou","orcid":null},"institutions":[{"id":"https://openalex.org/I98301712","display_name":"Baidu (China)","ror":"https://ror.org/03vs3wt56","country_code":"CN","type":"company","lineage":["https://openalex.org/I98301712"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Moli Zhou","raw_affiliation_strings":["Baidu Inc., Beijing, China"],"affiliations":[{"raw_affiliation_string":"Baidu Inc., Beijing, China","institution_ids":["https://openalex.org/I98301712"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040278117","display_name":"Tian Wu","orcid":"https://orcid.org/0000-0002-5557-7232"},"institutions":[{"id":"https://openalex.org/I98301712","display_name":"Baidu (China)","ror":"https://ror.org/03vs3wt56","country_code":"CN","type":"company","lineage":["https://openalex.org/I98301712"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Tian Wu","raw_affiliation_strings":["Baidu Inc., Beijing, China"],"affiliations":[{"raw_affiliation_string":"Baidu Inc., Beijing, China","institution_ids":["https://openalex.org/I98301712"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009320647","display_name":"Daisong Guan","orcid":null},"institutions":[{"id":"https://openalex.org/I98301712","display_name":"Baidu (China)","ror":"https://ror.org/03vs3wt56","country_code":"CN","type":"company","lineage":["https://openalex.org/I98301712"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Daisong Guan","raw_affiliation_strings":["Baidu Inc., Beijing, China"],"affiliations":[{"raw_affiliation_string":"Baidu Inc., Beijing, China","institution_ids":["https://openalex.org/I98301712"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5023290481"],"corresponding_institution_ids":["https://openalex.org/I98301712"],"apc_list":null,"apc_paid":null,"fwci":0.7001,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.78322182,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9854000210762024,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.8496946692466736},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7972500324249268},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.6789959669113159},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.5607128739356995},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.4391290545463562},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.39223045110702515},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.09569123387336731},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.07814720273017883}],"concepts":[{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.8496946692466736},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7972500324249268},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.6789959669113159},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.5607128739356995},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.4391290545463562},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.39223045110702515},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.09569123387336731},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.07814720273017883},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3338286.3344408","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3338286.3344408","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.5600000023841858,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W1512938120","https://openalex.org/W2046831886","https://openalex.org/W2082468228","https://openalex.org/W2094383466","https://openalex.org/W2106111649","https://openalex.org/W2160458012","https://openalex.org/W2162046402","https://openalex.org/W2264742718","https://openalex.org/W2593713917","https://openalex.org/W4205160672","https://openalex.org/W4211048027"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W1968552888","https://openalex.org/W2374116601","https://openalex.org/W3093134843","https://openalex.org/W2772323916","https://openalex.org/W3156017614","https://openalex.org/W2742181818","https://openalex.org/W2612412344","https://openalex.org/W2053633997","https://openalex.org/W337810568"],"abstract_inverted_index":{"There":[0],"are":[1],"more":[2,4],"and":[3,34,68,74,79],"smart":[5,9,58,62,96],"devices":[6],"equipped":[7],"with":[8,20,57],"conversational":[10,59,97],"agents,":[11],"which":[12],"can":[13],"engage":[14],"in":[15,28,61,71],"chat":[16,25,44,55,91],"or":[17],"free":[18],"conversation":[19],"human.":[21],"However,":[22],"the":[23,29,77,86],"human-machine":[24],"is":[26,36],"still":[27],"early":[30],"stage":[31],"of":[32,39,93],"development,":[33],"there":[35],"a":[37],"lack":[38],"effective":[40],"methods":[41],"to":[42,53,89],"evaluate":[43,54],"experience.":[45],"In":[46],"this":[47],"study":[48],"we":[49],"proposed":[50],"an":[51,81],"approach":[52],"experience":[56,92],"agents":[60],"home.":[63],"We":[64,84],"collected":[65],"evaluation":[66,82,87],"metrics":[67,78],"applied":[69,85],"them":[70],"user":[72],"testing,":[73],"then":[75],"optimized":[76],"constructed":[80],"system.":[83],"system":[88],"compare":[90],"five":[94],"different":[95],"agents.":[98]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
