{"id":"https://openalex.org/W3031724244","doi":"https://doi.org/10.1145/3334480.3375210","title":"Building a Program that Rewards and Gives back to Drivers","display_name":"Building a Program that Rewards and Gives back to Drivers","publication_year":2020,"publication_date":"2020-04-25","ids":{"openalex":"https://openalex.org/W3031724244","doi":"https://doi.org/10.1145/3334480.3375210","mag":"3031724244"},"language":"en","primary_location":{"id":"doi:10.1145/3334480.3375210","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3334480.3375210","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074461684","display_name":"Eduardo Gomez Ruiz","orcid":"https://orcid.org/0000-0003-4999-6139"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Eduardo Gomez Ruiz","raw_affiliation_strings":["Uber B. V., Amsterdam, Noord Holland, Netherlands"],"affiliations":[{"raw_affiliation_string":"Uber B. V., Amsterdam, Noord Holland, Netherlands","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012653661","display_name":"Saswati Saha Mitra","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Saswati Saha Mitra","raw_affiliation_strings":["Uber London Limited, London, United Kingdom"],"affiliations":[{"raw_affiliation_string":"Uber London Limited, London, United Kingdom","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087376185","display_name":"Shaun Lind","orcid":null},"institutions":[{"id":"https://openalex.org/I2946016260","display_name":"Uber AI (United States)","ror":"https://ror.org/05vm0ed18","country_code":"US","type":"company","lineage":["https://openalex.org/I2946016260"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Shaun Lind","raw_affiliation_strings":["Uber Technologies, Inc., San Francisco, CA, USA"],"affiliations":[{"raw_affiliation_string":"Uber Technologies, Inc., San Francisco, CA, USA","institution_ids":["https://openalex.org/I2946016260"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029583728","display_name":"Shyna Khurana","orcid":null},"institutions":[{"id":"https://openalex.org/I2946016260","display_name":"Uber AI (United States)","ror":"https://ror.org/05vm0ed18","country_code":"US","type":"company","lineage":["https://openalex.org/I2946016260"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Shyna Khurana","raw_affiliation_strings":["Uber Technologies, Inc., San Francisco, CA, USA"],"affiliations":[{"raw_affiliation_string":"Uber Technologies, Inc., San Francisco, CA, USA","institution_ids":["https://openalex.org/I2946016260"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033579101","display_name":"Rafael Conte","orcid":null},"institutions":[{"id":"https://openalex.org/I2946016260","display_name":"Uber AI (United States)","ror":"https://ror.org/05vm0ed18","country_code":"US","type":"company","lineage":["https://openalex.org/I2946016260"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rafael Conte","raw_affiliation_strings":["Uber Technologies, Inc., San Francisco, CA, USA"],"affiliations":[{"raw_affiliation_string":"Uber Technologies, Inc., San Francisco, CA, USA","institution_ids":["https://openalex.org/I2946016260"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5013564326","display_name":"Adam Williams","orcid":"https://orcid.org/0000-0002-5184-9157"},"institutions":[{"id":"https://openalex.org/I2946016260","display_name":"Uber AI (United States)","ror":"https://ror.org/05vm0ed18","country_code":"US","type":"company","lineage":["https://openalex.org/I2946016260"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Adam Williams","raw_affiliation_strings":["Uber Technologies, Inc., San Francisco, CA, USA"],"affiliations":[{"raw_affiliation_string":"Uber Technologies, Inc., San Francisco, CA, USA","institution_ids":["https://openalex.org/I2946016260"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5074461684"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4206,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.70540353,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9761000275611877,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.6270698308944702},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.6115761399269104},{"id":"https://openalex.org/keywords/cover","display_name":"Cover (algebra)","score":0.5978825688362122},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5875105261802673},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5822767019271851},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5287708044052124},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.4952496588230133},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.4767119288444519},{"id":"https://openalex.org/keywords/research-program","display_name":"Research program","score":0.47114911675453186},{"id":"https://openalex.org/keywords/new-product-development","display_name":"New product development","score":0.4117623567581177},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3598545789718628},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.34717607498168945},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.33619993925094604},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32217955589294434},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2930465638637543},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.26732078194618225},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.24846723675727844},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2388569712638855}],"concepts":[{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6270698308944702},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.6115761399269104},{"id":"https://openalex.org/C2780428219","wikidata":"https://www.wikidata.org/wiki/Q16952335","display_name":"Cover (algebra)","level":2,"score":0.5978825688362122},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5875105261802673},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5822767019271851},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5287708044052124},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.4952496588230133},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.4767119288444519},{"id":"https://openalex.org/C2778035492","wikidata":"https://www.wikidata.org/wiki/Q7315176","display_name":"Research program","level":2,"score":0.47114911675453186},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.4117623567581177},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3598545789718628},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34717607498168945},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.33619993925094604},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32217955589294434},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2930465638637543},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.26732078194618225},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.24846723675727844},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2388569712638855},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3334480.3375210","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3334480.3375210","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.47999998927116394,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W988853315","https://openalex.org/W2058590479","https://openalex.org/W2095113019","https://openalex.org/W2288907447","https://openalex.org/W3125106316"],"related_works":["https://openalex.org/W4232403550","https://openalex.org/W623607250","https://openalex.org/W4245429118","https://openalex.org/W4205110281","https://openalex.org/W4212927854","https://openalex.org/W4211151614","https://openalex.org/W4244798043","https://openalex.org/W1845805263","https://openalex.org/W4361866086","https://openalex.org/W4251969024"],"abstract_inverted_index":{"This":[0],"paper":[1],"will":[2,36],"introduce":[3],"Uber's":[4],"cross-disciplinary":[5],"insights":[6],"driven":[7],"process":[8],"behind":[9],"building":[10],"Uber":[11,19,105],"Pro,":[12],"a":[13,85,110],"global":[14,21,112],"loyalty":[15],"program":[16],"for":[17],"drivers.":[18],"Pro's":[20],"rollout":[22],"was":[23],"preceded":[24],"by":[25,59],"extensive,":[26],"original":[27],"research,":[28],"design":[29],"and":[30,42,51,67,88,129],"implementation.":[31],"In":[32],"this":[33],"paper,":[34],"we":[35,72,115],"cover":[37],"the":[38,48,75,94,125],"discovery":[39],"phase":[40],"lightly":[41],"go":[43],"more":[44],"in":[45,62,80,84,100],"depth":[46],"into":[47],"actual":[49],"user":[50],"business":[52],"decisions":[53],"that":[54,131],"needed":[55],"to":[56,70,92,97,108,118,122],"be":[57,109],"taken":[58],"UX":[60],"Research":[61],"collaboration":[63],"with":[64],"Product,":[65],"Operations":[66],"Data":[68],"Science":[69],"ensure":[71],"rolled":[73],"out":[74],"right":[76],"set":[77],"of":[78],"benefits":[79,95],"our":[81],"key":[82],"markets":[83],"short":[86],"time":[87],"enabled":[89],"local":[90],"teams":[91],"own":[93],"platform":[96],"customize":[98],"further,":[99],"an":[101],"ongoing":[102],"fashion.":[103],"As":[104],"Pro":[106],"grows":[107],"record-setting":[111],"rewards":[113],"program,":[114],"are":[116],"committed":[117],"developing":[119],"close":[120],"ties":[121],"customers":[123],"around":[124],"world,":[126],"via":[127],"research":[128],"analytics":[130],"put":[132],"users":[133],"first.":[134]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}