{"id":"https://openalex.org/W2977894116","doi":"https://doi.org/10.1145/3338286.3344397","title":"Alexa, I'm in Need!","display_name":"Alexa, I'm in Need!","publication_year":2019,"publication_date":"2019-10-01","ids":{"openalex":"https://openalex.org/W2977894116","doi":"https://doi.org/10.1145/3338286.3344397","mag":"2977894116"},"language":"en","primary_location":{"id":"doi:10.1145/3338286.3344397","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3338286.3344397","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5053739356","display_name":"Matthias Baldauf","orcid":"https://orcid.org/0000-0002-1876-5082"},"institutions":[{"id":"https://openalex.org/I4210145378","display_name":"University of Applied Sciences St. Gallen","ror":"https://ror.org/049bwzr51","country_code":"CH","type":"education","lineage":["https://openalex.org/I4210145378"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Matthias Baldauf","raw_affiliation_strings":["University of Applied Sciences, St.Gallen, St.Gallen, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Applied Sciences, St.Gallen, St.Gallen, Switzerland","institution_ids":["https://openalex.org/I4210145378"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035494914","display_name":"Stefan Ribler","orcid":null},"institutions":[{"id":"https://openalex.org/I4210145378","display_name":"University of Applied Sciences St. Gallen","ror":"https://ror.org/049bwzr51","country_code":"CH","type":"education","lineage":["https://openalex.org/I4210145378"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Stefan Ribler","raw_affiliation_strings":["University of Applied Sciences, St.Gallen, St.Gallen, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Applied Sciences, St.Gallen, St.Gallen, Switzerland","institution_ids":["https://openalex.org/I4210145378"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085727504","display_name":"Peter Fr\u00f6hlich","orcid":"https://orcid.org/0000-0002-2502-5947"},"institutions":[{"id":"https://openalex.org/I132118926","display_name":"Austrian Institute of Technology","ror":"https://ror.org/04knbh022","country_code":"AT","type":"facility","lineage":["https://openalex.org/I132118926"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Peter Fr\u00f6hlich","raw_affiliation_strings":["AIT Austrian Institute of Technology, Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"AIT Austrian Institute of Technology, Vienna, Austria","institution_ids":["https://openalex.org/I132118926"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.328,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.61083104,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9887999892234802,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.7396801114082336},{"id":"https://openalex.org/keywords/human-services","display_name":"Human services","score":0.7239676713943481},{"id":"https://openalex.org/keywords/social-work","display_name":"Social work","score":0.5924416184425354},{"id":"https://openalex.org/keywords/focus-group","display_name":"Focus group","score":0.5374598503112793},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.48458898067474365},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4650370478630066},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.42194581031799316},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.38860443234443665},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.3823409676551819},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3510505259037018},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.14704176783561707},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.14109361171722412},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.1406039595603943}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.7396801114082336},{"id":"https://openalex.org/C181907467","wikidata":"https://www.wikidata.org/wiki/Q17027869","display_name":"Human services","level":2,"score":0.7239676713943481},{"id":"https://openalex.org/C16920402","wikidata":"https://www.wikidata.org/wiki/Q205398","display_name":"Social work","level":2,"score":0.5924416184425354},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.5374598503112793},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.48458898067474365},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4650370478630066},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42194581031799316},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.38860443234443665},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.3823409676551819},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3510505259037018},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14704176783561707},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.14109361171722412},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.1406039595603943},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3338286.3344397","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3338286.3344397","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 21st International Conference on Human-Computer Interaction with Mobile Devices and Services","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities","score":0.5400000214576721}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W2753750642","https://openalex.org/W2795703048","https://openalex.org/W2797596617","https://openalex.org/W2889312631","https://openalex.org/W2897571271","https://openalex.org/W2901158455","https://openalex.org/W2943686508"],"related_works":["https://openalex.org/W2618286804","https://openalex.org/W2329643025","https://openalex.org/W2002770077","https://openalex.org/W3131163342","https://openalex.org/W2092256833","https://openalex.org/W2142369114","https://openalex.org/W2361728394","https://openalex.org/W3174291742","https://openalex.org/W2589339418","https://openalex.org/W629870067"],"abstract_inverted_index":{"Due":[0],"the":[1,5,32,46,69,82,85,90,101,110,125],"involved":[2],"counselling":[3],"activities,":[4],"profession":[6],"of":[7,34,75,84,92,113,127],"social":[8,35,95,143],"work":[9,144],"might":[10],"provide":[11],"a":[12,51,72],"promising,":[13],"yet":[14],"so":[15],"far":[16],"uninvestigated":[17],"application":[18,66],"field":[19,33],"for":[20,28,56,141],"voice":[21,58,76,119],"assistants.":[22,120],"To":[23],"explore":[24],"requirements":[25,55],"and":[26,49,64,89,109,118,130,138],"barriers":[27],"voice-based":[29],"services":[30,108],"in":[31,60,106],"work,":[36],"we":[37,53],"conducted":[38],"focus":[39],"group":[40,47],"sessions":[41],"with":[42],"41":[43],"professionals.":[44],"During":[45],"discussions":[48],"through":[50],"questionnaire,":[52],"collected":[54],"applying":[57],"assistants":[59,77,140],"this":[61,128],"professional":[62],"setting":[63],"corresponding":[65],"ideas.":[67],"Overall,":[68],"participants":[70,102],"expected":[71],"positive":[73],"impact":[74],"on":[78],"their":[79,93],"profession.":[80],"While":[81],"protection":[83],"clients'":[86],"sensitive":[87],"data":[88],"risk":[91],"reduced":[94],"interactions":[96],"need":[97],"to":[98],"be":[99],"considered,":[100],"saw":[103],"high":[104],"potential":[105],"documentation":[107],"cooperative":[111],"guidance":[112],"clients":[114],"by":[115],"human":[116,136],"professionals":[117],"Future":[121],"research":[122],"should":[123],"investigate":[124],"design":[126],"interplay":[129],"study":[131],"appropriate":[132],"handover":[133],"strategies":[134],"between":[135],"experts":[137],"virtual":[139],"specific":[142],"services.":[145]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":2}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}