{"id":"https://openalex.org/W3001071153","doi":"https://doi.org/10.1145/3313831.3376885","title":"Metro Futures: Experience-Centred Co-Design at Scale","display_name":"Metro Futures: Experience-Centred Co-Design at Scale","publication_year":2020,"publication_date":"2020-04-21","ids":{"openalex":"https://openalex.org/W3001071153","doi":"https://doi.org/10.1145/3313831.3376885","mag":"3001071153"},"language":"en","primary_location":{"id":"doi:10.1145/3313831.3376885","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3313831.3376885","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089680626","display_name":"Simon Bowen","orcid":"https://orcid.org/0000-0001-9343-9837"},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Simon Bowen","raw_affiliation_strings":["Newcastle University, Newcastle upon Tyne, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Newcastle University, Newcastle upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072023432","display_name":"Peter Wright","orcid":"https://orcid.org/0000-0002-6433-3889"},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Peter Wright","raw_affiliation_strings":["Newcastle University, Newcastle upon Tyne, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Newcastle University, Newcastle upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040084100","display_name":"Alexander Wilson","orcid":"https://orcid.org/0000-0001-9095-3902"},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Alexander Wilson","raw_affiliation_strings":["Newcastle University, Newcastle upon Tyne, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Newcastle University, Newcastle upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079494682","display_name":"Andy Dow","orcid":"https://orcid.org/0000-0002-5434-1447"},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Andy Dow","raw_affiliation_strings":["Newcastle University, Newcastle upon Tyne, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Newcastle University, Newcastle upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I84884186"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038803958","display_name":"Tom Bartindale","orcid":"https://orcid.org/0000-0002-0476-3422"},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Tom Bartindale","raw_affiliation_strings":["Monash University, Melbourne, VIC, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Monash University, Melbourne, VIC, Australia","institution_ids":["https://openalex.org/I56590836"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064563429","display_name":"Robert Anderson","orcid":"https://orcid.org/0000-0001-5163-9021"},"institutions":[{"id":"https://openalex.org/I84884186","display_name":"Newcastle University","ror":"https://ror.org/01kj2bm70","country_code":"GB","type":"education","lineage":["https://openalex.org/I84884186"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Robert Anderson","raw_affiliation_strings":["Newcastle University, Newcastle upon Tyne, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Newcastle University, Newcastle upon Tyne, United Kingdom","institution_ids":["https://openalex.org/I84884186"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"13"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9764000177383423,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/futures-contract","display_name":"Futures contract","score":0.7352300882339478},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.5770285129547119},{"id":"https://openalex.org/keywords/co-design","display_name":"Co-design","score":0.5522149801254272},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.513676106929779},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4640316963195801},{"id":"https://openalex.org/keywords/face","display_name":"Face (sociological concept)","score":0.4446893632411957},{"id":"https://openalex.org/keywords/digital-media","display_name":"Digital media","score":0.4348571300506592},{"id":"https://openalex.org/keywords/train","display_name":"Train","score":0.42761099338531494},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.32462775707244873},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.32355356216430664},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2376536726951599},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.23227733373641968},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.16223931312561035},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15882456302642822}],"concepts":[{"id":"https://openalex.org/C106306483","wikidata":"https://www.wikidata.org/wiki/Q183984","display_name":"Futures contract","level":2,"score":0.7352300882339478},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5770285129547119},{"id":"https://openalex.org/C180962459","wikidata":"https://www.wikidata.org/wiki/Q1038171","display_name":"Co-design","level":2,"score":0.5522149801254272},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.513676106929779},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4640316963195801},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.4446893632411957},{"id":"https://openalex.org/C17632256","wikidata":"https://www.wikidata.org/wiki/Q1076968","display_name":"Digital