{"id":"https://openalex.org/W3010290680","doi":"https://doi.org/10.1145/3313831.3376372","title":"Embodiment Effects in Interactions with Failing Robots","display_name":"Embodiment Effects in Interactions with Failing Robots","publication_year":2020,"publication_date":"2020-04-21","ids":{"openalex":"https://openalex.org/W3010290680","doi":"https://doi.org/10.1145/3313831.3376372","mag":"3010290680"},"language":"en","primary_location":{"id":"doi:10.1145/3313831.3376372","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3313831.3376372","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025159195","display_name":"Dimosthenis Kontogiorgos","orcid":"https://orcid.org/0000-0002-8874-6629"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Dimosthenis Kontogiorgos","raw_affiliation_strings":["KTH Royal Institute of Technology, Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"KTH Royal Institute of Technology, Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090819001","display_name":"Sanne van Waveren","orcid":"https://orcid.org/0000-0003-3729-157X"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Sanne van Waveren","raw_affiliation_strings":["KTH Royal Institute of Technology, Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"KTH Royal Institute of Technology, Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045436950","display_name":"Olle Wallberg","orcid":null},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Olle Wallberg","raw_affiliation_strings":["KTH Royal Institute of Technology, Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"KTH Royal Institute of Technology, Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100612354","display_name":"Andr\u00e9 Pereira","orcid":"https://orcid.org/0000-0003-2428-0468"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Andre Pereira","raw_affiliation_strings":["KTH Royal Institute of Technology, Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"KTH Royal Institute of Technology, Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082559019","display_name":"Iolanda Leite","orcid":"https://orcid.org/0000-0002-2212-4325"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Iolanda Leite","raw_affiliation_strings":["KTH Royal Institute of Technology, Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"KTH Royal Institute of Technology, Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015417808","display_name":"Joakim Gustafson","orcid":"https://orcid.org/0000-0002-0397-6442"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Joakim Gustafson","raw_affiliation_strings":["KTH Royal Institute of Technology, Stockholm, Sweden"],"affiliations":[{"raw_affiliation_string":"KTH Royal Institute of Technology, Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5025159195"],"corresponding_institution_ids":["https://openalex.org/I86987016"],"apc_list":null,"apc_paid":null,"fwci":6.9671,"has_fulltext":false,"cited_by_count":57,"citation_normalized_percentile":{"value":0.97168059,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9900000095367432,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.8722412586212158},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6909494400024414},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.6360452175140381},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.6316635012626648},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5704472661018372},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.5563536882400513},{"id":"https://openalex.org/keywords/social-robot","display_name":"Social robot","score":0.5466804504394531},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.42858579754829407},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.29390180110931396},{"id":"https://openalex.org/keywords/mobile-robot","display_name":"Mobile robot","score":0.22811082005500793},{"id":"https://openalex.org/keywords/robot-control","display_name":"Robot control","score":0.1726817786693573},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.11227995157241821}],"concepts":[{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.8722412586212158},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6909494400024414},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.6360452175140381},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.6316635012626648},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5704472661018372},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5563536882400513},{"id":"https://openalex.org/C162947575","wikidata":"https://www.wikidata.org/wiki/Q2005645","display_name":"Social