{"id":"https://openalex.org/W2990286780","doi":"https://doi.org/10.1145/3334480.3383051","title":"Experiences with Improving the Transparency of AI Models and Services","display_name":"Experiences with Improving the Transparency of AI Models and Services","publication_year":2020,"publication_date":"2020-04-25","ids":{"openalex":"https://openalex.org/W2990286780","doi":"https://doi.org/10.1145/3334480.3383051","mag":"2990286780"},"language":"en","primary_location":{"id":"doi:10.1145/3334480.3383051","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3334480.3383051","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["arxiv","crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://arxiv.org/pdf/1911.08293","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048793009","display_name":"Michael Hind","orcid":null},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Michael Hind","raw_affiliation_strings":["IBM Research, Yorktown Heights, NY, USA","IBM Research , Yorktown Heights, NY , USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I1341412227"]},{"raw_affiliation_string":"IBM Research , Yorktown Heights, NY , USA","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074805097","display_name":"Stephanie Houde","orcid":"https://orcid.org/0000-0002-0246-2183"},"institutions":[{"id":"https://openalex.org/I4210087032","display_name":"Cambridge Scientific (United States)","ror":"https://ror.org/001s4dh65","country_code":"US","type":"company","lineage":["https://openalex.org/I4210087032"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Stephanie Houde","raw_affiliation_strings":["IBM Research, Cambridge, MA, USA","IBM Research, Cambridge , MA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Cambridge, MA, USA","institution_ids":["https://openalex.org/I4210087032"]},{"raw_affiliation_string":"IBM Research, Cambridge , MA, USA","institution_ids":["https://openalex.org/I4210087032"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055121742","display_name":"Jacquelyn Martino","orcid":null},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jacquelyn Martino","raw_affiliation_strings":["IBM Research, Yorktown Heights, NY, USA","IBM Research , Yorktown Heights, NY , USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I1341412227"]},{"raw_affiliation_string":"IBM Research , Yorktown Heights, NY , USA","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072597892","display_name":"Aleksandra Mojsilovi\u0107","orcid":null},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Aleksandra Mojsilovic","raw_affiliation_strings":["IBM Research, Yorktown Heights, NY, USA","IBM Research , Yorktown Heights, NY , USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I1341412227"]},{"raw_affiliation_string":"IBM Research , Yorktown Heights, NY , USA","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076670713","display_name":"David Piorkowski","orcid":"https://orcid.org/0000-0002-6740-4902"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David Piorkowski","raw_affiliation_strings":["IBM Research, Yorktown Heights, NY, USA","IBM Research , Yorktown Heights, NY , USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I1341412227"]},{"raw_affiliation_string":"IBM Research , Yorktown Heights, NY , USA","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082108898","display_name":"John T. Richards","orcid":"https://orcid.org/0000-0001-8489-2170"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"John Richards","raw_affiliation_strings":["IBM Research, Yorktown Heights, NY, USA","IBM Research , Yorktown Heights, NY , USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I1341412227"]},{"raw_affiliation_string":"IBM Research , Yorktown Heights, NY , USA","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015286159","display_name":"Kush R. Varshney","orcid":"https://orcid.org/0000-0002-7376-5536"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kush R. Varshney","raw_affiliation_strings":["IBM Research, Yorktown Heights, NY, USA","IBM Research , Yorktown Heights, NY , USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I1341412227"]},{"raw_affiliation_string":"IBM Research , Yorktown Heights, NY , USA","institution_ids":["https://openalex.org/I1341412227"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11986","display_name":"Scientific Computing and Data Management","score":0.9908999800682068,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.9163182973861694},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.8790037631988525},{"id":"https://openalex.org/keywords/presentation","display_name":"Presentation (obstetrics)","score":0.6685085892677307},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.6467084288597107},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5452064871788025},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.45045003294944763},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.44328904151916504},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4047006666660309},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.39642661809921265},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3817524313926697},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3519805669784546},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.31135693192481995},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.25333064794540405},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.21657133102416992},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.1512332260608673},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.11977896094322205},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.0883442759513855}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.9163182973861694},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.8790037631988525},{"id":"https://openalex.org/C2777601897","wikidata":"https://www.wikidata.org/wiki/Q3409113","display_name":"Presentation (obstetrics)","level":2,"score":0.6685085892677307},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.6467084288597107},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5452064871788025},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.45045003294944763},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.44328904151916504},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4047006666660309},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.39642661809921265},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3817524313926697},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3519805669784546},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.31135693192481995},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.25333064794540405},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21657133102416992},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.1512332260608673},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11977896094322205},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0883442759513855},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C126838900","wikidata":"https://www.wikidata.org/wiki/Q77604","display_name":"Radiology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1145/3334480.3383051","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3334480.3383051","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:1911.08293","is_oa":true,"landing_page_url":"http://arxiv.org/abs/1911.08293","pdf_url":"https://arxiv.org/pdf/1911.08293","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"mag:2990286780","is_oa":true,"landing_page_url":"https://arxiv.org/pdf/1911.08293v1","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"arXiv (Cornell University)","raw_type":null},{"id":"doi:10.48550/arxiv.1911.08293","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.1911.08293","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"Preprint"}],"best_oa_location":{"id":"pmh:oai:arXiv.org:1911.08293","is_oa":true,"landing_page_url":"http://arxiv.org/abs/1911.08293","pdf_url":"https://arxiv.org/pdf/1911.08293","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2990286780.pdf","grobid_xml":"https://content.openalex.org/works/W2990286780.grobid-xml"},"referenced_works_count":18,"referenced_works":["https://openalex.org/W1884204318","https://openalex.org/W1965976058","https://openalex.org/W1970407057","https://openalex.org/W1991613282","https://openalex.org/W2035530978","https://openalex.org/W2101105183","https://openalex.org/W2109125971","https://openalex.org/W2115130131","https://openalex.org/W2144651866","https://openalex.org/W2243050748","https://openalex.org/W2739693438","https://openalex.org/W2771030034","https://openalex.org/W2795038878","https://openalex.org/W2802642435","https://openalex.org/W2897042519","https://openalex.org/W2974071289","https://openalex.org/W2974817986","https://openalex.org/W3100279624"],"related_works":["https://openalex.org/W3158343937","https://openalex.org/W3089515198","https://openalex.org/W3022312140","https://openalex.org/W2555125040","https://openalex.org/W2140736466","https://openalex.org/W102467843","https://openalex.org/W3039347783","https://openalex.org/W2988169042","https://openalex.org/W3009132273","https://openalex.org/W561727033","https://openalex.org/W2791097885","https://openalex.org/W250293037","https://openalex.org/W305939873","https://openalex.org/W1785976575","https://openalex.org/W1597957633","https://openalex.org/W629588315","https://openalex.org/W3099114816","https://openalex.org/W2329182120","https://openalex.org/W164828728","https://openalex.org/W3041474078"],"abstract_inverted_index":{"AI":[0,33,86,117],"models":[1],"and":[2,28,36,63,76,84,103,113],"services":[3],"are":[4],"used":[5],"in":[6,14,81],"a":[7,15,70],"growing":[8],"number":[9],"of":[10,32,47,57,73,116],"high-stakes":[11],"areas,":[12],"resulting":[13],"need":[16],"for":[17,25,109],"increased":[18],"transparency.":[19,121],"Consistent":[20],"with":[21],"this,":[22],"several":[23],"proposals":[24],"higher":[26],"quality":[27],"more":[29],"consistent":[30],"documentation":[31],"data,":[34],"models,":[35],"systems":[37],"have":[38,68],"emerged.":[39],"Little":[40],"is":[41],"known,":[42],"however,":[43],"about":[44],"the":[45,77,90,111],"needs":[46,75],"those":[48],"who":[49],"would":[50],"produce":[51],"or":[52],"consume":[53],"these":[54,74],"new":[55],"forms":[56],"documentation.":[58,87],"Through":[59],"semi-structured":[60],"developer":[61],"interviews,":[62],"two":[64],"document-creation":[65],"exercises,":[66],"we":[67,106],"assembled":[69],"clearer":[71],"picture":[72],"various":[78],"challenges":[79],"faced":[80],"creating":[82],"accurate":[83],"useful":[85],"Based":[88],"on":[89],"observations":[91],"from":[92],"this":[93],"work,":[94],"supplemented":[95],"by":[96],"feedback":[97],"received":[98],"during":[99],"multiple":[100],"design":[101],"explorations":[102],"stakeholder":[104],"conversations,":[105],"make":[107],"recommendations":[108],"easing":[110],"collection":[112],"flexible":[114],"presentation":[115],"facts":[118],"to":[119],"promote":[120]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
