{"id":"https://openalex.org/W3030983164","doi":"https://doi.org/10.1145/3334480.3375154","title":"Conversational Agents for Health and Wellbeing","display_name":"Conversational Agents for Health and Wellbeing","publication_year":2020,"publication_date":"2020-04-25","ids":{"openalex":"https://openalex.org/W3030983164","doi":"https://doi.org/10.1145/3334480.3375154","mag":"3030983164"},"language":"en","primary_location":{"id":"doi:10.1145/3334480.3375154","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3334480.3375154","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036989189","display_name":"A. Baki Kocaball\u0131","orcid":"https://orcid.org/0000-0002-8328-5317"},"institutions":[{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"A. Baki Kocaballi","raw_affiliation_strings":["Macquarie University, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Macquarie University, Sydney, Australia","institution_ids":["https://openalex.org/I99043593"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037529506","display_name":"Juan C. Quiroz","orcid":"https://orcid.org/0000-0003-0241-5376"},"institutions":[{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Juan C. Quiroz","raw_affiliation_strings":["Macquarie University, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Macquarie University, Sydney, Australia","institution_ids":["https://openalex.org/I99043593"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004159814","display_name":"Liliana Laranjo","orcid":"https://orcid.org/0000-0003-1020-3402"},"institutions":[{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Liliana Laranjo","raw_affiliation_strings":["Macquarie University, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Macquarie University, Sydney, Australia","institution_ids":["https://openalex.org/I99043593"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052059250","display_name":"Dana Rezazadegan","orcid":"https://orcid.org/0000-0002-0097-3801"},"institutions":[{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Dana Rezazadegan","raw_affiliation_strings":["Macquarie University, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Macquarie University, Sydney, Australia","institution_ids":["https://openalex.org/I99043593"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048447340","display_name":"Rafa\u0142 Kocielnik","orcid":"https://orcid.org/0000-0001-5602-6056"},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rafal Kocielnik","raw_affiliation_strings":["University of Washington, Seattle, WA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle, WA, USA","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023374589","display_name":"Leigh Clark","orcid":"https://orcid.org/0000-0002-9237-1057"},"institutions":[{"id":"https://openalex.org/I39586589","display_name":"Swansea University","ror":"https://ror.org/053fq8t95","country_code":"GB","type":"education","lineage":["https://openalex.org/I39586589"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Leigh Clark","raw_affiliation_strings":["Swansea University, Swansea, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Swansea University, Swansea, United Kingdom","institution_ids":["https://openalex.org/I39586589"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5024320659","display_name":"Q. Vera Liao","orcid":"https://orcid.org/0000-0003-4543-7196"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Q. Vera Liao","raw_affiliation_strings":["IBM Research AI, Yorktown Heights, NY, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research AI, Yorktown Heights, NY, USA","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100399007","display_name":"Sun Young Park","orcid":"https://orcid.org/0000-0001-8666-1800"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sun Young Park","raw_affiliation_strings":["University of Michigan, Ann Arbor, MI, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Michigan, Ann Arbor, MI, USA","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075524542","display_name":"Robert J. Moore","orcid":"https://orcid.org/0000-0002-5636-9822"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Robert J. Moore","raw_affiliation_strings":["IBM Research, San Jose, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM Research, San Jose, CA, USA","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024810938","display_name":"Adam S. Miner","orcid":"https://orcid.org/0000-0002-5125-4735"},"institutions":[{"id":"https://openalex.org/I1743320","display_name":"Palo Alto University","ror":"https://ror.org/04f812k67","country_code":"US","type":"education","lineage":["https://openalex.org/I1743320"]},{"id":"https://openalex.org/I97018004","display_name":"Stanford University","ror":"https://ror.org/00f54p054","country_code":"US","type":"education","lineage":["https://openalex.org/I97018004"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Adam Miner","raw_affiliation_strings":["Stanford University, Palo Alto, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Stanford University, Palo Alto, CA, USA","institution_ids":["https://openalex.org/I1743320","https://openalex.org/I97018004"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":7,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":38,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"8"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11519","display_name":"Digital Mental Health Interventions","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9872000217437744,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/lagging","display_name":"Lagging","score":0.8264032602310181},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.7084273099899292},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.6879029870033264},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5152364373207092},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4941087067127228},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4844793975353241},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3555019497871399},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.22661766409873962},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.16004565358161926},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.098441481590271}],"concepts":[{"id":"https://openalex.org/C2776962539","wikidata":"https://www.wikidata.org/wiki/Q6472078","display_name":"Lagging","level":2,"score":0.8264032602310181},