robot","level":5,"score":0.5466804504394531},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.42858579754829407},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.29390180110931396},{"id":"https://openalex.org/C19966478","wikidata":"https://www.wikidata.org/wiki/Q4810574","display_name":"Mobile robot","level":3,"score":0.22811082005500793},{"id":"https://openalex.org/C65401140","wikidata":"https://www.wikidata.org/wiki/Q7353385","display_name":"Robot control","level":4,"score":0.1726817786693573},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.11227995157241821},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1145/3313831.3376372","is_oa":false,"landing_page_url":"https://doi.org/10.1145/3313831.3376372","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities","score":0.6000000238418579}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W204008969","https://openalex.org/W292519214","https://openalex.org/W1539622780","https://openalex.org/W1934515642","https://openalex.org/W1976501886","https://openalex.org/W1995641496","https://openalex.org/W2038041609","https://openalex.org/W2039376592","https://openalex.org/W2050896993","https://openalex.org/W2060880492","https://openalex.org/W2061773773","https://openalex.org/W2062672584","https://openalex.org/W2072919217","https://openalex.org/W2082173922","https://openalex.org/W2084907907","https://openalex.org/W2098225165","https://openalex.org/W2104999980","https://openalex.org/W2105569914","https://openalex.org/W2111754733","https://openalex.org/W2127241481","https://openalex.org/W2131799829","https://openalex.org/W2136058926","https://openalex.org/W2142135351","https://openalex.org/W2150758961","https://openalex.org/W2157725521","https://openalex.org/W2160379528","https://openalex.org/W2161565097","https://openalex.org/W2169549255","https://openalex.org/W2277838876","https://openalex.org/W2282485379","https://openalex.org/W2312518867","https://openalex.org/W2534060600","https://openalex.org/W2554915684","https://openalex.org/W2557118676","https://openalex.org/W2593883017","https://openalex.org/W2611961900","https://openalex.org/W2620350838","https://openalex.org/W2761320311","https://openalex.org/W2767131961","https://openalex.org/W2784006305","https://openalex.org/W2791006121","https://openalex.org/W2792019071","https://openalex.org/W2795916109","https://openalex.org/W2913542295","https://openalex.org/W2951438752","https://openalex.org/W2954866954","https://openalex.org/W2955442161","https://openalex.org/W2964979117","https://openalex.org/W3004202289","https://openalex.org/W6635782291"],"related_works":["https://openalex.org/W2978665606","https://openalex.org/W4287179229","https://openalex.org/W3205513966","https://openalex.org/W3120459843","https://openalex.org/W4366547574","https://openalex.org/W3200191727","https://openalex.org/W189465620","https://openalex.org/W4366818884","https://openalex.org/W2133150803","https://openalex.org/W2248308732"],"abstract_inverted_index":{"The":[0],"increasing":[1],"use":[2],"of":[3,35,66,106,138],"robots":[4],"in":[5,16,24,104,117,140,145],"real-world":[6],"applications":[7],"will":[8],"inevitably":[9],"cause":[10],"users":[11,97],"to":[12,27,82,126],"encounter":[13],"more":[14],"failures":[15,36,49,77,142],"interactions.":[17],"While":[18],"there":[19],"is":[20,122],"a":[21,74,92],"longstanding":[22],"effort":[23],"bringing":[25],"human-likeness":[26,121],"robots,":[28],"how":[29],"robot":[30,48,94,102,141],"embodiment":[31,55,139],"affects":[32],"users'":[33,80],"perception":[34,65],"remains":[37],"largely":[38],"unexplored.":[39],"In":[40],"this":[41],"paper,":[42],"we":[43,133],"extend":[44],"prior":[45],"work":[46],"on":[47,60,130],"by":[50],"assessing":[51],"the":[52,86,100,127],"impact":[53],"that":[54,71,116,143],"and":[56,63,109,124,136],"failure":[57],"severity":[58,119],"have":[59],"people's":[61],"behaviours":[62],"their":[64],"robots.":[67],"Our":[68,112],"findings":[69],"show":[70],"when":[72,90],"using":[73,91],"smart-speaker":[75],"embodiment,":[76],"negatively":[78],"affect":[79],"intention":[81],"frequently":[83],"interact":[84],"with":[85],"device,":[87],"however":[88],"not":[89],"human-like":[93,101],"embodiment.":[95],"Additionally,":[96],"significantly":[98],"rate":[99],"higher":[103,118],"terms":[105],"perceived":[107],"intelligence":[108],"social":[110],"presence.":[111],"results":[113],"further":[114],"suggest":[115],"situations,":[120],"distracting":[123],"detrimental":[125],"interaction.":[128],"Drawing":[129],"quantitative":[131],"findings,":[132],"discuss":[134],"benefits":[135],"drawbacks":[137],"occur":[144],"guided":[146],"tasks.":[147]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":13},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":4},{"year":2017,"cited_by_count":1}],"updated_date":"2026-04-14T08:04:32.555800","created_date":"2025-10-10T00:00:00"}