media","level":2,"score":0.4348571300506592},{"id":"https://openalex.org/C190839683","wikidata":"https://www.wikidata.org/wiki/Q2448197","display_name":"Train","level":2,"score":0.42761099338531494},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.32462775707244873},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.32355356216430664},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2376536726951599},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.23227733373641968},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.16223931312561035},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15882456302642822},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0},{"id":"https://openalex.org/C118524514","wikidata":"https://www.wikidata.org/wiki/Q173212","display_name":"Computer architecture","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3313831.3376885","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3313831.3376885","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4099999964237213,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[{"id":"https://openalex.org/G3764933161","display_name":"MyPLACE: Mobility and PLace for the Age-friendly City Environment","funder_award_id":"EP/K037366/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G7303258877","display_name":null,"funder_award_id":"EP/K037366/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"}],"funders":[{"id":"https://openalex.org/F4320334627","display_name":"Engineering and Physical Sciences Research Council","ror":"https://ror.org/0439y7842"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W117034396","https://openalex.org/W1274426204","https://openalex.org/W1568894715","https://openalex.org/W1963596419","https://openalex.org/W1974963036","https://openalex.org/W1985104524","https://openalex.org/W1992349815","https://openalex.org/W1998969635","https://openalex.org/W2017398389","https://openalex.org/W2019070935","https://openalex.org/W2023989269","https://openalex.org/W2037119296","https://openalex.org/W2038833837","https://openalex.org/W2042252751","https://openalex.org/W2045510465","https://openalex.org/W2095169304","https://openalex.org/W2121048597","https://openalex.org/W2124575812","https://openalex.org/W2125025148","https://openalex.org/W2137045791","https://openalex.org/W2141284070","https://openalex.org/W2144685877","https://openalex.org/W2166593067","https://openalex.org/W2167236034","https://openalex.org/W2246181197","https://openalex.org/W2339955350","https://openalex.org/W2344834308","https://openalex.org/W2347085857","https://openalex.org/W2404028076","https://openalex.org/W2495938523","https://openalex.org/W2568476927","https://openalex.org/W2796140586","https://openalex.org/W2917124230","https://openalex.org/W2941610399","https://openalex.org/W2944033411","https://openalex.org/W2994154371","https://openalex.org/W4300828921","https://openalex.org/W4301494176"],"related_works":["https://openalex.org/W618248309","https://openalex.org/W2377336366","https://openalex.org/W1568097102","https://openalex.org/W1601203902","https://openalex.org/W2075798043","https://openalex.org/W4390419160","https://openalex.org/W2102464536","https://openalex.org/W4225671779","https://openalex.org/W2361332776","https://openalex.org/W2200638682"],"abstract_inverted_index":{"This":[0],"paper":[1,60],"discusses":[2,61],"how":[3,62],"characteristics":[4,64,105],"of":[5,27,52,65,97,106,125],"experience-centred":[6,36,107],"and":[7,43,55,70,83,90,121],"collaborative":[8,71],"design":[9,26,72,119],"can":[10,115],"be":[11],"translated":[12],"to":[13,45,103,111],"larger":[14],"scales.":[15],"We":[16],"describe":[17],"Metro":[18],"Futures,":[19],"a":[20,49,66],"region-wide":[21],"public":[22,57,126,133],"consultation":[23],"on":[24,68],"the":[25,63,95,123],"new":[28],"light":[29],"rail":[30],"trains,":[31],"where":[32],"we":[33],"followed":[34],"an":[35],"co-design":[37,108],"approach":[38],"supported":[39],"by":[40],"digital":[41,88],"media":[42,89],"tools":[44],"develop":[46],"findings":[47,113],"with":[48,76],"core":[50],"group":[51],"20":[53],"?co-researchers'":[54],"~4000":[56],"participants.":[58],"The":[59],"focus":[67],"experience,":[69],"exploration":[73],"were":[74],"achieved":[75],"co-researchers":[77],"and,":[78],"at":[79,94,109],"scale,":[80],"through":[81],"online":[82],"face-to-face":[84],"interactions":[85],"using":[86],"various":[87],"tools.":[91],"Whilst":[92],"not":[93],"depth":[96],"smaller":[98],"scales,":[99],"there":[100],"are":[101],"opportunities":[102],"retain":[104],"scale":[110,132],"produce":[112],"that":[114],"usefully":[116],"inform":[117],"ensuing":[118],"work,":[120],"avoid":[122],"averaging":[124],"contributions":[127],"often":[128],"evident":[129],"in":[130],"large":[131],"consultations.":[134]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}