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.7084273099899292},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.6879029870033264},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5152364373207092},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4941087067127228},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4844793975353241},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3555019497871399},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.22661766409873962},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16004565358161926},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.098441481590271},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1145/3334480.3375154","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3334480.3375154","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},{"id":"pmh:oai:cronfa.swan.ac.uk:cronfa54805","is_oa":false,"landing_page_url":"https://cronfa.swan.ac.uk/Record/cronfa54805","pdf_url":null,"source":{"id":"https://openalex.org/S4306401612","display_name":"Cronfa (Swansea University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I39586589","host_organization_name":"Swansea University","host_organization_lineage":["https://openalex.org/I39586589"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference Paper/Proceeding/Abstract"},{"id":"pmh:oai:researchbank.swinburne.edu.au:d1ce3596-2069-412c-8a26-aaf188a85e17/1","is_oa":false,"landing_page_url":"http://hdl.handle.net/1959.3/455741","pdf_url":null,"source":{"id":"https://openalex.org/S4306401157","display_name":"Swinburne Research Bank (Swinburne University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I57093077","host_organization_name":"Swinburne University of Technology","host_organization_lineage":["https://openalex.org/I57093077"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems, April 2020","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1030962289","display_name":null,"funder_award_id":"APP1134919","funder_id":"https://openalex.org/F4320334705","funder_display_name":"National Health and Medical Research Council"},{"id":"https://openalex.org/G1131679562","display_name":null,"funder_award_id":"KL2TR001083 and UL1TR001085","funder_id":"https://openalex.org/F4320332161","funder_display_name":"National Institutes of Health"},{"id":"https://openalex.org/G3436711292","display_name":null,"funder_award_id":"APP1134919, APP1054146","funder_id":"https://openalex.org/F4320334705","funder_display_name":"National Health and Medical Research Council"},{"id":"https://openalex.org/G386717273","display_name":null,"funder_award_id":"APP1054146","funder_id":"https://openalex.org/F4320334705","funder_display_name":"National Health and Medical Research Council"},{"id":"https://openalex.org/G5443239629","display_name":null,"funder_award_id":"grant APP1134919","funder_id":"https://openalex.org/F4320334705","funder_display_name":"National Health and Medical Research Council"},{"id":"https://openalex.org/G7020544243","display_name":null,"funder_award_id":"UL1TR001085","funder_id":"https://openalex.org/F4320332161","funder_display_name":"National Institutes of Health"},{"id":"https://openalex.org/G8249661973","display_name":null,"funder_award_id":"KL2TR001083, UL1TR001085","funder_id":"https://openalex.org/F4320337373","funder_display_name":"Center for Information Technology"}],"funders":[{"id":"https://openalex.org/F4320332161","display_name":"National Institutes of Health","ror":"https://ror.org/01cwqze88"},{"id":"https://openalex.org/F4320334626","display_name":"Medical Research Council","ror":"https://ror.org/03x94j517"},{"id":"https://openalex.org/F4320334705","display_name":"National Health and Medical Research Council","ror":"https://ror.org/011kf5r70"},{"id":"https://openalex.org/F4320337373","display_name":"Center for Information Technology","ror":"https://ror.org/03jh5a977"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":21,"referenced_works":["https://openalex.org/W1787430912","https://openalex.org/W1977519940","https://openalex.org/W1997535568","https://openalex.org/W1999125480","https://openalex.org/W2033626657","https://openalex.org/W2116154520","https://openalex.org/W2118238333","https://openalex.org/W2293723806","https://openalex.org/W2588723544","https://openalex.org/W2760194415","https://openalex.org/W2787063801","https://openalex.org/W2795703048","https://openalex.org/W2796010926","https://openalex.org/W2806569034","https://openalex.org/W2843010082","https://openalex.org/W2866044803","https://openalex.org/W2886572631","https://openalex.org/W2898665070","https://openalex.org/W2943747943","https://openalex.org/W2972203331","https://openalex.org/W2980364910"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W2135562825","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3145783610","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W2354181859","https://openalex.org/W2757096358"],"abstract_inverted_index":{"Conversational":[0],"agents":[1,47,69],"have":[2],"increasingly":[3],"been":[4],"deployed":[5],"in":[6,13,19,48,55],"healthcare":[7,49,67,104],"applications.":[8],"However,":[9],"significant":[10],"challenges":[11],"remain":[12],"developing":[14],"this":[15,20,94],"technology.":[16],"Recent":[17],"research":[18],"area":[21],"has":[22],"highlighted":[23],"that:":[24],"i)":[25],"patient":[26,83],"safety":[27,84],"was":[28],"rarely":[29],"evaluated;":[30],"ii)":[31],"health":[32,80],"outcomes":[33,81],"were":[34,43],"poorly":[35],"measured,":[36],"and":[37,74,82,100,105,108],"iii)":[38],"no":[39],"standardised":[40,72],"evaluation":[41,75],"methods":[42],"employed.":[44],"The":[45],"conversational":[46,68],"are":[50],"lagging":[51],"behind":[52],"the":[53],"developments":[54],"other":[56],"domains.":[57],"This":[58,77],"one-day":[59],"workshop":[60,95],"aims":[61],"to":[62,70,111],"create":[63],"a":[64,87],"roadmap":[65],"for":[66],"develop":[71],"design":[73],"frameworks.":[76],"will":[78,96],"prioritise":[79],"while":[85],"ensuring":[86],"high-quality":[88],"user":[89],"experience.":[90],"In":[91],"doing":[92],"so,":[93],"bring":[97],"together":[98],"researchers":[99],"practitioners":[101],"from":[102],"HCI,":[103],"related":[106],"speech":[107],"chatbot":[109],"domains":[110],"collaborate":[112],"on":[113],"these":[114],"key":[115],"challenges.":[116]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":2}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}